When we arrived we had to wait with our bags in the lobby for roughly 20 minutes before we could check in - we were cold and tired and just wanted to lie down. Pretty poor for a hotel.
During our stay our rooms were not attended to or serviced a single time (we stayed 3 nights). We did not have the 'do not disturb' sign up so expected them to be cleaned (it is a hotel, right?). Perhaps this is the norm, given we found what appeared to be public hair in the bed when we checked in. I can only imagine changing the sheets here is a rarity as is servicing the room. As a result we were also left with no tea or coffee for the duration of our stay - a shame as we were working long days and felt just like a cuppa upon returning each evening.
The stay was topped off by a complete lack of water during certain times within the stay. Unacceptable for the hotel and more closely matched with accommodation in a third world country.
On the plus side, the hotel offered to reimburse 2 night's stay, yet this was simply talk and to date we've never seen the money and are now pursuing this with Trading Standards.
The hotel's response when mentioning I would be documenting our experience on Tripadvisor - "hah, we couldn't care less". Pretty much sums up their entire attitude.
No doubt the hotel will be here shortly to deny my claims in their response.
Look elsewhere if you value cleanness, comfort and hygiene.
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- Also Known As:
- Travelodge Oldham Manchester Street Hotel Oldham
- 247Hotel Oldham, Greater Manchester