I booked a single room but was told on arrrival that none was available, so they had upgaded me to the bridal suite at no extra charge. Oddly, the man behind the desk was very coy about the upgrade. He asked me to keep it to myself and be sure to look after the room carefully, as it was their best one. I resented the suggestion that I might be inclined to damage the room.
The initial impression of the room was favourable. It had recently been refurbished and looked modern and uncluttered. Closer inspecion, however, told a diferent story. Among the many shortcomings: there was a thin layer of dust on everything; the (wooden) floor was very sticky underfoot; there was a sticky substance on one of the leatherette chairs; there was no bedside light; no shaving mirror; tiny batchroom sink - I could scarcely get my hands in; various electric sockets and switches had been closed off in a bodged manner; the doors did not open properly and got stuck on the floors; there was a plastic mattress protector under the bottom sheet, which made for an uncomfortable night's sleep in the middle of hot sticky July; the bed coverings were worn and had holes in; there was a small step from the bedroom to the shower room which had not been finished well. The impression was of an ambitious and imaginative refurbishment, but that the work had been done by unskilled DIY-ers, leading to very poor quality finishing. And if this is their best room...
The young man who first told me to look after the room was in denial and tried to tell me, without even inspecing, that the room was absolutley fine. Happily his female colleague came to see the room, saw the problems and cleaned it while I had my evening meal.
The Indian food was really good in the restaurant, but the cooked breakfast was well below par.
- Also Known As:
- Montville Hotel Redditch