I've stayed in a lot of hotels and this is by far the worst hotel experience I have ever had. I knew nothing about the area or town and found The Star from a Google search. The web site shows a nice quaint place to stay with reasonable room rates.
In reality the place is a dump. When I made the reservation they took only a surname, no contact details whatsoever. On arrival the dishevelled bloke couldn't find my booking, then couldn't find the key, check in was him unceremoniously passing me the key. Reception was a mess, the hallways full of chints with dindgy patches on the walls. The door lock didn't work and I was subsequently told there was a knack, that's incredibly safe. The floor boards were so squeaky that if there was an unfortunate sole below they would have torn their hair out in frustration.
Breakfast was a farce, the same guy from check in was found in the kitchen after waiting for 10 minutes in the breakfast room with no sign of anyone. It appeared he was the one who would be serving breakfast and taking one look at his appearance I was not going to eat there, especially after the state the restaurant was left in. It was a dirty mess.
As they had none of my details I could have walked out without paying at any time, And in hindsight I wish I had as they did not deserve the £60 they wanted to charge me, £50 when I said I wouldn't eat breakfast,
Stay here at your peril and then, as I did, wish you had stayed at the White Lion Hotel just up the road.
- Official Description (provided by the hotel):
- Now Under New Management The Star Inns original building dates back to the seventeenth century although the main frontage and larger parts of the property were built in around eighteen hundreds. ABOUT UPTON UPON SEVERN: Upton upon Severn used to be a port, as well as being the only river crossing for many miles. For centuries before modern transport, it was alive with river craft carrying goods from an to the rich east bank, and Upton historic prosperity can be seen in its delightful old buildings, including pleasant places to eat and drink. Upton is a town with liveliness out of all proportion to its size. Its attractive shops, its delightful inns and a variety of events each year.Such as the Jazz, Folk, Blues and Water festivals draw crowds in the thousands. We are a Hotel and Inn with seventeen refurbished beamed en-suites, a coffee lounge with a lovely fire place and bar area with a open fire place. We also have to hire a beautifully beamed function room. Your stay here can also be enjoyed in our Riverside restaurant experiencing our exciting new menu. We can cater for any dietary needs, and we offer a room service if requested. The Star Inn has recently been taken over by a new partnership, Rob and Amy. We want the best so only aim high, we are very bubbly outgoing individuals waiting to meet new people. We aim to make our Inn and Hotel the best in town. We have available free wi-fi and sky television. Our function room is available to hire for Weddings, Christenings, Birthday parties, Corporate events, Christmas parties. ... more less
- Reservation Options:
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