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“ROOM SIZE SAVED THE DAY!”

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Mercure Bewdley The Heath Hotel
Ranked #2 of 2 Hotels in Bewdley
Sydney, Australia
Level 5 Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“ROOM SIZE SAVED THE DAY!”
Reviewed 11 July 2014

Very much in the Mercure style with not a lot going for it in terms of location, the lack of lifts and expensive food was more than made up for by the size of the room and shared terrace. Staff were friendly enough but obviously this hotel is aimed at business travellers.

Room Tip: Room 43 is very spacious and has an outside terrace.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank UsLot2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this review, 17 July 2014
Dear Guest,
Thank you for posting a review following your stay at the Mercure Kidderminster. I am pleased that you enjoyed your experience on the whole.

Kind Regards,
Dominic Biggin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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607 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
black country
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 July 2014

Returned on Sunday from a two night break. Booked two rooms B&B for my husband, son, three year old granddaughter and my self. On arrival the hotels exterior looked amazing, ample parking and stunning grounds. Check in was easy with a lovely welcome from the receptionist on duty. Facilities in the room were as expected. The beds had crisp snow white linen.Unfortunately things went a little pear shaped from then. I'd pre paid for one evening meal, which was supposed to be a two course meal from a limited menu, we weren't shown this menu, only the regular restaurant one. Which looked like over price bar food with fancy names. Our waitress told us we were allowed £22pp and went off to enquire about the allowance for our granddaughters meal....never to be seen again! On settling the bill I was told the adult allowance was £17pp. Breakfast was average (having stayed many times in ibis hotels there was no comparison in the choice or quality. Ibis beat it by a country mile). The restaurant was very tired looking, with tape in several places on the carpet and cobwebs decorating the backs of some blinds. On the Saturday night there was no one manning the bar at 10:15pm and we had to ask for service. I'm really surprised this hotel carries an AA 4* rating. It wasn't all bad though, we enjoyed the pool immensely, the kiddies pool was like a lovely warm bath. The changing rooms were spotless and had the use of beautiful white towels free of charge. The hotel makes a good base when visiting the local attractions, and with a little updating would stay here again.

Room Tip: Lovely and quiet Friday night, but as there were wedding receptions Saturday was noisier, but didn...
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank baggiebirdtwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this review, 17 July 2014
Dear Guest,
Thank you for sharing your experience and all your constructive comments. I have asked the Food & Beverage Manager to review the procedures and improve where necessary. I hope to welcome you back again soon.

Kind Regards,
Dominic Biggin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cumbria
Level 4 Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 July 2014

Stayed Friday and Saturday night as we were attending a Wedding at the hotel. The service all weekend was first class the food was excellent and the grounds are lovely. The staff were very helpful and friendly and the bedroom was clean and comfortable. All in all a very pleasant stay and will look at returning to this hotel.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 63David
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this review, 9 July 2014
Dear guest,

Thank you for your kind review, it is always a pleasure to receive such positive comments, we look forward to welcoming you back in the near future. Thank you once again for your review.

Kind regards

Dominic Biggin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dover, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

We booked by phone from another hotel...oh dear! We were sold a double room b and b for £129..supposedly first floor. Two flights up chippef paint stairs with dust on all surfaces along the way, to a room so small there was only room for one bedside table, and nowhere to put any luggage or to unpack. The tea making equipment when taken from the wardrobe shelf had no place, and to boil the kettle one had to crouch under the sloping ceiling with the kettle on the carpet. Tiny shower room, basin by the door in the room, and sooo stuffy. To open the window we had to move the tv table, which is when we saw that the window sill is actually crumbling with rot.
We decided this wasn't how we wanted to spend one night of our short break. We were offered a fifty pound reduction, but it was just too poor to be worth that. Moved on after a slow refund. Receptionit was embarassed by the accomodation, and did her best.

Room Tip: Don't go for room three whatever you do, and see the room before you pay.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sally P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this review, 9 July 2014
Dear Guest,

Thank you for your constructive comments and I would like to apologise that the room was not to your satisfaction. If you would like to contact me at 033gm@jupiterhotels.co.uk, I would be grateful for the opportunity to discuss this in more detail. Just one point of reference, room 3 is one of our superior rooms and has an enormous bathroom and a four poster bed, so it is possible that you are referring to a different room, However, please accept my apologies once again.

Kind Regards

Dominic Biggin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Bewdley hotels

Redditch, United Kingdom
Level 4 Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 July 2014

Stayed here for 2 nights in February, whilst visiting Severn Valley Railway.

Rooms okay. This is a hotel where you would stay if you were attending a wedding but not for a weekend break. The bar was characterless and far from cozy.
Pool and leisure facilities were separate from hotel and required that you went outside, jacuzzi was under low roof and required that the windows were open to release the chlorine fumes.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikeyworcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this review, 9 July 2014
Dear Guest,

Thank you for writing a review on trip advisor and I am grateful for the constructive comments you have shared. The swimming pool is well ventilated and is inspected several times a day for chlorine levels, we do not open the windows for this reason. I would like to apologise that the bar was not to your satisfaction, we do have so many positive comments concerning our bar and restaurant but I do understand this is personal preference and we listen to all our guests feedback when making changes within the hotel.

Thank you once again for your review

Kind regards

Dominic Biggin
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airdrie, United Kingdom
Level 6 Contributor
122 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 1 July 2014

We stayed here recently on a dance holiday hosted by Jo and Leighton Almond-the week was FAB-U-LOUS Dahling! Aided by hotel staff, they presented an absolutely wonderful week, culminating in a fab Gala evening. The room was well appointed, looking out on the fountain which was undergoing refurbishment-culminating in actually working before we left!Staff were very helpful and quick to supply iron/board etc. Dining room was light and airy. Food was very good, although our party had to choose dinner at breakfast. Buffet breakfast was supplemented by choice of omelette and poached eggs freshly made and at no extra charge.Jugs of iced water freely available throughout our dance group stay-very welcome.Thank you.

Room Tip: Some rooms round the corner had balconies
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindahazlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John M, General Manager at Mercure Bewdley The Heath Hotel, responded to this review, 9 July 2014
Dear Guest,

Thank you for taking the time to write your comments on trip advisor, it is always a pleasure to read such a positive review. I do hope we get the chance to welcome you back in the near future.

Kind regards

Dominic Biggin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Bewdley The Heath Hotel

Property: Mercure Bewdley The Heath Hotel
Address: Habberley Road, Bewdley DY12 1LA, England (Formerly Mercure Kidderminster Hotel)
Region: United Kingdom > England > Worcestershire > Bewdley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Bewdley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Bewdley The Heath Hotel 4*
Number of rooms: 44
Reservation Options:
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Also Known As:
Ramada Hotel Kidderminster
Ramada Bewdley
Bewdley Ramada
Mercure Bewdley The Heath Hotel Worcestershire

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