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“Overpriced and poor quality drinks”

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Tankersley Manor Hotel - QHotels
Ranked #1 of 1 Hotels in Tankersley
Sheffield, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Overpriced and poor quality drinks”
Reviewed 10 August 2014

Attended a wedding reception here on 9th August 2014. On arrival and going to the bar to buy drinks, I was asked if we were with the wedding party and then told they couldn't serve us at that bar and I would need to go to the small serving hatch in another room, which was ridiculous for the amount of guests. I was warned off buying the Tetleys bitter as it was 'well off' and undrinkable.

I bought 2 pints of lager (so that I didn't need to queue again soon) and a small bottle of water. Price £10.70 !! What a rip off for such poor quality drink and service.

Importantly, there is no price list displayed any where near that small bar, which as far as I know is in contravention to legal requirements.

Under The Consumer Protection from Unfair Trading Regulations 2008 there is now a general obligation on traders to give sufficient information to customers at the point of sale, so that they are not misled on prices.

There appears to be a price list in the larger bar, but this is well behind the bar. The area is dimly lit and of course, totally unreadable for average eyesight. Intentionally so, no doubt.

Suffice to say, I didn't buy another drink all evening, as I don't like being ripped off, especially when the quality of drink and service is so poor.

Room Tip: We didn't sleep at the hotel and my comments only refer to the service and drink prices, exacerb...
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  • Stayed August 2014, travelled with friends
    • Service
Helpful?
1 Thank Aubrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 11 August 2014
Dear Guest

Thank you for your review where I was sorry to learn of your dissatisfaction.

Having checked all of our bars I would like to confirm that our bar prices are displayed in all four hotel bars. I have also checked the kegs of Tetleys and can confirm that no issues have been noted although I will pass on your feedback to our supplier.

Best wishes

Hayleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
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Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
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English first
Mexborough, United Kingdom
Level 4 Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 August 2014 via mobile

Came here for a friends wedding, the venue was gorgeous, had a sit down meal then a Buffett at night both good and plenty to choose from.
Only one complaint drinks were a little pricey & the cola from the pumps were awful, resorted to buying glass bottles of cola.
Wedding do at night was fab nicely set out, wish we could of stayed night to see the hotel part.
Defiantly will be back for a longer stay.

Stayed August 2014, travelled with friends
Helpful?
Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 11 August 2014
Dear Guest

Thank you for your review where it was great to read that you enjoyed celebrating your friends wedding at Tankersley Manor Hotel.

I have passed on your comments to the team and we look forward to welcoming you back for a longer stay

Kind regards

Hayleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 August 2014 via mobile

This was my second stay here, and again it has been brilliant, nothing is too much trouble for the staff they are all so helpful and friendly would definitely recommend and hope to be back again. The spa is great the treatments included are lovely, the meals are very nice and I have come home feeling very relaxed.

Stayed August 2014, travelled with family
Helpful?
Thank leedsnjg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 11 August 2014
Dear Guest

Thank you for your 5 star review - we are delighted that you enjoyed your spa stay with us.

The team will be really pleased to read your comments and we look forward to having the opportunity to welcome you back to the hotel in the future.

Best wishes

Hayleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level 4 Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 August 2014 via mobile

Husband found this deal for an overnight break on my birthday and it was lovely. Pretty hotel and weather was good. Great spa break...fizz in the room, treatments, dinner and lunch. Friendly staff and great food....will be back.

Stayed August 2014, travelled with friends
Helpful?
1 Thank Karenpoynton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 11 August 2014
Dear Guest

Thank you for your review where it was fantastic to read that you enjoyed your spa break whilst celebrating your birthday.

We hope to see you again soon

Warm regards

Hayleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

Had a two night break and stayed in one of their two suites. The room was fabulous with the air conditioning but it did smell of cigarette smoke when we arrived and lingered for the two days.
The extractor fan in the bathroom did not work and despite us notifying them was not fixed during our stay. The spa treatments were great as also was the free pool and sauna.
The breakfast was superb as were the staff but we would have found the evening menu expensive had we not had a meal deal with the break although the food was excellent.
Overall the staff made our stay very enjoyable and would definitely stay again but only with an evening meal deal.

Room Tip: Get a meal deal and the two suites are the rooms to have.
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  • Stayed May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank GLENN N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 11 August 2014
Dear Guest

Thank you for your lovely review of your recent break with us - where I was pleased to read that you enjoyed yor stay with us.

I hope we get to welcome you back to the hotel soon

Best wishes

Hayleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barnsley, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 August 2014

this stay was booked by my children as a anniversary treat and what a treat it was!! we live local and have always wanted to visit the manor and we certainly not disappointed. The room was beautiful with a four poster bed and robes, drinks etc (it was made extra special with the flowers the kids had arranged to be there) All the staff were so friendly and pleasant and we were made to feel so welcome. We had a 3 course meal in the restaurant and it was to die for, the soup was out of this world and the fresh bread rolls and water jug etc was a lovely touch. My hubby is very fussy with his meat but he had Barnsley Chop and couldn't shut up about it lol. we certainly sent our compliments to the chefs.
Breakfast was amazing and everything lovely and fresh we just wish we could have stayed longer :)
Lovely feel to the place and we felt like we were a million miles away from everywhere
10 out of 10 to all the staff and keep up the good work
Already hinting to our children we have a anniversary every year lol and hope to be back for the next one

Room Tip: upgrade and go for the four poster room as lovely and cosy
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Nicky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 7 August 2014
Dear Guest

Firstly, many congratulations on your wedding anniversary and thank you for a fantastic review following your recent stay with us.

I was delighted to read that you enjoyed your stay and that the team looked after you so well.

We certainly look forward to welcoming you back on your next anniversary if not before (subtle hint to your children too!!!!)

Warm regards

Hayleigh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 5 Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 3 August 2014

I stayed during the Easter holidays with my husband & daughter Dinner, Bed & Breakfast in a spacious Q Star room. The customer service we received was outstanding, the evening meals & breakfasts cooked to perfection.

Room Tip: Q Star room upgrade, spacious room with sofa/sofa-bed, drinks package, fridge & upgraded toiletr...
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  • Stayed April 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Watsons2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hayleigh p, General Manager at Tankersley Manor Hotel - QHotels, responded to this review, 5 August 2014
Dear Guest

Thank you for your wonderful review and sharing your experience of your Easter break at Tankersley Manor Hotel.

I hope we have the pleasure of welcoming you back soon

Best Wishes

Hayleigh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tankersley Manor Hotel - QHotels

Property: Tankersley Manor Hotel - QHotels
Address: Upper Tankersley, Tankersley S75 3DQ, England
Region: United Kingdom > England > Yorkshire > South Yorkshire > Tankersley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Tankersley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Tankersley Manor Hotel - QHotels 4*
Number of rooms: 100
Official Description (provided by the hotel):
Tankersley Manor is a fantastic four star hotel near Sheffield. Just off J36 of the M1, the hotel is close to the bustling city centre but also on the doorstep to some of the country's most picturesque scenery.The hotel is built round a former 17th century residence with many of the original features being retained including exposed wooden beams and Yorkshire stone windowsills. A modern edge has been created with the addition of a purpose built conference centre, magnificent Leisure Club and Spa and a contemporary bedroom wing. ... more   less 
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Also Known As:
Tankersley Manor Hotel - QHotels
Tankersley Hotel Manor

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