While attending a wedding fair at the hotel, we decided to get some lunch in the bar.
Although it was a Sunday lunchtime, the bar was by no means busy with diners, yet it took the waiter almost 20 minutes to serve us with 3 standard Americano coffees - he didn't have a single customer after us, so we have no idea why he took so long. He was extremely rude when taking our food orders and when we remained standing at the bar waiting to take our coffees to our table after ordering, he barked at us to "go and sit down and I'll bring them over, right."! 20 minutes later he did just that...
If we thought the 3 coffees took a while, we soon began to think that the 3 (cold) sandwiches we had ordered for our lunch would never arrive...
We had ordered chicken mayo, tuna mayo and ham salad sandwiches, all served with crisps and salad, and a portion of chips to share between us. 1 HOUR & 10 MINUTES later, we finally got them! Given that the only cooking involved was the 1 bowl of chips, we failed to understand what had caused the delay. We were not offered any apology for the delay either. We were all ravenous by this point, and in need of more drinks, but we were extremely disappointed with the offering.
Firstly, when served our meals we were not asked if we wanted more drinks, and had to shout the waitress back as she turned to leave to ask her to bring us some sparkling water. When we tucked into our respective sandwiches, each one was well below par. We had all opted for different types of bread (brown, white and granary) but all 3 were dry and curling at the edges. They had clearly been out a LONG time before getting to us. The fillings were adequate, but by no means outstanding. We all tried valiantly to finish given how hungry we were by this time, but sadly all left the vast majority of our bread as it was simply stale and inedible.
Given we only wanted 3 coffees and 3 cold sandwiches with a portion of chips, the hour+ wait, awful service and sub-standard quality of the food when it eventually reached us was completely unacceptable.
We did mention this all to the waitress when she cleared our still-full plates, but she simply said "oh right, I'll tell the manager" and that was the last we saw of anyone! Needless to say, we made a speedy exit and won't be rushing back for lunch in a hurry.
- Also Known As:
- Brooklands Hotel Barnsley, South Yorkshire