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Mercure Bewdley The Heath Hotel
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Reviews (660)
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488 - 493 of 660 reviews
Reviewed 18 December 2013

We had the honour of attending a recent wedding at the Mercure Kidderminister and I had the foresight to book a room for the night. What a sensible decision! The hotel is fantastic and set in lovely grounds. The room was fairly large (a lot bigger than I imagined) and very comfortable as well as being excellently-appointed. The staff are very friendly and helpful and all the catering staff involved in the wedding celebrations worked extremely hard. An excellent breakfast the following morning complemented our stay perfectly. Thanks for a great stay.

Room Tip: Go that little bit extra and book room 27 or thereabouts.
  • Stayed: December 2013, travelled as a couple
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Thank travellingtim51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 9 January 2014

Dear Guest,
Thank you for all your very kind comments. I am glad that you had a enjoyable stay and I hope to welcome you back to the hotel in the near future

Kind Regards,
Dominic Biggin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

We have just stayed here for a couple of nights with our one year old.
The staff were welcoming and very helpful. Room was of a good size even with a travel cot. Clean and although the bed was a little soft this is only my personal preference. Free wifi and parking and a truly splendid breakfast made this stay an excellent bargain. We are currently staying at a four star not very far from this hotel and they could learn a lot from this one!
Used the swimming pool and found it very kiddie friendly.

Room Tip: We stayed in room 22
  • Stayed: December 2013, travelled with family
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Thank GillyBahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 12 December 2013

Dear Guest,

Thank you so much for your kind words, we very much appreciate your comments regarding your stay at the Mercure Kidderminster Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one.

Kind Regards

Dominic Biggin
Interim General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Just back from a two night stay at the Mecure with mixed messages.
We booked two rooms, No22 was big and fine, but No 17 was small with no wardrobe and poor décor.
The issues with No17 were taken up with the Manager who listened and was very sympathetic.
The self service breakfast on the Sunday was excellent and very relaxed even thouigh it was busy, however on the Monday being the only table in use after 9am it was rushed and they couldn't get the basics right like having the correct milk jug for 4, enogh toast etc and being asked have you finished with cereal/pastries etc before I clear away - it was just cleared away.
As a base for touring the area for a first-time visitor Bewdley was surprisingly lively, helped by the Christmas lights being switched on Saturday 1st, we had a lovely meal at the Mug House, talked to a number of friendly locals and then on the Sunday had a wonderful meal at the Severn Fine Indian Cuisine restaurant – highly recommended.
As for the Mecure chain, they probably find themselves in the same situation as others, in needing to invest in updating their rooms and enhance the customers experience of the stay.

  • Stayed: December 2013, travelled as a couple
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Thank Balanced54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 12 December 2013

Dear Guest,

Thank you for taking the time to write a review on trip advisor. I am always grateful to receive constructive feedback, as this helps to maintain and improve our standards. I do hope you will take the opportunity to visit us again in the near future and thank you once again for your review.

Kind Regards
Dominic Biggin
Interim General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

I ve just returned from an overnight stay with 5 friends and my baby nephew to start early celebrations for my 40th birthday. The venue was lovely, the staff were so attentive and were so accomendating with the little 6 month old. nothing was too much trouble! the staff even sang happy birthday at 11.30 at night, above and beyond the call of duty. The food was really good, both dinner and breakfast. The baby pool was great as with the pool. Thank you so much for giving us such a pleasurable stay. Would def recommend. Oh yes, almost forgot, the beds were soooo comfortable.

  • Stayed: November 2013, travelled with friends
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Thank Amarjit R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 26 November 2013

Dear Guest,

What a fantastic review, it is always a real pleasure to see our guests getting so much enjoyment from their stay. I was especially pleased to see that the staff worked hard to make sure your time was a memorable one and I have passed your comments onto the whole team. I do hope we get the chance to welcome you back soon and thank you once again for your review.
Kind Regards

Dominic Biggin
Interim General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2013

we had a very chilled out couple of days, hotel staff very friendly and helpful from reception to house keepers, they are a credit to the hotel, we had a lovely room, great food, we will definitely be returning again and might even go swimming.

  • Stayed: November 2013, travelled as a couple
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2  Thank munchkinsnanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 13 November 2013

Dear Guest,

We very much appreciate your comments regarding your stay at the Mercure Kidderminster Hotel. It is always a pleasure to receive positive feedback and we hope your next visit will be as pleasant as the previous one. Thank you once again for your review.

Kind Regards
Dominic Biggin
Interim General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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