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“Characterless hotel”

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Mercure Bewdley The Heath Hotel
Ranked #2 of 2 Hotels in Bewdley
Reviewed 4 July 2014

Stayed here for 2 nights in February, whilst visiting Severn Valley Railway.

Rooms okay. This is a hotel where you would stay if you were attending a wedding but not for a weekend break. The bar was characterless and far from cozy.
Pool and leisure facilities were separate from hotel and required that you went outside, jacuzzi was under low roof and required that the windows were open to release the chlorine fumes.

  • Stayed: February 2014, travelled as a couple
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Thank Mikeyworcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 9 July 2014

Dear Guest,

Thank you for writing a review on trip advisor and I am grateful for the constructive comments you have shared. The swimming pool is well ventilated and is inspected several times a day for chlorine levels, we do not open the windows for this reason. I would like to apologise that the bar was not to your satisfaction, we do have so many positive comments concerning our bar and restaurant but I do understand this is personal preference and we listen to all our guests feedback when making changes within the hotel.

Thank you once again for your review

Kind regards

Dominic Biggin
General manager

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437 - 443 of 650 reviews

Reviewed 1 July 2014

We stayed here recently on a dance holiday hosted by Jo and Leighton Almond-the week was FAB-U-LOUS Dahling! Aided by hotel staff, they presented an absolutely wonderful week, culminating in a fab Gala evening. The room was well appointed, looking out on the fountain which was undergoing refurbishment-culminating in actually working before we left!Staff were very helpful and quick to supply iron/board etc. Dining room was light and airy. Food was very good, although our party had to choose dinner at breakfast. Buffet breakfast was supplemented by choice of omelette and poached eggs freshly made and at no extra charge.Jugs of iced water freely available throughout our dance group stay-very welcome.Thank you.

Room Tip: Some rooms round the corner had balconies
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  • Stayed: June 2014, travelled as a couple
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Thank lindahazlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 9 July 2014

Dear Guest,

Thank you for taking the time to write your comments on trip advisor, it is always a pleasure to read such a positive review. I do hope we get the chance to welcome you back in the near future.

Kind regards

Dominic Biggin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014 via mobile

I stayed for a night on business. The hotel is in a lovely setting and I was greeted by two ladies on reception who were most polite and friendly. The theme of helpful/friendly staff continues in the restaurant/bar and also in the leisure club which seemed separately owned.

The room was standard. It was clean and of a fair size. There were one or two lights not working as the bulbs had gone but plenty of others to make up for this. The fact the free Wi-Fi works in the room is a bonus as many hotels only offer this in public areas.

I ate at the hotel and the choice of food was good. When it was served it was extremely good. Prices are what you would expect for most hotels.

If I was in the area again I would return.

Stayed: June 2014, travelled on business
Thank Jonny5-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 27 June 2014

Dear Guest,
Thank you for posting your review. I am very pleased that you has an enjoyable stay and I hope to welcome you back in the hotel soon.
Kind Regards,
Dominic Biggin
General Manager

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Reviewed 22 June 2014

The hotel it self is in the country side near the lovely village of Bewdley. As you drive up to the hotel it looks like a very large retirement home. This impression isn’t helped as you walk into the reception there is a large stair case with a stair lifts. The hotel building itself is part Victorian and part new build.

The reception staff are friendly and helpful. I initially had a room in the new modern side of the hotel. The room itself was clean and big. There was nothing that really stood out in the room. Its was what I call a bog standard modern hotel room.

The down sides of the room was that there was no air conditioning and it was a hot day. The room was absolutely boiling and the only way I could cool the room down was to leave my windows open. The shower curtain could have done with a wash as they smelled odd.

Bridal Suite

I got upgraded to the bridal suite after the light fuse in my room blew. The bridal suite is in the Victoria part of the building. It consisted of a large bedroom, large bath room and a very large lounge. It looked quite bare but I'm assuming this was because it had not been prepared for its intended purpose. They did not even have enough toilet role, which is pretty poor. Every thing in the room was Victorian. From the the four poster bed, fire place, furniture and bathroom.

We did not dine in but found a lovely small village pub with excellent food. Breakfast was pretty average. The continental selection was small. The cooked breakfast is described a buffet but you have to order it. So its not really buffet.

Positives

Hotel staff are friendly and helpful
Resolved my room problem straight away.
Lovely bar with out door seating
Free access to community Gym/Swimming pool next to hotel
Free Wi-Fi
Next the beautiful village of Bewdley

Negatives

No air con in hotel.
Average breakfast
Bridal suite was poorly painted.

  • Stayed: June 2014, travelled on business
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1  Thank Abdun N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 24 June 2014

Dear Guest,
Thank you for sharing your experience and for all your constructive comments. I am very pleased that you found our staff very friendly and I hope to welcome you back in the hotel in the nearer future.
Kind Regards,
Dominic Biggin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Nice hotel lovley location, pleasant surroundings, room large neat and tidy, bar area very nice the bar food was very nice didn't get chance to try the resturant read the menu though and plenty of choice, great swimming pool !

  • Stayed: June 2014, travelled on business
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1  Thank kelkel470
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 20 June 2014

Dear Guest,

Thank you for posting your review and sharing your experience. I am very pleased that you had an enjoyable stay and I hope that we will welcome you back in the hotel in the nearer future

KInd Regards

Dominic Biggin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Stayed here for one night and found it a very pleasant experience. We stayed in a privilege room on the first floor overlooking the drive, there is no lift, but there is a seat style stairlift . The tariff gave inclusive Movies and Wi-Fi.
The room was adequate to large and had everything we could want.
The hotel was clean and in the areas we visited was well decorated, I did not recognise the descriptions given by some other reviewers that the hotel looked tired.
There was an event linked to the Bewdley festival in the hotel on the night that we were there, this stretched the bar to capacity and there was an unofficial overflow into the restaurant area where we were still eating. The restaurant dealt with this very well as they had to clear the tables that they had already carefully laid ready for breakfast. As the bar was so busy we retired to our room and made use of the inclusive movies.
Breakfast was cooked to order and was good size portions, as such it was served warm. In addition there was the usual buffet style service for cereals etc.
A pleasant stay and one we would repeat if in the area again.

  • Stayed: October 2013, travelled as a couple
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Thank MercOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 20 June 2014

Dear Guest

Thank you for all your positive comments with regards to your stay at the Mercure Kidderminster. I am pleased that you had an enjoyable visit and I hope that we can welcome you back in our hotel soon

Kind Regards

Dominic Biggin
General Manager

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Reviewed 3 June 2014

Room Tip: Comfy and well stocked but need bringing up to date!
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  • Stayed: May 2014, travelled with family
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Review collected in partnership with Mercure Hotels
Thank Pete F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this reviewResponded 20 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Bewdley The Heath Hotel

Address: Habberley Road, Bewdley DY12 1LA, England (Formerly Mercure Kidderminster Hotel)
Region: United Kingdom > England > Worcestershire > Bewdley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bewdley
Price Range: £50 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Bewdley The Heath Hotel 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
Ramada Hotel Kidderminster
Ramada Bewdley
Bewdley Ramada
Mercure Bewdley The Heath Hotel Worcestershire

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