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All reviews retail park old mill car park pizza hut frankie and bennys pay and display shopping area kids eat free top floor lovely building old building family room high ceilings west midlands safari park lots of character listed building air con
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Reviewed 23 April 2012

We know exactly what to expect when staying with Premier Inn, and this new venue did not disappoint. Well placed for stopover weekends for those wishing to visit West Mids Safari Park or, like us, the Severn Valley Railway. They were sorting out teething troubles with 'acoustic problems' between floors as a result of the construction of this unique building - but we did not experience any noise issues. Staff were excellent, location was excellent and though we missed the usual Premier Inn breakfast as a result of the aforementioned problem we were accommodated in the Frankie & Benny's restaurant just next door.

  • Stayed: April 2012, travelled with family
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2  Thank rutilus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah h, General Manager at Premier Inn Kidderminster Hotel, responded to this reviewResponded 24 April 2012

Dear Guest,

Thank you for taking the time to give us feedback on your stay with us. We are really glad to hear that you enjoyed your stay with us even though we had some improvement works happening at the time.

We hope that you will come and stay with again soon as we are now open and fully functioning.

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Reviewed 17 April 2012

We stayed in this hotel over the Easter Hols and after getting our heads around the topsy turvy way it is set out we were impressed with the quality. Our only issues are with the windows in the rooms and the air conditioning, surely its a health & safety issue not having windows that you can open. My first night I did not sleep at all because of the lack of fresh air, when asked by staff if we had slept well, I told her no and why and her comment left me quite taken aback, she suggested that I should have gone for a walk around the car park to get some fresh air..............would she walk around a car park in the middle of a city in the early hours of the morning?????
Hotel was ideally situated for everything but I think something needs to be sorted with regards to the car park and the amount you have to pay to be on it per day.

  • Stayed: April 2012, travelled with family
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1  Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah h, General Manager at Premier Inn Kidderminster Hotel, responded to this reviewResponded 18 April 2012

Dear Guest,

Thank you for taking the time to give us feedback on your stay with us at Premier Inn Kidderminster. We have a very unique hotel as you said with our reception and restaurant being on the upper floor.

This is one of the great characteristics of the building. Due to the building being a listed building and having the old Mill windows still in place we are unable to open them because of the structure of the window and building and as you pointed out for health & safety reasons they do not open.

As for the suggestion made by one of the team to take a walk around the car park, I sincerely apologise and believe was said in good will but not in the correct context and will be looked in to.

We hope you enjoyed the rest of your stay and we look forward to welcoming you back in the future.

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Reviewed 16 April 2012

Stayed for two nights in this lovely old mill. Noticed that there was a slight vibration noise in our room, possibly from the air conditioning? No bath just a shower which I prefer and it was a good shower. Had breakfast and one evening meal which were good and staff were very friendly. Car park charges are between 8am to 6.30pm. The hotel is very well placed for visiting the local and surrounding area, we went to Ironbridge and climbed Brown Clee Hill.

  • Stayed: April 2012, travelled as a couple
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2  Thank karenphil2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah h, General Manager at Premier Inn Kidderminster Hotel, responded to this reviewResponded 17 April 2012

Dear Guest,

Thank you for your review on our Kidderminster Premier Inn and your kind comments.

Thank you also for bringing to our attention the vibrating noise you experienced in you room. This allows us to look in to it and resolve it.

We are very pleased you enjoyed your stay with us and that our location was usefull to you during your visit to Ironbridge. We hope to see you again soon on maybe a visit to Severn Valley Railway or the Safari Park some of Kidderminsters many attractions.

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Reviewed 13 April 2012

The building is a lovely conversion from an 18C carpet mill which incoproates a rather good Debenhams. The quality of the building is unusually high. It's a bit odd to find the recepetion on the 4th floor, but I guess that puts all the staff in the restaraunt area.

The rooms are very large and so well planned with a huge number of much needed sockets, and nice touches like a bedside table that is a drinks table too. I've never been in a hotel room that actualy takes real needs into accout in such a sensible way. Top Marks.

Breakfast is fantastic.Eat as much as you want but an optimum mix of serve your self and cooked to order. And on Bank Holidays served until 12 too! Civilised.

The grill-based dinner is great, though the salad buffet was quite limited.

But the really best thing of all is the staff - I have never stayed in an hotel of any rating where I would praise this aspect as much. From the minute you arrive they are all just great. Well done team.

Criticisms?: for a brewery owned hotel the beer range is truely pathetic - just small bottles of Peroni and Budweiser at what must amount to around £7 a pint. Really that's poor. In an land of great beer come on Whitbread you can do better than that.

Fix the beer and this is the best budget hotel in Britain.

  • Stayed: April 2012, travelled with family
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2  Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah h, General Manager at Premier Inn Kidderminster Hotel, responded to this reviewResponded 17 April 2012

Dear Guest,

Thank you very much for your review on Premier Inn Kidderminster and your very kind comments.

We are very proud and fortunate to have such a beautifull building for our hotel. It is certainly a major talking point and attraction. Every room has it's own quirky feature and tailored to our guest needs. Very different to some of the other hotels in the area.

Thank you for your kind comments on our team. We aim to be the most guest focussed and friendly team there is delivering world class service. After all it is all about our guests and making their stay the best possible.

I will definitly pass on your feedback about our limited beer range, every comment helps to making the guest journey and stay with us better.

We are glad you enjoyed your stay with us and look forward to welcoming you back in the future!

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Reviewed 11 April 2012

We found this hotel on the internet as we wanted a stopover after going on a "Murder mystery" on the Severn Valley Railway it was in an ideal place. There were shops and places to eat but we had breakfast in the hotel which was worth the money. The staff were polite and very helpful nothing was to much trouble for them. We shall go back there in the near future.

  • Stayed: March 2012, travelled as a couple
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2  Thank Edith J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sarah h, General Manager at Premier Inn Kidderminster Hotel, responded to this reviewResponded 13 April 2012

Dear Guest,

Thank you for reviewing the Kidderminster Premier Inn on Trip advisor and for your kind comments.
We are all very pleased you enjoyed your stay and your visit to Severn Valley Railways whom we offer a package deal with.

We hope to see you again soon!

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