We attended wedding on the 17.5.14. Everything was going well until we noticed that the wedding cake that my mum made was damaged. There were fingerprints all over it and it was slightly squashed on the side. But the worst part was the bouquet on the top. It was made out of sugar and it was all deformed, clearly left somewhere hot, even though we were told the cake will be put straight into the fridge the day before. When we asked the member of staff (Kaye Speed) about what happened, her first reaction was ignorance and later she said that it doesn't look that bad and its not their fault. No apology even though she was the one responsible for the cake! My mum was absolutely distraught about what happened. She tried to speak to the same member of staff and was very upset about the way she was spoken to and subsequently she left. I spoke to few other members of staff since the wedding but seems like I'm being ignored this time again. Nobody is doing anything about it! I was just told that somebody will get back to me and that was over a month ago! Overall very disappointed, rude staff that is not doing their job properly and poor customer service. Definitively won't be recommending Tankersley Manor to any friends, family or future clients.
- Official Description (provided by the hotel):
- Tankersley Manor is a fantastic four star hotel near Sheffield. Just off J36 of the M1, the hotel is close to the bustling city centre but also on the doorstep to some of the country's most picturesque scenery.The hotel is built round a former 17th century residence with many of the original features being retained including exposed wooden beams and Yorkshire stone windowsills. A modern edge has been created with the addition of a purpose built conference centre, magnificent Leisure Club and Spa and a contemporary bedroom wing. ... more less
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- Also Known As:
- Tankersley Manor Hotel - QHotels
- Tankersley Hotel Manor