Booked a table for 8. Sat down but not acknowledged again for 20 minutes not even for drinks, when we were acknowledged we had to ask for menus. Once ordered, we had an hour wait until the starters came out - now at this point you probably think they are full to the rafters and have a huge amount of takeaways on - well actually no....
When the starters arrived, basic manners would have been to have apologised for the long wait - not just put the food down and go straight back into the kitchen hiding from others.
Starter plates were then left for 15 minutes before being cleared.
After another 45 minutes we decided to ask where out food was - told 5 minutes.
When the food was given out I would say that the food quality wasn't that bad - average quality really.
One of the females kept asking about long delays and where drinks etc were but she was ignored each time. Finally after asking for the bill twice, a male member of the party asked and it appeared.
We were charged for two things we didn't actually receive which in fairness were removed and a small discount given.
Unfortunately the poor service means we will never return, however, if I can give them a tip - had you apologised at any point throughout the night about the wait then we wouldn't have minded and we would have understood as you would have treated us with basic manners. But just ignoring a problem is just down right rude!!
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