Our stay here was the final night of a three night break during which time I had done many miles of driving with two elderly passengers. For our final night, my mother and I were on our own and I wanted to give her a special experience after two nights at comfortable but basic budget hotels.
My mother’s room was in the main house and was lovely, comfortable and with a good countryside view. She was particularly pleased with the adjustable bed and was initially pleased with the walk in shower. However, being elderly and having had a hip replacement, the high slip potential looked like an accident waiting to happen, so I asked if a non slip mat could be provided. (‘if you book on the internet we don’t necessarily know your requirements’) None was forthcoming. The owner advised firstly to use the cloth bathmat as he didn’t mind if it got wet then secondly he tried to sell me the next door luxury room at a reduced rate. I declined the latter pointing out that if she did slip, me being in the room next door wouldn’t help. I said that I would go to the Asda in Melksham to buy one myself. In the end, we solved the problem by my mother wearing my crocs in the shower but our host didn’t know this as he made no further enquiry about the matter.
My bedroom with private bathroom was in the annexe. No soap was provided at the wash basin so had to dispense the liquid soap from the shower and take it to the wash basin. Both bedroom and bathroom were very comfortable, and being exhausted, I was soon asleep only to be woken later by a late arriving guest parking her car on the gravel surface immediately outside my ground floor level window. (As there was plenty of parking space, why no notice to ask for consideration of guests nearby late at night?) I was allowed to eat breakfast with my mother in the dining area in the main house because I was with her, but if I had not been with her, my breakfast would have been served in a comfortable and well kitted out gloomy room in the annexe.
Breakfast complete with dominating wide screen TV (why do people come to the countryside after all?) consisted of a good fruit salad but one choice only of juice, two choices of cereal, and no choice about the type of bread for your toast. Although my cooked breakfast was good with locally sourced foods, our host offered smoked salmon-which I would have preferred –to another couple when it hadn’t been offered to me. Coffee was an unnecessarily complicated affair and you had to be lucky to catch one of our hosts to operate the machine for you (why not provide cafetieres on the tables?).
Whaddon House offers many pleasant (pool & hot tub) and unusual (donkey) features. However, if you describe your establishment as ‘luxury’ you should maintain a high standard throughout and have better customer care than we experienced.
- Official Description (provided by the hotel):
- Whaddon Grove House is a large country house set in the middle of a thirty acre field and has a very pleasant view down to the river and the old packhorse bridge, it has recently been refurbished to a very high standard. It has two large double rooms, both en-suite, one has a large balcony, the other a large jacuzzi bath. one twin room with en-suite, and the other twin room has its own private bathroom. ... more less
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- Also Known As:
- Whaddon Grove House Hotel Melksham
- Whaddon Grove House Melksham, Wiltshire