It was our Aunts 90th Birthday and we wanted a special treat for her. Afternoon tea sounded ideal. Unfortunately upon arriving we were waiting for about 5 mins without anyone coming to us,even though staff were walking past us, the only staff that we could get hold of seemed to be at reception and therefore asked them, when we were told someone would be with us. We were eventually shown to our reserved table. Waitress asked if we all wanted tea or coffee as well, which was fine, drink was then brought and upon seeing us slightly struggle the waitress offered to pour for us. The sandwiches/cakes were then delivered. I cannot fault the drink or food, only that they did not ask at any time to refill our tea or coffee or even ask if there was anything else we required. As the afternoon went on we decided that perhaps a more refreshing drink may be in order. Again no one at the bar (even though we only had soft drinks or water) and we had to go asking for assistance.
For a Hotel with such a reputation we were disappointed in the service with the staff not exactly warm and welcoming (when we eventually go them). It was almost as if they were just doing a job with no welcoming smile or happy expession. I would hesitate to go back there.
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- Also Known As:
- Hogarths Stone Manor Worcestershire