On a recent visit to this hotel, I was informed that the General Manager was absent and I asked to speak with the Duty Manager. Her name was Sarah. The bar staff appeared too frightened to disclose her surname which was very unprofessional in its own right. Sarah was extremely rude in the way that she spoke to me. Her manner was appalling from start to finish and in all of the years that I have been visiting this hotel, I have never witnessed such rudeness and lack of professionalism. This is a lovely local hotel and I am concerned that such staff members can ruin a friendly relationship which has existed for plus 20 years.
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- Also Known As:
- Deanwater Hotel Stockport, Greater Manchester