We came climbing for the first time with our 7 year old nephew. Training us up was Ash who was a... read more
We came climbing for the first time with our 7 year old nephew. Training us up was Ash who was a... read more
Really enjoyable, mixing the fun of climbing with learning ways to improve. Ash was a great... read more
Have been today for the first time with my partner. Our instructor Ash was absolutely fabulous. We had some laugh and also learn a lot. Definitely recommend this place and will go again.
Loved it!! We booked in for the full induction & really enjoyed it.
The instructor was friendly, helpful and informative.
We'll definitely be returning & looking forward to it already
The challenge of overcoming fear of letting go
Instructor was most helpful, explaining very clearly
Managed to motivate my grandson, which can be hard work
Thank you for the review
We are very happy that we managed to motivate your grandson and help him overcome his fear. This is very nice feedback to hear.
We will look forward to seeing you guys again in the future.
Best Regards,
Rob
I started a 4-session introductory course but realised in advance that I was unable to attend the last 2 sessions. I phoned up and spoke to one of the team who advised me to write an email to request that the sessions be swapped to a later date. I emailed as requested and never got a reply, so the sessions and my money were wasted. It would have been nice if someone could have at least got back to me to say yes or no. It makes no business sense to have such poor customer service and to not agree to the swap, as because of this I will not go back to Awesome Walls. This is a shame as the climbing facilities are good.
Hi Bex,
Thank you for your review and for bringing this to our attention.
Please accept my sincere apologies for the poor service that you have received. We try to respond and resolve all customer queries and requests in a timely manner.
We have a 48 hour cancellation policy for sessions booked in with us.
As the request to move your session was within this period, your request was forwarded to a manager to see if we could make an exception in your case.
Unfortunately it looks like a response wasn't given back to you. Please once again accept my apologies.
We would like to make this right with you. If you could please give us a call on 0161 494 9949 we will arrange a partial refund for the 2 sessions you missed, including the one within our regular cancellation period.
Best Regards,
Rob
Booked a taster session with friends to just try climbing out, we all absolutely loved it, so much that we are now inducted and looking forward to visiting regularly. As a group in our 50’s I wondered whether we were a little old to try this as a new sport but once I visited the site, saw the mix of people and abilities and met the fabulous team I knew I had nothing to fear. Both instructors that worked with us were amazing and very patient, and all staff we met were so welcoming. What a great find!
Thank you for the positive review.
We are very happy that you enjoyed your session at our center.
I have passed your feedback onto our staff and I hope that we get to see you guys again soon.
Best Regards,
Rob
We had an amazing birthday party for a 12 year old. She had been before with guides. Josh looked after the kids and built up their confidence. We started at small walls and progressed right up to the biggest. Some kids had never climbed before. The venue was fine with us taking cake and snacks for the kids to eat afterwards, which helped a lot as we had some fussy eaters. There was plenty of space upstairs for adults to watch. We thoroughly recommend this venue for parties. All of the staff are incredibly friendly and great with kids. Thank you!!
Thank you for such a nice review.
I have passed this feedback onto Josh and the other staff.
We are very happy that she had such a good time and that you liked our venue.
We will look forward to seeing you guys again in the future.
Best Regards,
Rob