Well its been two and a half months i dont suppose the manager is going to call me now! He called a few days after we left a long list of complaints at reception and promised to write/call within the week with details of how the faults had been put right and said "we would really like you to come and stay with us again".
The room was a superior double, the only one left for that weekend. It was on 2 levels, the bedroom upstairs and the bathroom downstairs with a small "living room". The sash window in the bedroom was broken and someone had gone to massive lengths not to fix the sash but to fashion a price of wood into a prop to keep the window from closing, it even had the room number written on it and it was chained to the window frame !!
The room had damp patches on the walls but otherwise was fine.
My wife and I had some time to kill so we went for a walk in the gardens. There is a pathway in the front garden that they appeared to use for wedding photos, my wife stepped on a loose slab on the steps and fell over!
Under the centre piece of this pathway there were some steps going down to a closed doorway, this was full of broken glass and rubbish that had been there for ages, not pleasant and so easily fixed.
The remainder of the downstairs of the hotel just looked tired and reminded me of an old peoples home !
Breakfast the following morning was grim. The sausages i was about to tuck into were uncooked, fortunately my wife cut one open and spotted it, the manager agreed they werent cooked and apologised - the wedding party near to us were all tucking in, i hope they were ok !!
So anyway we wont be going back here, shame as the rest of the weekend was brilliant !!
- Official Description (provided by the hotel):
- The Home of Great Hospitality ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, Priceline and Superbreak UK so you can book your Hallmark Hotel Stourport Manor reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Menzies Stourport Manor Hotel Stourport On Severn
- Menzies Stourport Manor On Severn
- Hallmark Hotel Stourport Manor Stourport-On-Severn, Worcestershire