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The Great House At Sonning
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Reviews (705)
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668 - 673 of 705 reviews
Reviewed 22 July 2011

Great location,attentitive staff. We had a private dinning room for 10 of us overlooking the river. Food and wine 1st class.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank PhilCottrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2011

Decent enough hotel in a lovely village. The rooms are pretty standard (if not in the main building, get one in the new out house and NOT in the old one) and offer good value for money. Great area for some after dinner walks. Full english breakfast ok but not special, did not take the plunge to have dinner there.

Stayed: August 2010, travelled on business
Thank Traveller-935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2011

Booked a family meal, arrived at the restaurant at 8.00pm but our order was taken 45 minutes later after I had to go and find a member of staff to take it from then on the service got slower and slower finally finishing at 11.15pm when we had enough and asked for the bill. We refused to pay for the service charge but that was included in the set price we asked to have it removed but they said NO. Went back two days later to speak to the manager in charge got the owner and because we complain about the service he told us not to come back here again in a very abrupt manner.
So all in all if you are looking for good food but slow service this is the place to go

Stayed: June 2011, travelled with family
6  Thank kdgms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2011

Did not stay, but ate here for Sunday Lunch. Very good value with set prices for 2 or 3 courses. After a very long wait for the starter (Just about to enquire, when the staff spotted we were waiting and the food soon arrived). The subsequent gaps betwen courses was perfect. Although not a sunny day, we were able to sit outside to enjoy coffee on the terrace with the Thames at the bottom of the lawn.

  • Stayed: May 2011, travelled with family
    • Cleanliness
1  Thank LJS60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2011

Having read the previous reviews there's obviously no point discussing any issues directly with the manager. ( Is there one?)
I was a guest at the wedding on Easter Sunday and agree with the last reviewer that the doors should have been closed to lessen the impact of the disco noise. We went to bed about 1am when we thought it would be quiet. Room 10 was pleasant, with a four poster bed and view of the river through the trees. Unfortunately it was above the restaurant area and until 2am furniture was dragged across the floor with loud chatting and doors banging, with seemingly little regard to 'sleeping' guests.
The wedding buffet meal was delicious, nicely presented and served and the bar staff were also friendly and helpful. That made the following morning's experience such a disappointment.
We arrived for breakfast at 9.15am and waited over an hour for the Full Engish to arrive. When it finally did, most was inedible and obviously not freshly cooked. Apparently the chef was new and several guests had all come to breakfast at the same time! The receptionist was left to deal with complaints and deducted the cost of breakfast with no quibble or bad feeling.
When the bride and groom and the bride's parents arrived, they weren't greeted with Good Morning, Congratulations' or anything to make the occasion special. Instead, it was a curt 'Room number? Er, bridal suite?
A special occasion depends on the participants being made to feel special, whether it's a wedding, an anniversary dinner or even an impromptu meal in this lovely setting. If customer service is less than expected and management input so indifferent that guests feel let down, serious and intensive staff training would seem imperative and immediate. Waiting staff should not have to appear overwhelmed and cross, they should have the support and encouragement of their managers. And consideration for guests in keeping unavoidable noise to a minimum would enhancer a stay here.
A managerial response would be appreciated, however not anticipated.

  • Stayed: April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank NewForester92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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