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“Rude, unhelpful Duty Manager.”
Review of Deanwater Hotel

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Deanwater Hotel
Ranked #11 of 15 Hotels in Stockport
Certificate of Excellence
Reviewed 21 March 2012

On a recent visit to this hotel, I was informed that the General Manager was absent and I asked to speak with the Duty Manager. Her name was Sarah. The bar staff appeared too frightened to disclose her surname which was very unprofessional in its own right. Sarah was extremely rude in the way that she spoke to me. Her manner was appalling from start to finish and in all of the years that I have been visiting this hotel, I have never witnessed such rudeness and lack of professionalism. This is a lovely local hotel and I am concerned that such staff members can ruin a friendly relationship which has existed for plus 20 years.

  • Stayed: March 2012, travelled on business
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4  Thank Ddi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (141)
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123 - 129 of 141 reviews

Reviewed 16 February 2012

tried to book a group here - spoke to them and said plenty of availabilty - double checked dates. Made appointment to call travelled hour and half to see them and they were fully booked - staff didn't seem bothered - they must have looked at wrong page. Terrible service

  • Stayed: February 2012, travelled on business
    • Service
Thank james b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2012

We spent a second New Year's Eve at the Deanwater with my sister and husband. This hotel is only six miles form home but the event is excellent and the offer of a double room with a bag breakfast for £50 per couple makes it easier than trying to get a taxi home. The rooms are very comfortable, modern and well equipped for a longer stay than we were bothered about. We asked for a ground floor room to provide easier access for my sister and this was reserved without problem.
The dinner dance was of equally high standard on both our experiences which is why we went back. Its never easy to provide a quality meal for 120 people at one sitting, but the chefs and waiting staff managed it very well and with a very pleasant and helpful service. The disco went on till 2.00 with a good selection of music for all tastes from Scottish tunes at midnight to sixties memorabilia and a bit of rave for the younger couples. All in all a good New Year's Eve experience.
We also used the hotel for lunches during the year and the meals and service are comparable with the many hotels and pubs that provide lunchtime fayre.

Room Tip: There are limited access facilities for disabled guests since the rooms are built over a sloping sit...
  • Stayed: January 2012, travelled as a couple
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Thank AdenGail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 December 2011

Impressive hotel from outside, easy to find, staff very helpful and courteous, we had Xmas lunch, superior food, each course served at well timed intervals, two bars, the tudor bar, one could order bar meals, we had strips of steak on a muffin, salad garnish with chips, which tasted beautiful. We had low floor double room which was warm and cosy, bath, shower, host tray, iron, ironing board, extra pillows and large Tv. Breakfast usual serve yourself cereals etc, cooked breakfast brought to the table. Altogether a very pleasant experience at a very reasonable price.

  • Stayed: December 2011, travelled as a couple
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Thank PeterMichael_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2011

we have stayed in this hotel on many occasions. the hotel is very cosy and has a certain english charm. also it is situated in the little town of wilmslow which is perfect if you want to have a quiet break but also take advantage of the numerous things that manchester has to offer (20 mins drive). the staff are very friendly and the rooms are clean and tidy. the food here is amazing and the menu has alot of variety.

  • Stayed: April 2011, travelled with family
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Thank marie m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2011

I attended a 60th birthday lunch with high hopes for what looks like a nice establishment on the surface. Despite being one of the first groups to arrive for lunch we waited around an hour for our first course and subsequently around 15-20mins for each subsequent visit from the waitress. The food was average, with a reasonable selection, however the waitress thought it was most amusing to tell is that the dessert that two of our party ordered wasn't fit to be served and instead provided us with a fruit cocktail that a 5 year old could have prepared.

  • Stayed: October 2011, travelled with family
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2  Thank cec0c932ce01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2011

Stayed here with some colleagues for work purposes and I was pleasantly surprised. It's not part of a chain and is family owned and it shows - the little things that make the difference, nothing is a bother and the staff are always willing to help and whilst some of the staff are young they are attentive, good and always willing to talk. It is definitely unique and that's good, it's an old building and I mean old 15 hundreds or something and then bits have been added on over the few hundred years or I guess with a relatively modern accommodation section. The setting are fantastic very peaceful and quiet. It's not got all the mod cons of some of the larger chains but as a venue for a do it looks great and seems to be busy with weddings etc and as a stop over can't fault it.. I would go back.

  • Stayed: August 2011, travelled on business
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2  Thank MStendec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Deanwater Hotel

Address: Wilmslow Road | Woodford, Stockport SK7 1RJ, England
Region: United Kingdom > England > Greater Manchester > Stockport
Amenities:
Room Service
Hotel Style:
Ranked #11 of 15 Hotels in Stockport
Price Range: £84 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Deanwater Hotel 3*
Number of rooms: 82
Reservation Options:
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Also Known As:
Deanwater Hotel Stockport, Greater Manchester

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