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“DISGUSTING MANAGEMENT! STAY AWAY!!”

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The Royal Bridlington
Ranked #87 of 117 Bridlington B&B and Inns
Reviewed 3 February 2012

My girlfriend and I received a one year anniversary present from my parents; it was a romantic getaway groupon package for this hotel and seemed like a good way to celebrate our anniversary at the time. We arrived at the hotel early and there was a sign not to enter the hotel before 2pm, so we decided to go for a walk around the area even though it was absolutely freezing and raining. When we arrived back at the hotel at 2pm we were greeted by the woman who I believe is the owner. Even from the first second of meeting us she did not seem to like us, I don’t know whether it is because she doesn’t really like young people or because we used the voucher, maybe even because I am foreign to the area. Either way she did not make us feel welcome at all, it felt like she kept just looking at us funny and giving us weird faces. It was our first time using groupon and we did not fully know the procedure. We gave the hotel all the groupon information a month before arriving and asked them if they needed anything else on arrival and they said only the hotel confirmation and nothing else. However on arrival we were then told that we do in fact need a print out of the groupon voucher because apparently they cannot redeem their money without the voucher. I tried to explain that we were not told and that I have asked before arriving if we needed it but there was no talking to this woman, she simply did not listen nor care and definitely did not try to be helpful in any way. I then politely asked her if it is possible to use a computer to try and access the voucher, to which she firmly stated I am not allowed to use her hotel computer; which I found very insulting and just shocking from the person who is supposed to care for the customers. My girlfriend and I then had no choice but to call groupon and explain the situation to them but without a computer there was nothing we could do to resolve the problem. I then came back in and asked the lady how much would she want for a night, which yet again she kind of smirked at me and then said that her cheapest room was another £80! She clearly didn’t care at all for us nor our situation. We had no choice but to spend the night in another hotel, which obviously was very disappointing. Later next week I talked to groupon and found out that the Royal Bridlington have in fact redeemed the money the same night we were meant to stay there even though we did not receive the service that we paid for!!! I was absolutely furious! How could they receive the money I paid without providing the service? I tried calling the hotel again however I was being treated very rudely, it was as if I was talking to a robot. They suggested that Instead of letting me use their computer for a minute, I should’ve gone all the way back home (at least a 90 minute drive) print the voucher and then come back, absolutely ridiculous! Just unbelievable! Both owners simply did not listen to anything I had to say and even hung up the phone in my face! I have never been treated like this, and no owners should ever treat their customers this way!! This hotel is not worthy of any visitors! Save your money and time and stay away.

  • Stayed: December 2011, travelled as a couple
    • Service
10  Thank acekydd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 5 February 2012

Thank you for your comments.

We understand that this gentleman is disappointed with having purchased the Groupon voucher, and being caught out by the terms and conditions of use of that voucher. We feel that perhaps the issue is not with ourselves but with how the Groupon system operates, that said we would like to explain how we feel this situation was managed.

We do ask guests not to arrive before 2pm and this is clearly stated on the voucher. This couple arrived at check in early afternoon, completed the registration form and when asked for the voucher, could not produce it. It is clearly printed on the voucher that this needs to presented to reception on arrival.

We suggested that he emailed it to us before the end of his stay. (this has occurred on three other occasion and it has been resolved within a few minutes this way) He asked to use our computer in our back office. We declined for obvious reasons. We offered directions to internet access within the town in order to assist him further.

The couple went and sat in the car for the next few minutes and tried to get the voucher emailed to us, we assume. After quite a time they returned and asked how much it would it would be for a double room for the night. When we replied, he simply turned round and walked out of the door without saying a word. The gentleman was only from Beverley just 22 miles away or a short 30 minute drive. They would have been plenty of time to return home and collect the voucher and return. At no time was any one rude or abrupt with this guest, but there did appear to be a language barrier and things had to be explained several times.

Under the terms and conditions of the Groupon voucher, no shows and cancellations within 7 days are chargeable– again this information is readily available. In this situation, we had a room allocated to this couple complete with flowers, strawberries and champagne on ice and no chance of reselling it as he did not communicate what he was going to do. The room remained unlet all evening and many booking had been declined.

Several weeks later the same gentleman tried to rebook using the same Goupon voucher. Luckily our systems detected this and his booking was declined. The gentleman was less than happy and several telephone conversations followed including one from his ‘professor’ father. As these conversations were going no where the gentleman was informed that he should contact Groupon Customer services. Groupon too explained the terms and conditions again and refused to accept the reuse of this voucher.

The Royal Bridlington did not let this gentleman down – as explained at the outset, the issue was his following of the terms and conditions of the voucher. At the end of the day – you don’t expect to turn up to a high street store and say you have a voucher and expect them to accept thin air when you have left it at home!

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160 - 166 of 195 reviews

Reviewed 22 January 2012

I stayed here withmy daughter for 1 night through a Groupon offer with bottle of champers & strawberries included.
We were allocated to one of the ground floor twin rooms with it's own entrance which suited us well as it was lovely & quiet.
Friendly reception on arrival, room clean and everything included e.g hairdryer and an extra room heater.
Breakfast was excellent in fact I can't fault anything.
Excellent location, 5 min walk to The Spa and another 5 mins to town.
Would recommend Bonifacios italian restaurant.
Plenty of taxis for the return journey.
Thanks for nice stay.

  • Stayed: January 2012
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1  Thank JaneHDerbyshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 6 February 2012

Thank you for your comments. We are pleased that you enjoyed your stay and look forward to welcoming you back in the near future.

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Reviewed 1 December 2011

My husband and I stayed for one night at this hotel and having read some of the negative reviews of The Royal, we find it hard to believe we were staying in the same hotel.

The owners were pleasant and helpful, the hotel was spotlessly clean and the breakfast was excellent. We could not find a single negative about the place and would stay again without hesitation.

We would suggest you disregard the negative reviews on Tripadvisor and see for yourself. We think you'll be pleasantly surprised.

  • Stayed: November 2011, travelled as a couple
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3  Thank thechappies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 3 December 2011

Thank you for your review. We are pleased you enjoyed your stay. We look forward to welcoming you back to The Royal Bridlington in the near future.

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Reviewed 19 October 2011

went with my mum and sister for one night on a groupon deal ,i dont think our faces fit from the minute we ring the bell ,we felt like they didnt know we were booked in ,think we were maybe to friendly an they didnt like that .bedrooms were very clean and the beds were nice ,plenty for breakfast .just seen mossgroves review about sense of humour thats what we said that fiona and tim didnt have one ,like i said think we were too friendly for them but yorkshire people are.

  • Stayed: October 2011, travelled with friends
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4  Thank loftus-sharp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 29 October 2011

Thank you for your review.

The package you purchased was a marketing drive consisting of a bottle of Champagne, Strawberries and flowers & a voucher for 20% off your next stay. It was aimed at couples for a Romantic night away rather than a mother and 2 daughters for a cheap stay. This would probably be why you had the opinion that your faces did not fit.

You arrived at our front door and rang the bell, when we opened the door you just stood there and laughed at us then asked to come in, hence the need to ask you your name as we had quite a number of guests arriving that day.

We are really not sure how anyone can judge someone on a two minute check in and decide whether or not they have a sense of humour. The other review you referred to was actually saying we do have a great sense of humour and this couple have actually just booked for their third stay all being around a week in length for Dinner, Bed & Breakfast and so know us much better than someone who has met us for just 2 minutes. By the way, if you had taken time to read the guest information folder provided within your rooms, then you would already have known we are both ‘Yorkshire’ people with professional management backgrounds.

Finally, as we said the package was a marketing drive and therefore didn’t even come close to covering the costs involved and was therefore magnificent value in our opinion.

We look forward to welcoming you back for a longer stay.

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Reviewed 7 October 2011

This was our second visit to the Royal Hotel and once again it was a resounding success. The owners had made a point of noting our requirements from the last visit and ensured that they were met this time without having to remind them. The standards of cleanliness, comfort, and quality of the food remained excellent and without exception the owners and staff were friendly and efficient and, again, made our stay one to remember.

  • Stayed: October 2011, travelled with friends
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Thank CheshireHoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 29 October 2011

Thank you very much for your review. We look forward to welcoming you back in the near future.

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Reviewed 1 October 2011

Just had an extremely pleasant long weekend at the Royal. Very comfortable and clean room, exellent food and friendly staff. Dinner is served promptly at 6pm which suited us as we had evening functions starting at 7:30 pm. This was our second visit and we have booked again for next year. I cannot understand some of the earlier negative reviews: I found Tim and Fiona very pleasant and attentive - maybe some people have a problem with a sense of humour......

The hotel is located 2 minutes from the seafront promenade and ten minutes from the Spa Centre. Car Parking outside the hotel, or on-street nearby is not a problem.

Room Tip: If you particularly want a large room, pay a little extra and book a family room. Room 11 on the to...
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  • Stayed: September 2011, travelled as a couple
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Thank Mossgrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 29 October 2011

Thank you very much for your review. We look forward to welcoming you back in September 2012 or before.

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Reviewed 26 July 2011

two gripes advertised lounge not available to guests(door said private & locked)bar area only open if you had evening meal or if it was man again door locked!

  • Stayed: July 2011, travelled as a couple
    • Value
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Thank catinboots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maxine10, Owner at The Royal Bridlington, responded to this reviewResponded 27 July 2011

Thank you for your review.

The bar is always available for our guests regardless of whether you have dined with us or not, you just simply need to ask for a drink. It is pointless keeping all the lights on and the music playing if no one is in there.

The lounge at the front of the building is our one private area. The guest lounge area is situated at the rear of the property.

We look forward to welcoming you back to The Royal Bridlington.

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Additional Information about The Royal Bridlington

Address: 1 Shaftesbury Road, Bridlington YO15 3NP, England
Region: United Kingdom > England > Yorkshire > East Riding of Yorkshire > Bridlington
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #87 of 117 B&Bs / Inns in Bridlington
Price Range: £92 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Bridlington 4*
Number of rooms: 18
Official Description (provided by the hotel):
4 Star Guest Accommodation, 18 en-suite bedrooms, located in the beautiful South Beach area. All rooms have tea and coffee making facilities, colour TV, DVD players, CD radio alarm clock, hairdryer, Wifi and most have a sea view. Spacious dining area on the ground floor, with a large dance floor and fully licensed bar, enclosed garden and private parking. Friendly staff and great food. All bedrooms are non-smoking. ... more   less 
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Also Known As:
The Royal Bridlington Hotel Bridlington
Royal Hotel Bridlington

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