My girlfriend and I received a one year anniversary present from my parents; it was a romantic getaway groupon package for this hotel and seemed like a good way to celebrate our anniversary at the time. We arrived at the hotel early and there was a sign not to enter the hotel before 2pm, so we decided to go for a walk around the area even though it was absolutely freezing and raining. When we arrived back at the hotel at 2pm we were greeted by the woman who I believe is the owner. Even from the first second of meeting us she did not seem to like us, I don’t know whether it is because she doesn’t really like young people or because we used the voucher, maybe even because I am foreign to the area. Either way she did not make us feel welcome at all, it felt like she kept just looking at us funny and giving us weird faces. It was our first time using groupon and we did not fully know the procedure. We gave the hotel all the groupon information a month before arriving and asked them if they needed anything else on arrival and they said only the hotel confirmation and nothing else. However on arrival we were then told that we do in fact need a print out of the groupon voucher because apparently they cannot redeem their money without the voucher. I tried to explain that we were not told and that I have asked before arriving if we needed it but there was no talking to this woman, she simply did not listen nor care and definitely did not try to be helpful in any way. I then politely asked her if it is possible to use a computer to try and access the voucher, to which she firmly stated I am not allowed to use her hotel computer; which I found very insulting and just shocking from the person who is supposed to care for the customers. My girlfriend and I then had no choice but to call groupon and explain the situation to them but without a computer there was nothing we could do to resolve the problem. I then came back in and asked the lady how much would she want for a night, which yet again she kind of smirked at me and then said that her cheapest room was another £80! She clearly didn’t care at all for us nor our situation. We had no choice but to spend the night in another hotel, which obviously was very disappointing. Later next week I talked to groupon and found out that the Royal Bridlington have in fact redeemed the money the same night we were meant to stay there even though we did not receive the service that we paid for!!! I was absolutely furious! How could they receive the money I paid without providing the service? I tried calling the hotel again however I was being treated very rudely, it was as if I was talking to a robot. They suggested that Instead of letting me use their computer for a minute, I should’ve gone all the way back home (at least a 90 minute drive) print the voucher and then come back, absolutely ridiculous! Just unbelievable! Both owners simply did not listen to anything I had to say and even hung up the phone in my face! I have never been treated like this, and no owners should ever treat their customers this way!! This hotel is not worthy of any visitors! Save your money and time and stay away.
- Official Description (provided by the hotel):
- 4 Star Guest Accommodation, 18 en-suite bedrooms, located in the beautiful South Beach area. All rooms have tea and coffee making facilities, colour TV, DVD players, CD radio alarm clock, hairdryer, Wifi and most have a sea view. Spacious dining area on the ground floor, with a large dance floor and fully licensed bar, enclosed garden and private parking. Friendly staff and great food. All bedrooms are non-smoking. ... more less
- Reservation Options:
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- Also Known As:
- The Royal Bridlington Hotel Bridlington
- Royal Hotel Bridlington