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“beatiful place,extorionate bar prices”

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Tankersley Manor Hotel - QHotels
Ranked #1 of 1 Hotels in Tankersley
Reviewed 14 June 2014

Attended a wedding here and what a beautiful place it is, lovely room for the actual wedding ceromomy and well presented one for the reception,food was very good ,but oh the bar prices, £9.50 for 1 vodka and tonic and 1 JD and coke,a pint of tetley bitter over £4 £15 for a bottle of wine and £1 for a splash of dilute blackcurrent and tap water! Why do they charge so much more just because they are a Hotel? Is it because they have a captive set of customers? It really is a special place for a wedding but surely their bar tarrif needs looking at, not all wedding guests can afford those prices, a small glass of coke (filled with ice) costs £2.25 not good for the drivers amongst the guests
It is the most expensive venue outside of London that I have been. Shame .

Stayed: June 2014
1  Thank shilo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 18 June 2014

Dear Guest

Thank you for your review where I was pleased to read that you enjoyed the wedding that you were attending at the hotel. We regularly review our pricing at the hotel and can confirm that our bar prices are in line with other 4* hotels in our area.

Kind regards

Hayleigh

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940 - 946 of 1,706 reviews

Reviewed 13 June 2014

Liz and Bev served us with a smile during the afternoon and nothing was a problem.

Bev went off menu and created a fabulous Salmon Salad, with green beans and egg etc drizzled with a light dressing; filling, healthy and very aesthetically pleasing.

I look forward to going back again at the earliest as a great pit stop.

  • Stayed: June 2014, travelled on business
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Thank Travel786110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 18 June 2014

Dear Guest

Thank you for your fantastic feedback for your recent business trip to Tankersley Manor.

It was fabulous to read that you received great service from both Bev and Liz and I will ensure that your comments are passed on.

Best wishes

Hayleigh

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Reviewed 7 June 2014

I'd driven past this hotel a few times en route to various places in South Yorkshire and always thought it looked a great place to stay; minutes from the motorway but unexpectedly peaceful and pretty.

Firstly, the good stuff: very reasonable price (less than £100 for double room with breakfast for two), great location, leisure facilities (swimming pool, sauna, steam room and spa), breakfast (decent selection and quality), very friendly staff (reception, waiting, spa), room was clean and tidy.

Then the stuff that needs improvement: the leisure facility showers are pretty unpleasant with black mold abundant in the showers. The bathroom in the room was sorely in need of updating and, again, black mold was an issue. The food in the restaurant: ok selection and quality but really rather over-priced for what it is. There were a couple of problems with service at the table but the waiting staff were keen to make amends.

  • Stayed: June 2014, travelled as a couple
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Thank TheHustlers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve L, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 24 January 2017

Dear TheHustlers

Thank you for your comments regarding your recent stay.

Please be assured that we do take your feedback seriously and we will take the appropriate action.

Many thanks,

Steven Lawson
General Manager

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Reviewed 2 June 2014

This is the 3rd time I have stayed here (the 2nd Spa Break I have taken) and each time it has been absolutely fantastic. All the staff were great, friendly and professional. The room was superb, spacious and comfortable. The food was lovely, so much choice at breakfast, dinner and lunch with excellent service. One particular member of staff (Mohammed) is definitely worth a mention, he was attentive without being overbearing and so pleasant to talk to. This is the second spa break I have taken here and I'm already planning my third. The spa facilities are second to none, so clean and well maintained. Spa staff were lovely and the treatments are brilliant. I've had the best weekend and constantly recommend this particular hotel to friends and family. Thanks for an amazing weekend.
Sarah (31 from Doncaster)

  • Stayed: May 2014
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3  Thank MrsB2308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 6 June 2014

Dear Guest

Thank you for your fantstic review following on from your Spa break with us - I was delighted that you enjoyed it and that you are already planning your next visit.

Warm regards

Hayleigh

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Reviewed 31 May 2014

Having just returned from a spa break (Friday-Saturday) I am already planning my next break!
The spa facilities are great. Treatments were wonderful and the staff were lovely. Very professional but friendly.
Our room was lovely too. We had a double room but as there were 3 of us on the break we asked for an extra bed which was provided at no additional cos. We also had a bottle of
complimentary pink fizz in our room on arrival!
Our evening meal was great and the £26 allocation we received as part of our package deal was plenty enough for our 3 course meal. Plenty of choice on the menu and the food was fantastic. Excellent service too, all staff were friendly and more than happy to explain any dish queries.
The breakfast buffet was gorgeous as was the lunch buffet.
The break cost £100 and was worth every penny as that included our main meal, breakfast and lunch. Plus 2 x 25 minute treatments or 1 x 50 minute treatment.
I would recommend it to anyone as there were people of all ages enjoying themselves. It would be great for a hen party or even a couples getaway. I will definitely be returning.
Jenny (31)

  • Stayed: May 2014
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2  Thank JenLove14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 2 June 2014

Dear Guest

What a fabulous review and thank you for all of your kind comments regarding your Spa break with us.

I will be sure to pass on all your comments to the team and I look forward to welcoming you back soon

Best wishes

Hayleigh

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Reviewed 30 May 2014

food is mediocre, bathrooms are dirty, staff are unpleasant, hotel is noisey, no way this is a 4 star hotel. here is my email if you want to contact me:- cutehoorism@gmail.com. This is a genuine review from a dissatisfied customer.

  • Stayed: May 2014, travelled on business
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1  Thank Cuteie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 5 June 2014

Dear Guest

I was sorry to read that you did not enjoy your stay with us, I have emailed you and look forward to hearing from you so that we can discuss the issues you encountered in more detail.

Kind regards

Hayleigh

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Reviewed 28 May 2014

I stayed here a few years ago and was a great experience. This time so different, only the front of house staff saved the review from being terrible. The good points first, spa staff and general spa area was clean and the staff very professional. Reception staff polite and efficient. Restaurant staff on the whole good. Last time I stayed there was a separate restaurant for the spa break deal, this time you can only eat from the bar menu. Both the lamb and beef meals were tiny portions, and pretty poor in quality. The next nights meal were a slight improvement but again nowhere near the standard of the restaurant food that used to be served. Now for the main problems, bank holiday Monday morning housekeepers banging around outside room 135 from early in the morning (their cupboard is over the corridor) leave to get breakfast at ten am and there are trays of discarded food outside nearby. That's not a problem as they will be collected at some point. When we went for spa at midday they were still there. At 5pm they were still there. On way done for dinner at 8pm THE TRAYS were still there. I informed reception who said they would get them collected. At 11.30pm we arrived back at our room to find them still there!!! Had to call the night porter to get them removed. Old food left on a hotel corridor for 13 hours is an absolute disgrace. Room 135, stains on the carpet, stains on bathroom ceiling, toilet flush not working correctly, toilet fan not working, bed was comfy though. Outside bins overflowing with cig butts and also all around the entrance area, glasses left on tables outside overnight from previous night wedding. Corridor on way to the bar toilets needs reprinting urgently as does the gents doors and toilets. The general conclusion is that the whole hotel is tired and needs a refurb or at least a bit of tlc. Such a shame. Mohammed at breakfast was a shining star and it's his standard that the hotel should pull itself back upto. Will I go back, no. Nearly forgot, cobwebs all over the beams in the food areas.

Room Tip: Don't pick room 135
  • Stayed: May 2014, travelled as a couple
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1  Thank Jon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this reviewResponded 29 May 2014

Dear Guest

Thank you for your feedback and many many apologies that you were disturbed in the morning by team members preparing for their day ahead. I have taken onboard your feedback and starting times will be reviewed for bank holiday periods so that they match those of Saturday and Sundays.

I have shared your comments with the team regarding the room service trays that were left in corridors and a new process has been implemented that should alleviate this issue moving forwards.

I have arranged for the cleaning of the carpet for room 135 and maintenance have reviewed the fan and toilet flush for this room.

Despite some aspects of your stay not meeting with your expectations I was delighted to read that Mohammed, the restaurant team and the spa team all offered good, polite and friendly service throughout your stay.

Best wishes

Hayleigh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tankersley Manor Hotel - QHotels

Address: Upper Tankersley, Tankersley S75 3DQ, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Tankersley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Tankersley
Price Range: £68 - £119 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tankersley Manor Hotel - QHotels 4*
Number of rooms: 100
Official Description (provided by the hotel):
Tankersley Manor is a fantastic four star hotel near Sheffield. Just off J36 of the M1, the hotel is close to the bustling city centre but also on the doorstep to some of the country's most picturesque scenery.The hotel is built round a former 17th century residence with many of the original features being retained including exposed wooden beams and Yorkshire stone windowsills. A modern edge has been created with the addition of a purpose built conference centre, magnificent Leisure Club and Spa and a contemporary bedroom wing. ... more   less 
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Also Known As:
Tankersley Manor Hotel - QHotels
Tankersley Hotel Manor

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