Stayed last weekend with a group of 15 ladies. This hotel needs to sort out its staffing problems. At most meals there was only 1 or 2 waiters to see to over 50 guests.
At every meal we had to wait for food to be replenished at the servery/carvery. At breakfast they had only one toaster for everybody(50+ people) to make their one toast on !!.
Saturday evening we were told Dinner at 7 O'Clock and had our main meal at 8.30. We were the last table to be told to go to the carvery by which time they had run out of meat, they tried to serve some lamb that looked as if it had cut off a joint and microwaved or grilled which we refused as it was not cooked properly. This resulted in 3 of us not having a meal and the desserts had also run out .
They hurriedly produced a Strawberry gateaux (No choice! and not to everyones taste)
The manager was not very helpful.
We did hear the hotel had been taken over that weekend but that is no excuse for bad service
We would not recommend this hotel
- Official Description (provided by the hotel):
- The Gainsborough House Hotel is a listed Georgian house situated in the beautiful county of Worcestershire, providing all the features required from modern day life yet retaining every ounce of its original charm. Just a short walk from Kidderminster town centre and a short drive from the idyllic town of Bewdley, we're perfectly positioned whether you desire a lively shopping experience, the regions businesses or a day of quiet relaxation. Whatever you're looking to get from Kidderminster, Gainsborough House Hotel is the perfect place to call home while you're here. After undergoing comprehensive modernization, every one of the hotels 42 bedrooms delivers unrivalled contemporary luxury. Accompanying these, Gainsborough House Hotel boasts an in-house restaurant serving freshly prepared cuisine, crafted from locally sourced produce by our team of masterful chefs. Our romantic listed house is also available all year round for Civil Ceremonies, Wedding Breakfasts and Evening Receptions. ... more less
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- Also Known As:
- Gainsborough Hotel Kidderminster
- Gainsborough House Hotel Kidderminster, Worcestershire