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“Excellent Birthday Break 10 Out Of 10” 5 of 5 bubbles
Review of Hallmark Hotel Stourport Manor

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Hallmark Hotel Stourport Manor
Certificate of Excellence
Cardiff, United Kingdom
Level Contributor
154 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Excellent Birthday Break 10 Out Of 10”
5 of 5 bubbles Reviewed 11 August 2014

Booked as an Amazon Local Break. Thought we had made a mistake when reading Tripadvisor Reviews, we had nothing to worry about. The Reception was welcoming and friendly. The room was great. Used and Enjoyed the Excellent Leisure Facilities. Had an Excellent 3 Course Dinner in the Restaurant. The Location is convenient for Stourport Centre, we enjoyed the walk in. Would defo use again.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank morrispaul10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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751 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • German first
  • Any
English first
Leicester, United Kingdom
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

This is my second stay at this hotel as myself and my wife stayed with another couple a approximately 2 years ago. This time we were a group of 4 couples from all over the UK and used the venue to meet up for our annual weekend get together. The hotel is obviously aimed at the conference market / weekend wedding market but in a way this gives the hotel a charm of its own. It has everything we needed for the weekend, including a good Gym and pool which we took advantage of while there. We ate in the restaurant on the 1st night and would say that the food is above average for hotel. The rooms are basic but absolutely adequate and have everything you need. However the thing which I liked most about the whole weekend was the staff. Efficient, courteous and with a sense of humour. This started with the girl on reception and never wavered through restaurant staff at dinner and breakfast (very good Haddock with Poached egg) the Gym staff and the steward on the bar whether that was 7:00 pm or 2:00 am when I am sure he had better things to do. Definitely not fancy but great value and would definitely stay again.

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank PorkyPad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guiseley, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 9 August 2014 via mobile

Following our recent stay at the Menzies stourport manor we cannot thank the hotel
staff enough for making a magical weekend that extra special.

From the moment we arrived to the moment we left, the hotel staff went above and beyond to make our stay special following news of our engagement proposal.

A massive thank you to Donald and his team love Nicola and Luke

Stayed August 2014, travelled as a couple
Helpful?
Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

I wanted to write a review as we got married here in June 2013 and it was such a great day! The venue was perfect, well manicured grounds, lovely, attentive staff, a wonderful wedding planner in Kim and really good value for the cost. Nothing was ever too much trouble. It was a perfect day and since then we have been back to the hotel a few times for meals, drinks and a stopover! I really recommend this hotel for weddings. Our experience was that everyone went out of their way to please and they certainly did that!
We also stayed here June 2014 for our anniversary and had another great stay. I think a few walls could do with a lick of paint now but that is the most I can criticise. The food and staff great as ever - always a pleasure to be there!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Katy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 31 July 2014

Stayed at the Manor due to attending a wedding in the hotel. First impressions of the hotel where good and it is set in a quiet location in lovely grounds and gardens. The hotel needs an upgrade in some areas to correctly reflect its star rating. The room we stayed in was reasonable although the bathroom was a little dated and shabby. The room was located on the ground floor at the end of a long corridor which was very dark and gloomy and smelled of damp. The bar prices are higher than average for a hotel so be aware of this. Also mixed opinions on some of the hotel staff but certainly some of them need some training and need to learn a "can do" attitude. Would not return here again by choice try somewhere else instead.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donald S, General Manager at Hallmark Hotel Stourport Manor, responded to this review, 2 August 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles very seriously and try every day to provide that quality customer service, that our guests expect.
Our committment to investing in our property continues daily as one should expect from an old victorian property. I note too that you were pleased with the alternative accommodation found locally for you,I am sorry that we could not accomodate you on your first night due to business levels in the hotel. Thank you again, and we look forward to seeing you on your next trip to Stourport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 26 July 2014

The deal we got was very good but may of complained if paying full price. Nice pool if a bit dated. Food average but the waitresses were excellent and very friendly. Coffee not too good at breakfast. No remote control for TV although told reception on the first day of our stay. Room good with very large comfy bed.

Room Tip: Ask for the old building if you want a character room
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Jennie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

Not a venue I would like to stay at again. Just a couple of plus points - large comfy bed and proper bath sheets but....
- no hand soap in the ensuite until complained twice - received on the second evening of our stay. The first receptionist did not have a clue about the need for soap and looked in a cupboard and said they had some sewing kits! What? The second time we asked the receptionist was more helpful and suggested she would get in touch with housekeeping. It was still hours later that we received soap. Does not sound much but who takes soap with them these days?
- Ensuite had dreadful design - wet room type of shower but did not feel safe using it as the floor sloped steeply into the middle drain. No hand rail to help and the wash basin was in the same area with half the floor in front of it sloping away into the shower. The basin was too low and was probably a disabled height but there is no way whatsoever that a disabled person could use that room and ensuite!
- The bedroom had no ventilation despite 3 windows as two of them could not be opened (painted over the opening anyway) and the third was wedged open with a sturdy twig for about 5/6 inches. No way of escaping this way in a fire. The room itself was very cramped probably due to the large bed (2x3ft beds with large overall mattress) which did not leave much room for the wardrobe which was difficult to access.
- At the bar my husband asked for a J20 drink with ice, and was asked if he wanted a glass. Not sure how he thought I would get the ice in but don't drink out of bottles anyway.
Suggest reception and bar staff may benefit from training?
- The waitress we had at breakfast and dinner was great and smiled even when another customer was very patronising towards her. He was so rude to her.
- The food was fine although I do question that the root vegetables (on the menu) with my meal included celery??

Room Tip: Try to check the bathroom is suitable
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  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank CarolMM07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Stourport Manor

Property: Hallmark Hotel Stourport Manor
Address: 35 Hartlebury Road, Stourport-on-Severn DY13 9JA, England
Region: United Kingdom > England > Worcestershire > Stourport-on-Severn
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Stourport-on-Severn
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Stourport Manor 4*
Number of rooms: 68
Official Description (provided by the hotel):
The Home of Great Hospitality ... more   less 
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Also Known As:
Menzies Stourport Manor Hotel Stourport On Severn
Menzies Stourport Manor On Severn
Hallmark Hotel Stourport Manor Stourport-On-Severn, Worcestershire

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