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“Lovely old hotel in beautiful grounds”

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Hogarths Stone Manor
Ranked #1 of 1 Hotels in Stone
Certificate of Excellence
Reviewed 31 July 2014

Stayed here for 1 night last week and enjoyed the stay. This hotel was not our first choice however we where re directed here when our first choice hotel let us down with our room reservation. This is a lovely old hotel with beautiful landscaped gardens and is very cosy and comfortable. Breakfast was enjoyed in the morning and the staff where very polite and helpful. All in all a pleasant nights stay. The only thing that let things down and lowered my score was the outdoor pool was closed for refurbishment. The day we stayed was the end of the heatwave and a nice dip would have been lovely. Could the refurb not be done in the winter when nobody would be using an outdoor pool anyway. A little disappointing.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 8 August 2014

Many thanks for your comments following your stay with us. I am pleased your enjoyed your stay with us especially when you suffered the disappointment of problems with the booking at your original choice. I will pass on your comments to all of our staff. I have noted your comment regarding the swimming pool and I can only apologise for this, it is very unfortunate that when we came to prepare the pool to get it ready for opening over the summer a large crack had appeared in the pool and problems with the gound underneath. This was based on surveys and our guests safety is paramount. We look forward to welcoming you back to the BEST WESTERN Stone Manor Hotel in the near future.

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649 - 655 of 893 reviews

Reviewed 31 July 2014

A very nice hotel which was ideally located for my meetings the following day. The room was very pleasant and I received a complimetary upgrade. A simple but good meal in the relaxed lounge bar, followed by a good nights sleep. By far the most impressive part of my stay, however, was the excellent service received from every single member of staff. They were friendly, helpful, efficient and genuine - highly recommended simply based on service.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 8 August 2014

Thank you for your comments. I am pleased to hear you had a pleasant stay with us. We do pride ourselves on providing all of our guests with a warm and friendly environment which is efficient without being over powering. I will pass on your comments to all the staff. We look forward to welcoming you back to the BEST WESTERN Stone Manor Hotel in the near future.

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Reviewed 29 July 2014

Invited by friends for Sunday Lunch at this hotel. Excellent menu choice and when served the food was of the very highest standard. Staff interaction was good, roast was carved at the table and service was excellent. Very competitively priced menu with an excellent dessert trolley. The hotel has welcoming landscaped grounds. Whilst I cannot comment on the hotel for accommadation I can certainly recommend the restaurant for a top class Sunday lunch.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
1  Thank Bernard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 8 August 2014

Thank you for taking the time to comment following your recent visit to our restaurant for Sunday lunch. We have looked at changing the style of Sunday lunch but for the majority of our returning guests it is the traditional style that is a the key to our guests who return week after week. I will pass on your comments to all of our staff in the restaurant and kitchen. We look forward to welcoming you back to the BEST WESTERN Stone Manor Hotel soon.

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Reviewed 26 July 2014

A group of six friends, needing a venue for a very special get together, decided to meet locally for the majority. We pass this hotel most days on the way to Bromsgrove and home again. It was the hotel for a family wedding some years ago. Stone Manor was a very good choice. Comfort for all before our meal, then very good service during the meal which was very delicious. The afternoon was spent in the lounge, ample room, drinks and coffee. When the time comes for us to have another get together, this will be the hotel of choice.

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Kathleen_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 1 August 2014

Thank for your comments following your recent visit with us. We do pride ourselves in providing a high standard of service in a relaxing environment. I will certainly pass on your comments to all of our staff in the hotel including the Chefs for quality of the your meal.
We look forward to welcoming you back to the BEST WESTERN Stone Manor Hotel soon.

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Reviewed 26 July 2014

Only got to stay here for one night as we were here for a wedding, It is a lovely hotel the grounds are beautiful check in was very easy the room very nice on the ground floor loads of storage space bed was very comfy lovely big dressing table for getting ready. The bathroom was nice and light quite big the bath was fantastic the water came out that fast it filled in 5 mins brilliant.
The wedding was in the garden suite a nice room quite small enough for a small gathering it was very hot in the room but we had all the fire doors open for extra draft. Food was lovely pork and stuffing chips sandwiches sausage rolls, and there was plenty you could have gone up again and again very nice.
The breakfast was lovely the sausages were massive a nice end to our stay.
We would definatly come back here even just for night away.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
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    • Service
Thank louise s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 1 August 2014

Many thanks for your comments following your stay with us. It is pleasing to hear you enjoyed your stay whilst attending a wedding. I will certainly pass on your comments to our team of chefs with regards to the food. The weekend in question was particularly warm and although we do have air conditioning in the Garden Suite it will not work as efficiently with doors open. We look forward to welcoming you back to the BEST WESTERN Stone Manor Hotel in the near future.

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Reviewed 25 July 2014

We have often visited the restaurant at Stone Manor over the past 40 years and always enjoyed an enthusiastic welcome, excellent service and good food. On recent visits, following departure/retirement of a number of longstanding restaurant staff, and the arrival of a new restaurant manager, we have noticed a significant deterioration in the standard of service. in our opinion, whilst the food remains at a high standard, the current restaurant manager does not deserve to be employed in the role in such a prestigious restaurant. He has no rapport with his guests nor his staff and appears to continually be flustered - are customers a nuisance to him?.
The sooner that a competent and efficient manager is appointed, the sooner your regular / local clients may return.

  • Stayed: July 2014, travelled as a couple
    • Service
1  Thank barntgreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 1 August 2014

Thank you for taking the time to comment following your dining experience with us. I have asked for a report in what appears to be a lack of standards in the service on this occasion and whilst it would be unfair for me to comment on an individual member of staff I have taken on board all the information and will investigate further. I will pass on the Chefs your comments regarding the food. I can only apologise if this has spoilt your enjoyment of visiting the BEST WESTERN Stone Manor Hotel I would welcome the opportunity to prove that we wish to provide our all guests with the best standard of service.

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Reviewed 23 July 2014

Lovely stay, food was AMAZING! perfect for a wedding, weekend away or for a business traveller. Only thing was the outdoor pool is under maintanance and it was boiling hot when we were there, would have been nice to use it. The grounds are stunning and would make gorgeous wedding pictures. Well maintained and clean rooms. Staff were friendly and accommodating.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lizibee2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James R, General Manager at Hogarths Stone Manor, responded to this reviewResponded 1 August 2014

Thank you for your comments following your stay with us. I am pleased to hear you had an enjoyable stay with us and that your meal was particularly good. We are very lucky to be surrounded by our lovely grounds. I can only apologise that the swimming pool is closed but it was only when we started our works to get it ready for the summer that we discovered a large crack had appeared in the pool and under the ground. I will pass on your comments to all our staff. We look forward to welcoming you back to the BEST WESTERN Stone Manor Hotel in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hogarths Stone Manor

Address: A448 Kidderminster-Bromsgrove Road | Kidderminster, Stone DY10 4PJ, England (Formerly BEST WESTERN Stone Manor Hotel)
Region: United Kingdom > England > Worcestershire > Stone
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Stone
Price Range: £64 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hogarths Stone Manor 4*
Number of rooms: 54
Reservation Options:
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Also Known As:
Hogarths Stone Manor Worcestershire

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