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“A disappointing hotel”

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Village Hotel Manchester Bury
Ranked #4 of 7 Hotels in Bury
Reviewed 10 May 2014 via mobile

I was quite please to be staying at a Village hotel as I remember when they burst on to the scene some 25 years ago.

It was disappointing. This hotel has a Starbucks cafe in the lobby! Clearly the profit from the hotel is not enough.

The property relies on there leisure club.

The rooms do not appear to have been decorated for quite some years. The bathrooms are basic and quite industrial (no luxury here).

The rooms are tired, worn and unloved!

Unless you use the leisure club - steer clear.

  • Stayed: April 2014
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1  Thank Kenfarey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 12 May 2014

Thank you for taking the time to comment on your recent stay.

I am sorry that it that we did not live up to your expectations on this occasion. If you would like to discuss any element of your stay further please do not hesitate to get in touch on 0161 762 6063.

Kind regards

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1,706 - 1,712 of 2,057 reviews

Reviewed 9 May 2014

Very scruffy room. Outside very scruffy. Would have rather stayed in a premier inn. Kept awake until 01:40 AM with the noise of banging doors. When I mentioned this at check out the staff were not interested. Asked for coffee at breakfast and arrived 30 minutes later after asking again twice.

Very Poor Service!!!

Poor Value for Money!!!

  • Stayed: May 2014
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1  Thank garyturnbull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 12 May 2014

Thank you for taking the time to review your experience.

I am sorry that it appears you did not enjoy your time at the hotel. If you would like to discuss any element of your stay further please do not hesitate to get in touch on 0161 762 6063.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

We stayed at this hotel over the early May Bank Holiday Weekend for our daughter's wedding. Minot difficulties checking in due to the abysmal central reservations system, although we could not fault the reception staff at the hotel. Once we got into our room it was very clean; decor not to our taste but we could live with it. Most comfy bed we have ever had in a hotel. Meals in the Vinny and Vito Restaurant we enjoyed very much. The wedding was held in one of the hotel's banqueting suites which proved to be a perfect venue. Only disappointment was that for some tables the roast beef for the main course of the wedding breakfast was rather tough. Other than that we could not fault this hotel as a wedding venue. Breakfast the following morning was excellent and the staff bent over backwards to provide a high level of service.

  • Stayed: May 2014, travelled with family
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Thank Diane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 9 May 2014

Thank you for taking the time to comment on your recent experience at the hotel.

I am so pleased your daughter chose to spend such a special occasion with us and that besides from the slight mix up with the reservations, you seemed to enjoy most of the elements of your stay.

We look forward to welcoming you back to the hotel in the near future.

Kind regards

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Reviewed 7 May 2014

We visit here quite a lot as the food is fantastic, kids under 5 eat free and there is always sport on the tv. They also have cheap drinks when live football is showing, win win, happy days! The staff are also very friendly and make you very welcome.

  • Stayed: May 2014, travelled with family
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Thank SpencerOneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 9 May 2014

Thank you for taking the time to comment on your recent dining experience at the hotel.

I am so pleased you reguarly enjoy dining at the hotel. We look forward to welcoming you back to the hotel in the near future.

Kind regards

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Reviewed 5 May 2014

Stayed for one night and was slightly disappointed.

Firstly, I'd reserved a double room only to find on arrival that it was in fact two twin beds pushed together.
The room was clean but the heat climbed rapidly. The Windows wouldn't open more than an inch and made no difference to the heat what so ever. I understand about safety regulations but the windows weren't worth opening for any air.

A very early 5:30am wake up call, from what sounded like banging metal together, was not appreciated. Unsure of whether this was the bin men but slightly early on a bank holiday.

Breakfast was great; hot and plenty of choice.

On the whole, a fairly comfortable stay in a nice hotel with great facilities. Very pleasant staff. I would stay again providing i'd get what I'd paid for.

  • Stayed: May 2014, travelled as a couple
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Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 7 May 2014

Thank you for taking the time to comment on your recent experience at the hotel.

I am sorry that it appears you did not enjoy your stay at the hotel and. If you would like to discuss any element of your stay further please do not hesitate to get in touch on 0161 762 6063.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

we stayedd at the village in Bury on saturday last for a family celebration. The first room realy smelled of smoke so rung down to receptiotion and a very nice lady told us she woukd show us to another room, which she did, the room was really nice...BUT the bathroom was so dated and tired and was such a let down to the really comfy bed and facilities in the room!!!! i would say money needs spending on thebathrooms to bring them up to date and to make them modern and to get better housekeeping to keep them clean!!!!!!

  • Stayed: April 2014, travelled with friends
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Thank JACQUES007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 28 April 2014

Thank you for taking the time to comment on your recent stay at the hotel.

I have passed on your comments regarding the bedrooms to the relevant departments and we will definitely take your feedback on board.

I am pleased that it appears you enjoyed the rest of your stay.

Kind regards

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Reviewed 22 April 2014

We stayed at this hotel for 1 night on Easter Sunday. During the day, we went to their Family Easter Lunch, which featured a One Direction tribute band. This was a great family afternoon and our 7 year old had a great time! A 3-course lunch was included and although not the best meal I had ever had it was very tasty and the whole afternoon superb value for money.

Our room had a double bed and a double sofa bed. Because it was Easter, they had left a Chocolate Easter Bunny for our son and a lovely box of chocolates for me. The room was lovely and clean and the bed super comfortable. There was a good selection of teas and coffees in the room and hand wash and shower gel in the bathroom.

We ate in the pub in the evening and although it was busy the service and food was excellent. Also enjoyed a couple of Starbucks while we were there which is a nice little treat.

Breakfast on the Monday was great. Superb choice of cereals, fruit, breads and pastries plus large choice of hot food

The highlight of our stay was having the use of the swimming pool the following day. The facilities were excellent with a great pool and lovely changing rooms and hot showers for after.

All in all a great stay. It is not the most best hotel we have ever stayed in but value for money and service we could not fault it.

  • Stayed: April 2014, travelled with family
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Thank jbi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel G, Guest Relations Manager at Village Hotel Manchester Bury, responded to this reviewResponded 23 April 2014

Thank you for taking the time to write about your recent experience.

I am so pleased you chose to spend your Easter break with us, especially as it appears that both you and your son enjoyed our One Direction Family event alongside the other facilities available throughout your stay.

We look forward to welcoming you back to the hotel in the future.

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Manchester Bury

Address: Rochdale Road | Waterfold Business Park, Bury BL9 7BQ, England (Formerly De Vere Village Manchester Bury)
Region: United Kingdom > England > Greater Manchester > Bury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Bury
Price Range: £42 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Village Hotel Manchester Bury 3.5*
Number of rooms: 128
Official Description (provided by the hotel):
Village Hotel Manchester Bury is an ideal base for exploring the Pennines or for a relaxing family weekend. Shoppers will enjoy the Trafford Centre, and the famous Bury Market. You are also close to Manchester with its cosmopolitan array of attractions. Football enthusiasts could find it hard to miss a trip to Manchester United and Manchester City football grounds. Village Hotel Manchester Bury has 128 bright and modern bedrooms, a choice of stylish dining or a traditional pub, Starbucks Coffee Shop, a relaxing Spa, state-of-the-art Health and Fitness Club, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free parking and free wi-fi throughout the hotel. ... more   less 
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Also Known As:
Village Hotel Manchester Bury Greater Manchester

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