We chose this hotel due to the fact that it was the reception venue for a wedding that we were attending. The hotel website made this place sound as though its a lot more special than an usual Best Western, so we thought the higher cost would be worth it. Booking and paying the deposit over the phone went well, but I did have to chase the receipt with details of what we had booked.
Check in went smoothly but the haul up the very dated, and narrow stair wells, was a task and a half. Did not feel safe with a heavy case and would not recommend for anyone not fully able. Good job my husband was strong enough! The room was clean and had all amenities but it was dated and small. We went out for the evening so did not eat in the restaurant. We tried to settle at about 11.30pm as we had a long day the following day but other guests were running in and out of rooms along the corridors banging their doors shut. It got so bad I had to bang on the neighbouring wall at 1pm to get them to stop and we had to shut our window to block out noise from the entertainment in one of the venue rooms.
Breakfast was good, both mornings,once they replenished the hot options and found some yoghurt. The girl serving was patient and helpful.
The reception was held in the loft room and the organization was a bit of a shambles. We did not know that there was a wedding planner as no one took control! Every one was in and out did not know when they could seat or where to place gifts. There was no announcement for the food or to the sequence of tables. The food ran out leaving at least 30 guests waiting in the queue more than 45 min waiting for them to cook more. There were no spoons to take a serving of diced fruit and when I mentioned it to the 2 young girls they shrugged not knowing what to do? I think many of the staff are young school leavers with no training, on basic wages, so they did nothing to resolve any issues.These are to name but a few of the management problems. Also we would not recommend this place for the disabled as they have to walk a hill inclined, uneven, path all round the building through to the back door to enter. On crutches that took some time.
Check out was quick other than they worried me by saying that there had been 2 failed attempts, on my unused new card, and if I did not put the correct pin in it would be blocked, so I paid cash. A check with my bank later confirmed that no attempts had been made so their CC facility was faulty.
If you are physically fit, a horse lover, want to use the stables and swimming pool at a country retreat, though dated, then this could be for you.
I agree with Cris if we had not of had a discount it would of been very annoying. We would not book here again.
- Official Description (provided by the hotel):
- The Bolholt Country Park Hotel, Bury, set in 50 acres of lakes and natural beauty on the edge of Manchester and situated within easy reach via excellent transport links allowing guests to explore the beauty of the Irwell valley, sample the delights that the newly regenerated Bury centre has to offer or the Trafford Centre. An excellent leisure facility is available to all our guests benefiting from two indoor heated pools and a state of the art gymnasium. We also free parking and upon entry you will greeted in a warm and friendly manner. Why not sample our delicious and mouth-watering menu whilst you enjoy our hospitality. We look forward to your stay and hope you enjoy your time with us at the Bolholt Country Park Hotel. ... more less
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- Also Known As:
- Best Western Bury
- Bury Best Western
- Best Western Manchester Bury Bolholt Country Park Hotel Greater Manchester