We stayed on a Sunday night, so it was very quiet when we arrived. When I went to make a cup of tea in the morning there was a very long hair coming out of the kettle and the kettle looked as though it hadn't been cleaned, which really made me feel a bit ill. When I went to make the bed and open the curtains I noticed a dead fly and spider along the windowsill. They looked as though they had been there for a while so for me it made me worry about cleanliness of the room in general. The pillow case had make up marks on as well.
The service was, on the whole, very good in the hotel. But I was surprised when I went to speak to someone as I was leaving about the issues with the room, and they asked why I hadn't spoken to them the day before. I told them that I had only seen the problems that morning. I wasn't offered any kind of compensation for staying in a room, that in my opinion, was below my expectations when it comes to cleanliness. Next time I visit this area, I shall be staying at a local premier inn. They offer a good night's guarantee, so at least if I am unhappy it can be dealt with properly.
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- Also Known As:
- Hogarths Stone Manor Worcestershire