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“Horrible service, Uncaring Manager”

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Best Western Indiana Inn
Ranked #4 of 7 Hotels in Indiana
Reviewed 20 August 2014

Being a Diamond member in Best Westerns Rewards program has it's perks, apparently not at this location. The girl who checked us in never heard of the rewards program so we couldn't get the best available room, didn't get the extra points or welcome snack. If you don't get down to breakfast before 9 am your out of luck because that's when their breakfast stops. When checking out we asked to talk to the manager who was very defensive and unpleasant when our issues were brought up. All she could do was come up with excuses on why her employees didn't know about the rewards program and that the breakfast ended at 9 ever since they changes over to Best Western. No solutions and no apologies. We won't stay at this location again. We have always been treated nice and with respect at all other Best Westerns so I don't want to tarnish the Best Western name, just this location.

  • Stayed: August 2014
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Thank Lite1264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 25 August 2014

Dear Sir:
I wish to apologize for the inconvenience you experienced by not being recognized as a Best Western Diamond member. The staff member was new and I apologize that I didnt do my part to make sure she recognized you. I hope you will give us another chance to show you we value your input.
Sincerely,
L. Marsh GM

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Reviews (131)
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101 - 107 of 131 reviews

Reviewed 7 August 2014

I don't remember the name of the young man who checked us in on 8/1/14 around 10:00 p.m., but he was very thorough in his explanation of what our stay included, courteous, professional and helpful. At check-out, Lorri was smiling as we approached the front desk, she got us checked out quickly and we had friendly conversation. She was very pleasant. We were guests at the Best Western in preparation for our college tour at IUP, which is only 7 min. away from the hotel. Our overall experience was pleasant. The accommodations were to our satisfaction. The rooms are nicely decorated, they were clean and conveniently furnished with a fridge and microwave. The room had everything we needed for our stay. We will definitely stay again if our twins choose to attend IUP.

  • Stayed: August 2014, travelled on business
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Review collected in partnership with Best Western
Thank Monica K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 12 August 2014

Monica,
Thank you for taking the time to complete our online survey about your recent stay at our hotel. Your feedback is valued and appreciated. We use this information to assure we provide future guests with an enjoyable experience. We hope to see you again soon. Hotel Management and Staff

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Reviewed 2 August 2014

Newly remodeled and open for a little over two months. Staff was professional, the room was nice, clean and well-appointed. Check-in was a breeze and the complimentary breakfast was good. The breakfast area was spacious, clean and well stocked. Great location for the money, very convenient to Indiana University of Pennsylvania.

  • Stayed: August 2014, travelled with family
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Thank Duane D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 12 August 2014

Duane,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to create an enjoyable experience for each of our guests. We hope to see you again. Management ans Staff BWIndiana INN

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Reviewed 1 August 2014

I have stayed in this hotel before but it is totally different now! All new look, brand new furniture in the guest rooms, HD programming, nice breakfast area, clean and fresh - just a new hotel! I will definitely come back again!

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Galena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 25 August 2014

Dear Galena ,
Thank you for taking the time to complete our online survey. Your feedback is important as it helps us to provide an enjoyable experience for our future guests . We hope to see you again soon.
Sincerely, Best Western Indiana Inn Staff and Management

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Reviewed 30 July 2014

Decent hotel. Room was clean and recently remodeled. Bed was comfortable, internet was fast and responsive, breakfast was standard hotel breakfast but fresh and area was clean. Other than an exchange with one desk clerk with no concept of customer service, all the other staff was polite and professional. Very convienent location.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Tyler S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 25 August 2014

Dear Tyler,
Thank you for taking the time to complete our online survey . Your feedback is very important to us and we can assure you that we use this information to create an enjoyable experiencefor our guests. We hope to see you again soon.
Sincerely,
Management and Staff
Best Western Indiana Inn

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Reviewed 8 June 2014

This hotel is now completely renovated and entirely non-smoking. The Best Western inspectors will be there this week so the name may change. New carpet, tile, plumbing fixtures, furnishings, and TV made the hotel like brand new. I didn't even have a phone in my room yet but, who cares. The continental breakfast was really basic, not like some breakfasts these days where the "continental" has eggs, waffles, pancakes, etc. if you want a piece of fruit, cereal, pastry, muffin, toast, juice, and coffee, it was all just fine. The staff were very nice and seemed proud of the changes. I travel extensively and this place qualifies as a very acceptable place to sleep at a reasonable price. Non-smoking is a huge plus and I encourage them to enforce that very aggressively.

Room Tip: There was no pool that I saw so it wasn't "terrible"
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  • Stayed: June 2014, travelled on business
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Thank DDJJLL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 25 August 2014

Dear DDJJLL,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We look forward to seeing you again soon.
Sincerely,
Management and Staff
Best Western Indiana Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2013

What an awful place to stay! I had read the reviews so knew what to expect but it was the only hotel left with rooms for our weekend softball tournament. We found out quickly why it was the last resort. And I found out that unfortunately, my fellow TripAdvisor reviewers were accurate with their reviews.
When we arrived, there was a very shabbily dressed, unkept lady smoking at the front door. She turned out to be the front desk receptionist. Seriously, she should have been fired on the spot for being at work dressed like that. Thankfully they had my reservation though they had my name wrong in the system. Some of our group had confirmation numbers but were told they had no reservation. And those with reservations were all spelt incorrectly. Is it really that hard?
Onto the property. I had read that a reviewer found the hallways and elevator smelly back in October so I was hoping they may have improved it by now. No suck luck. It was almost overwhelming. The stench of cat urine mixed with mold perhaps? Something that disgusting anyway. Thankfully the room I was in on the 2nd floor didn't smell. The hallway was awful but for us, it didn't carry into the room. The rooms on the 3rd floor however, did stink. In fact it was so bad that one of the girls on our team had to check out early with asthma problems. It is a health hazard.
The building is now painted a sickly purple color. Probably the cheapest they could find? And the front door squeaks terribly. Walmart is across the car park. Can't they go and buy a can of WD40 and spray it on it. The owners obviously have no pride in their establishment.
In our room, the faucet at the sink leaked, there was no cover on one of the electrical outlets and it was one of the few that worked. The beds felt like you were sleeping on the box spring. The pillows and sheets were OK and the shower was actually good. Nice and hot and actually clean. Though the light was hooked up with the fan which was so dreadfully noisy that we preferred to shower in the dark.
The breakfast was probably the worst "continental" breakfast I have ever had. The coffee was actually OK, but nothing is replenished quickly and there is very little to choose from. Only toast, some danish, a few muffins in plastic bags and a few cereals. Plus only 3 tables to sit at. You are better off at McDonald's next door.
And to think we paid over $100 a night for this craphole. What a complete rip off. Do your best to find anywhere else to stay. Had I known how bad it really is, I would have stayed a 30 min drive away. It would be worth it.

Room Tip: Stay anywhere else other than here. A tent is a better option. If you really have to stay here, requ...
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  • Stayed: June 2013, travelled with family
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3  Thank 4PATravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lorri m, General Manager at Best Western Indiana Inn, responded to this reviewResponded 25 August 2014

Dear 4 PA Travelers,
Thank you for taking the time to complete our online survey as we do use the input from these reviews to better serve our guests. We apologize for not meeting your expectations in the past. However, we have completely remodeled and would like another chance to have you as our guest.
Sincerely,
Management and Staff
Best Western Indiana Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Indiana Inn

Address: 111 Plaza Drive, Indiana, PA 15701 (Formerly Indiana Super 8 Motel)
Phone Number:
Region: United States > Pennsylvania > Indiana
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Indiana
Price Range: £47 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Indiana Inn 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
This 100% non-smoking Best Western Indiana, PA hotel is located in a convenient spot off Highway 422 just three miles from Indiana University of Pennsylvania and the Jimmy Stewart Museum. The newly renovated BEST WESTERN Indiana Inn is the perfect choice for any travelers whether you are traveling for business or need accommodations for a family reunion. Start your day with a free full hot breakfast in our dining area then plan the day's activities with the free high-speed Internet access throughout the hotel. Indiana, PA has a lot to offer the leisure traveler. Miles of walking, hiking and biking trails can be accessed just yards from the front door, and Yellow Creek State Park offers boating, hunting, hiking and even a beach. You can learn about the heroic and active life of one of America's favorite sons at the Jimmy Stewart Museum. Don't miss the variety of events that take place at Indiana University of Pennsylvania and the Kovalchick Convention and Athletic Complex. Business travelers will appreciate conveniences like the 24 hour business center, free high-speed Internet and access to copy and fax services. Come stay with us at the BEST WESTERN Indiana Inn and see what makes us stand out among the other hotels in Indiana, PA. You can always expect the quality you deserve from a name you trust. ... more   less 
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Also Known As:
Indiana Super 8 Hotel Indiana
Super 8 Indiana
Super Eight Indiana
Indiana Super Eight

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