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“Dissapointing” 3 of 5 bubbles
Review of The Southcrest Manor Hotel

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The Southcrest Manor Hotel
Ranked #2 of 8 Hotels in Redditch
Certificate of Excellence
Windsor, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Dissapointing”
3 of 5 bubbles Reviewed 19 May 2014

My husband and i stayed here for one night,when we checked in i asked the girl on reception if there would be someone on the desk at 7am as we had to leave then,she said yes the night porter could accept payment,so when we went to pay he said oh no i dont deal with that as im no good on computers,so i said we could pay in cash and he said that would be ok,but we got no receipt,he said he would leave a message for the girl to say we paid,so i really hope there is not going to be any comeback on this.Also a man said he waited 15 minutes to be served in the bar,and we rang the bell 3 times.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carol E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Southcrest_Manor, General Manager at The Southcrest Manor Hotel, responded to this review, 20 May 2014
Dear Carol E,

Thank you for your feedback following on from your recent stay with us. Firstly let me apologise for any inconvenience caused to you during check out. We have recently changed our front desk computer system and some members of staff were still completing their full training modules at the time, our apologies if this was not made clear to you. Rest assured all staff are now fully trained. I am pleased to see that an invoice confirming your payment was sent to you, please do not hesitate to get in touch with me direct at chris@southcrestmanorhotel.com should you not have receive it and I will personally arrange for a further copy to be sent.

I am pleased to see that you have scored us well on all of the review criteria, and we do hope that we are able to welcome you back to stay with us again soon.

Kind Regards
Chris Osborne
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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815 reviews from our community

Traveller rating
    438
    220
    99
    32
    26
See reviews for
183
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157
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (167)
Date | Rating
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  • English first
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 7 May 2014 via mobile

Stayed here in October 2013 with our pet dog, friendly staff and really nice and quite place.

Revisiting in May 2014 again while our daughter does some training near by so hopefully another good weekend will be had.

Stayed May 2014, travelled with friends
Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
110 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 bubbles Reviewed 29 April 2014

All the staff were very friendly and helpful, which made us feel very much welcomed and comfortable. The rooms were fine (nothing special but clean) and we had a very good 2 night stay.

The breakfast was good with a varied choice of hot and cold dishes. We ate 1 evening in the restaurant and it was disappointing. Like the room, the dishes were basic and we felt that a little more effort would have gone a long way.

Overall, this hotel is good value for money and I would recommend it to anyone that puts customer service high on their list.

Room Tip: Lots of stairs, corridors, doors etc are found between reception and some of the rooms. Tell recepti...
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  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lvetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 28 April 2014

At the weekend I went to the wedding fayre at Souhcrest manor and i couldnt get over what an amazing venue this is for a wedding.
The whole day was ran so smoothly and nothing was too much trouble.
Its conveniently located for all my guests to come to.
The garden is really lovely and will be a beautiful setting for my wedding photos.
The packages they offer are also trueley amazing and are what drawn me to the venue to start with and i just couldn't get over what you get for your money.
I will defiantly be contacting them to book my wedding for next year.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clare G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

I wanted to do something special for my friend who is having a baby. Instead of having it at someone's house I decided to let someone else worry about cooking, drinks and tidying up! The room at the Southcrest was beautiful (Kingfisher) - lovely decorated ceilings, sparkling Chandeliers and gorgeous views. The food was really lovely too and everyone complimented me on the choice of venue and what it had to offer. They were all surprised with the views and location and weren't expecting such tranquil surroundings!

The staff were really helpful and rearranged the time for the food at last minute for me. Overall a perfect place to hold an event like this for a group of 14 people. Thank you for helping to make my event run smoothly :-)

Room Tip: The Kingfisher room is a wonderfully decorated room with great views, perfect for a private event fo...
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MrsJKeeling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutton Coldfield, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 April 2014

we recently booked and stayed at the Southcrest hotel for our golden wedding anniversary. I booked the special offer with "Antonia" who was very professional and helpful, the room was beautiful and the bed was extremely comfortable. We had very enjoyable meal and the General Manager "Chris" is a credit to the company! Thank you all for making our special celebrations "extra special" we will undoubtedly be returning to you again soon!
Thank you again.
Fran & Bob

Room Tip: Request a quiet room
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frances s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 19 April 2014

We stayed this hotel as a base to visit nearby attractions in South Birmingham. With a rambunctious 5 year old this is always slightly nerve wracking, especially in some higher class hotels who seem to frown on the idea of kids making noise, asking questions or being kids in any way!
The staff at the Southcote Manor were, from the moment we walked in, superb. They were patient, helpful and understanding and could not do enough to help.This standard of service was kept up for the duration of our stay.
The room rate included tickets to nearby attractions (book direct for these) which was a massive saving and made it extremely good value.
The food was a really pleasant surprise too - the breakfast on both days was well cooked, with quality ingredients and served with a smile. Even on the second day when a hot buffet was provided the food was kept hot and fresh. The evening meal surpassed this with excellent restaurant quality cooking and presentation.
The spa treatments my partner had were to a good standard and again service with a smile made all the difference.
The whole stay was a great experience and we would not hesitate to stay again.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Twpsaesneg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Southcrest Manor Hotel

Property: The Southcrest Manor Hotel
Address: Pool Bank | Southcrest, Redditch B97 4JS, England
Region: United Kingdom > England > Worcestershire > Redditch
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Redditch
#3 Romantic Hotel in Redditch
#4 Business Hotel in Redditch
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Southcrest Manor Hotel 3*
Number of rooms: 63
Official Description (provided by the hotel):
The Southcrest Manor Hotel is the perfect place to unwind after a busy day at work or sightseeing, so if you are looking for a quiet spot without being too far from anywhere, then The Southcrest Manor Hotel is just for you. Set within 10 acres of private woodland and lawns overlooking the breathtaking picturesque views of the Vale of Evesham, no other hotel near Birmingham can boast such a setting. Our hotel is situated just a short distance from Redditch Town Centre, Birmingham City Centre, the NEC, Birmingham International Airport and not to mention the famous Counties of Warwickshire and Worcester. Stratford-upon-Avon in Warwickshire, some would say is the historic cultural epicentre of Britain, housing such attractions as Shakespeare's Birthplace, the world famous Royal Shakespeare Theatre, Warwick Castle and Royal Leamington Spa to name but a few. The Southcrest Manor hotel aims to offer value and benefits to all guests, over and above the standard of many of its competitors. We offer inclusive Wedding packages, as well as family packages including entrance tickets to many local attractions. We will provide you with an exemplary personal service and the level of recognition that you deserve. We aim to provide you with a luxurious and relaxed environment within which to conduct your business, whether it is actual business or the business of relaxing! ... more   less 
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Also Known As:
The Southcrest Manor Hotel Redditch
The Southcrest Manor Hotel And Spa
Quality Inn Redditch
Southcrest Hotel Redditch

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