Booked twin room with sea view, given twin over looking car park - told couldn't be moved as someone checked into the room we had booked! Then offered a double room each, on different floors! Said we'd stay put but asked for full Eng b'fast as gesture of goodwill, which we got. Wedding taking place on day of arrival so car park full and we had to park on main road. No assistance offered with bags etc and our room was on the 2nd floor - no lift! Upon our return from night out (friend's birthday bash) kept awake from 1.30am til gone 6am by rowdy drunken yobs in next room - noise constant despite two complaints to them (the first being very polite! the second not so much!!) - wedding guests who trashed their room and fled without paying! Imagine how the bride and groom must have felt! Manager couldn't apologise enough and didn't charge us for our room. Manager and staff helpful and courteous, inside of hotel has character, good breakfast and service, our room was basic - shabby without the chic but comfortable. Ideal location. Recommend to friends? Yes but ensure you get the room you booked and certainly not when a wedding taking place ;)
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- Also Known As:
- Hotel Hollins Hey