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“Staff Makes the Difference”

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Holiday Inn Haydock M6, Jct 23
Kuala Lumpur, Malaysia
Level 5 Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Staff Makes the Difference”
Reviewed 12 May 2014 via mobile

My first impression when I first arrived at the hotel is: it's in the middle of nowhere! No shops or restaurants within walking distance and we don't see any taxis line at the hotel. However what makes our stay really pleasant is the staff here, they are friendly, polite and helpful. The ground scenery surrounding the hotel is beautiful with lots of greens. For transportation, we could easily book a taxi with the hotel front desk and it doesn't cost us extra to travel as compared to using a metered taxi. However we did encounter a slight problem getting a taxi back to the hotel from Liverpool. Some taxi drivers might not want to drive all the way to Haydock due to traffic and distance.

Food served in the hotel restaurant is good too which makes it okay for us even though there are no other restaurants outside the hotel. The fire alarm went off on the first night of our stay but there are very clear directions of all fire exits around the hotel and the matter was also quickly resolved without causing any trouble for the guests. The room is spacious and clean, but there is no safe in the room, and the bathroom also shows signs of ageing though it really doesn't bother us much. There is a pool table and slot machine by the bar to keep us entertained in the hotel.

All in all our stay is really pleasant and satisfactory, the only setback is the location which is really not the hotel's problem as we came here to visit Anfield but we could not get any room in Liverpool so the next nearest option is to stay here. However if your business is around this area then I would strongly recommend this hotel.

Stayed May 2014, travelled as a couple
Helpful?
Thank MichMooi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 13 May 2014
Dear euMich
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay at the Holiday Inn Haydock.
It's good to read that you found the team friendly, polite and helpful and that the fire alarm did not cause you any trouble. Thank you for strongly recommending our hotel - please be assured that I will share all your feedback with the team, and we hope to welcome you back in the future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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754 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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Lancashire
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 May 2014

We booked in here as we had two events to attend in Liverpool and Manchester so we wanted to save ourselves travelling time. We chose this hotel over the Warrington one due to it having a pool. We only booked during the week but managed to secure a room. Check in was easy, room very clean and spacious, staff friendly and helpful and pool nice too.There was a wedding on in the afternoon and evening and when we arrived back later in the day although reception and bar area were buzzing we couldn't hear a thing from our room and slept really well. Didn't eat here so unable to make any comments on the food. We would definitely stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wandering2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 13 May 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
It's good to read that you had a great stay with us and that you will definitely stay with us again - we look forward to welcoming you back.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2014

Stayed here several times now, the booking in was faultless and all of the staff without fail we're friendly and helpful especially in the restaurant as I cannot sit anywhere near air conditioning units. The room was of good size the bed was comfortable, excellent shower but bathroom a bit small but adequate, nice soft white towels of good size. Had DBB rate so had evening meal, mixed and matched from the a la carte menu at a small supplement, very good touch. Breakfast was excellent, had good choice of hot and cold items. If you are visiting Haydock or travelling on M6 I have no hesitation in recommending this hotel. Only negative wi fi is expensive but understand that this will be free shortly under a revamp of facilities. Excellent stay, very good value and very friendly and helpful staff. Did not use the spa so have not commented on this. Well Done - excellent !!!!!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 13 May 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
It's good to read that you've stayed with us several times before and that you enjoyed this stay too. I will share your great feedback with the team, and we hope to welcome you back again in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 May 2014

What can I say just returned from another lovely stay at holiday inn haydock the staff cannot do enough for you booked in for dbb worth every penny pay 2.50 extra for your meal get the steak lovely breakfast also faultless their were three of us staying our daughter didn't get up for breakfast we asked if we could take her something back with us not a problem left on hot plate with cover on till we were ready to take it away staff are so nice carnt do enough for you so polite

Room Tip: Pay £2.50 extra if you have paid for dbb worth every penny best wedges I've had
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 13 May 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay at the Holiday Inn Haydock.
I was pleased to read that you enjoyed another good stay with us and that the team were polite and accomodating. I will share your feedback with the team and we hope to welcome you back again in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cleveland
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 May 2014

Stayed for one night, we had an evening meal and breakfast the following morning. The food was really nice and a good choice, the room was very spacious and clean. Had a good night sleep and found all staff very friendly and helpfull. I would say our only criticism would be the water pressure was not good so made the shower a bit of a let down. All in all would stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pepe3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 7 May 2014
Dear pepe3
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
It's good to read that you had a great nights stay with us - I will share all your feedback with the team for their information and action, and we hope to welcome you back in the near future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Banbury, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2014

We us this hotel as a corporate hotel and the stay is always made welcome by clean warm rooms, good staff at reception and great staff in the resturant at night and in the morning who are always very helpfull and will to make your time there enjoyable.

Room Tip: Enjoy the stay and use the facilities on offer
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottsafety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 7 May 2014
Dear scottsafety
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
It's great to read that this was another good stay with us - I will share your feedback with the team and we hope to welcome you back again soon.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston-upon-Hull, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2014

we stayed here as part of a National Holiday weekend package, staff were really friendly and helpful, room was clean and tidy, plenty of tea and coffee in the room.
The evening meal was excellent, a nice salad bar of cold meats, cheese's and fresh salad if you facied that as a starter, also fresh hot soup, The main course had a good choice form beef or veg lasagne, spaghitti and meat balls, steak pie, BBQ chicken, plain chicken,and plenty of fresh hot vegetables, also a good selection of cold sweets, this was all done buffet style, and although we saw a few people with their plates stacked high, there was still plenty left...
After evening meal we went for a swim and used the juccuzi and sauna which was just what was needed to relax after a days shopping round Chester..
After a good nights sleep, despite a wedding reception going on below our room, the noise was minimal..
Breakfast was hot and tasty and also well presented, was also impressed with the chef and his team popping out to refill the hot food on a regular basis.
have stayed here four times now, and never been dissapointed . would highly recommend it to anyone....... well done to all the staff .........

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haydock2014, Guest Relations Manager at Holiday Inn Haydock M6, Jct 23, responded to this review, 6 May 2014
Thank you for taking the time to post your comments onto the TripAdvisor website following your recent stay here at the Holiday Inn Haydock.
It's good to read you had a great stay and enjoyed the food and leisure facilities.
I will share your feedback with the team and we will look forward to welcoming you back for your fifth visit in the future.
Regards
Ruth Brownbill
Hotel Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Haydock M6, Jct 23

Property: Holiday Inn Haydock M6, Jct 23
Address: Lodge Lane | Haydock, Newton-Le-Willows WA12 0JG, England
Phone Number:
Region: United Kingdom > England > Merseyside > Newton-Le-Willows
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Newton-Le-Willows
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Haydock M6, Jct 23 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Haydock Hotel is superbly located just off Junction 23 of the M6 next to Haydock Park Racecourse and serves as a gateway to the entire North West Region. In close proximity to Manchester and Liverpool via the A580 that links the two cities. Also within a 15 mile reach of the hotel are the towns of St Helens, Warrington, Wigan, Leigh and Bolton.The hotel offers Standard, Executive and Accessible Rooms all offering High Speed Internet Access and all are Air Conditioned.The Holiday Inn Haydock combines an excellent range of facilities for both Business and Leisure travellers including Kids Stay & Eat Free* The hotel has full Leisure and Fitness facilities, Restaurants and Bar serving food and drinks throughout the day, 24 hour room service. The hotel also caters for Conference and Banqueting events for up to 180 people making it an ideal location for Weddings, Seminars and Training courses. Parking (including a total of 4 accessible parking bays) is free for all guests using the hotels facilities The hotel makes the ideal base for visiting local attractions including Haydock Racecourse, Liverpool , Trafford Centre, Manchester United Football Club, Manchester City Football Club, Liverpool Football Club, Everton Football Club, Wigan FC and Aintree Racecourse. ... more   less 
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Also Known As:
Holiday Inn Haydock m6, Jct 23 Hotel Newton Le Willows
Newton Le Willows Holiday Inn
Holiday Inn Newton Le Willows
Holiday Inn Haydock M6, Jct 23 Newton-Le-Willows, Merseyside

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