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“Average stay”

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Mercure Haydock Hotel
Ranked #1 of 3 Hotels in Haydock
Certificate of Excellence
alexxmo
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Average stay”
Reviewed 7 May 2012

This hotel is ok for the price but really nothing to write home about.
The room was clean but pretty unmodern and the tv didnt work well.
The staff i dealt with were all nice and polite.
Generally an ok hotel for what you pay but really nothing special.

  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
Thank alexxmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 10 May 2012
Dear Reviewer

Thank you for your response to your recent stay and I was very pleased to read that you found the hotel clean and the team nice and polite. I apologise if you did not find everything to your total satisfaction and trust that one of the team dealt appropriately with any issues you had with the TV. You may be interested to hear that we have various types of rooms including some more modern deluxe rooms which may better suit your requirements and some refurbishment is currently being planned for the future.
Many thanks for your feedback.

Best Regards
Kim Burrows
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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712 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
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  • English first
  • Indonesian first
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  • Portuguese first
  • Swedish first
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English first
Olney, United Kingdom
Level Contributor
184 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 7 May 2012

Stayed here for one night for an expo event taking place within the hotel. The staff were friendly enough. The room clean and the food average. Quick and easy to find just off the M6.
Good standard hotel for a Business Event.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Midnightblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 10 May 2012
Dear Reviewer

Thank you for taking the time to post your review of your recent stay at Thistle Haydock. I was pleased to read that you found the team pleasant and overall had a good stay and suitable for your business needs.

Best regards
Kim Burrows
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longridge, United Kingdom
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 29 April 2012

We were a little surprised to find the main restaurant was closed on Sundays but ordered some bar food, which very nice. The young girl serving today 29/04/2012 was very polite and helpful. For example we dropped a spoon and she came rushing over from the bar to give us another. Just a little touch but one that will make us return.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank timmble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 3 May 2012
Dear Reviewer

Thank you for taking the time to give us your feedback from your recent stay at Thistle Haydock. I was very pleased to read that you found the team helpful and polite and will ensure your positive feedback is passed on to the relevant team members. I am sorry you were disappointed to find the main restaurant closed, this is unfortunately due to lack of demand on a Sunday; we do however offer the restaurant and lounge menus in the conservatory Bistro and Lounge bar.
We look forward to welcoming you back to Thistle Haydock.

Best regards
Kim Burrows
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourport-on-Severn, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 April 2012

Could not get Hotel in Liverpool City for a one night stay due to a major event. Stayed for one night in the Thistle Hotel Haydock and could not fault it. The staff were so friendly and helpful even though there was two weddings going on.Had an eveneing meal in the restaurant which was excellent with Lauren and Tom giving exceptional service.Would recommend this hotel with no broblems and would return without hesitation.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Foxy1648
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 27 April 2012
Dear Reviewer

Thank you so much for taking the time to review Thistle Haydock following on from your recent stay. I am delighted to hear that you enjoyed your visit and had a great meal and service in the restaurant. I will ensure your positive feedback is shared with the team and in particular Lauren and Tom. I do hope we will have the pleasure of welcoming you back to Thistle Haydock.

Best Regards
Kim Burrows
General manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swinton, United Kingdom
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 6 February 2012

We booked 2 rooms as we were attending wedding at the hotel & despite my not remembering to request cot until. last minute everything was as we hoped. Since my partner was only an evening guest he ordered a room service snack & then was surprised when waiter tried to bring in another tray! After good breakfast & really welcoming staff in dining room, bars previous evening & excellent staff at wedding recetion we checked out. I noticed food & drink on bill but frosty receptionist made me feel like cheapskate so pres.umed it was all my partner's. Once home we realised that I had paid for another quest's drink & food item!. In future however long it takes check your bill even if you get the icy stares I got, apart from that we all would return.

  • Stayed November 2011, travelled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Marie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 9 February 2012
Dear Marie
Thank you for your review from your stay in November. I was pleased to read that overall you had a great stay and enjoyed the wedding you attended at the hotel. I was however sorry to see that you feel there have been some incorrect charges that were not dealt with at the time of your departure and therefore if you would like to contact me directly I will most certainly investigate this for you. I will ensure your comments are shared with the team and that in the main you found the staff excellent.

Best Regards
Kim Burrows
General Manager
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Bury
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 January 2012

WOW what an amazing day we had - from start to finsh we cannot thank everyone enough for such a wonderful experience. Special thanks to Kath the wedding co-ordinator, MC Lee, the DJ (Ian) and the management and backroom staff. The hotel suite we stayed in was AMAZING and the customer service from ALL members of staff was beyond expectation and we felt so welcomed and special by everyone on our special day. The Wedding breakfast was delicious and plentiful even the touches on the dessert for the bride and groom was a special touch. All our guests could not fault anything and we had quite a few staying at the hotel and had nothing but positive comments about the rooms and the staff. We spent our special day in the marquee which i would reccommend to anyone as it just adds that extra special touch to your day and WOW factor for all your guests. The day went so well and to plan and everything ran seamlessly and smoothly, we could not have asked for anything more.

My wife and I would not hesitate to recommend this hotel to you and your family and friends for you to share your wedding day as we know that they will go that extra mile to make you, your family and friends have an enjoyable and memorable day

We hope that you find this review helpful - J & J

Room Tip: book the suite its amazing
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  • Stayed January 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank J and J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 2 February 2012
Dear Jason & Julie

Thank you very much for taking the time to give us your review and for the lovely email you sent Kath which has been shared with the team. It is very rewarding and motivating for the team to receive such high praise and they were all very pleased to hear that you had such a fantastic and special wedding day. I am very proud that the team contributed to your wonderful day. We wish you much happiness together and thank you for choosing Thistle Haydock

Best wishes
Kim Burrows
General Manager
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Coventry, United Kingdom
Level Contributor
3 reviews
Reviewed 24 January 2012

stayed here with my wife and grand daughters.what a great time rooms great and clean swimming pool lovely and clean.the staff could not do enough for my grand kids. food great and bar was great for a drink i would stay here at any time my grand kids are begging to stay again in the big house as they called it thanks all staff for a great stay

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank izzyfreya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistlehotels, General Manager at Mercure Haydock Hotel, responded to this review, 28 January 2012
Dear Reviewer

I was delighted to read that you had such a good stay with us at Thistle Haydock with your grandchildren. I will ensure your positive comments are shared with the team and thank you for taking the time to give us your feedback. I do hope we will have the pleasure of welcoming you back in the future to ‘the big house’!

Best Regards

Kim Burrows
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Haydock Hotel

Property: Mercure Haydock Hotel
Address: Penny Lane, Haydock WA11 9SG, England
Region: United Kingdom > England > Merseyside > Haydock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Haydock
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Haydock Hotel 4*
Number of rooms: 135
Official Description (provided by the hotel):
Mercure Hotel, part of Mercure Brand operated by Accor Hotels, is perfectly placed for exploring Merseyside and the north-west - or enjoying a day at the races. Located exactly halfway between Liverpool and Manchester, the hotel is just a mile from the famous Haydock Park racecourse. Local attractions include stately homes, the region's industrial heritage, and Britain's biggest designer outlet. ... more   less 
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Also Known As:
Thistle Haydock Hotel Haydock
Thistle Hotel Haydock
Haydock Thistle Hotel
Mercure Haydock Hotel

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