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“My favourite restaurant.”
Review of The Willow Grill - CLOSED

The Willow Grill
Price range: US$14 - US$73
Cuisines: American, Italian
More restaurant details
Restaurant details
Good for: Romantic
Dining options: After-hours, Private Dining, Reservations
Description: American-Italian restaurant serving freshly cooked food thats locally sourced.
Warrington, United Kingdom
Level 3 Contributor
18 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“My favourite restaurant.”
Reviewed 13 November 2013 via mobile

Great food, service & atmosphere. Because everything cooked fresh to order you may have to wait a little longer but is well worth the wait. The chef will adapt dish to your taste adding more chilli or leaving it out altogether so it is to your taste. Nothing pre packed or pre prepared here. Has become my regular eating place & can't wait to go again!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

78 reviews from our community

Visitor rating
    58
    8
    2
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
greater manchester
1 review
“Waste of good money”
Reviewed 12 November 2013

I found this place very over priced, there is not enough staff. We waited over an hour for our main course to come the burgers were very dry and tasteless. We were told that the wifi wasn't working so we couldn't pay on card. But we all know that you only need a phone line to pay on card so it was very dissapointing. What happens if you don't take any cash with you and their is no money left in the machine at the garage!!!!!!

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank unknown255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOLLYOWL, Owner at The Willow Grill, responded to this review, 14 November 2013
Hello Diner,
Its a shame you were not happy with your experience here its and you didn't tell a member of staff that you weren't happy with your food if you had told us we could have sorted this out for you.
i don't know when you dined here so i can't comment regarding the staffing levels.
Regarding the card machine im afraid a wii fi is required here as are machine as is portable and we are surrounded by sandstone walls which cause even more signal problems.
If customers tell us there grievances when in the restaurant we can try and rectify them but if were not told then we can't !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level 3 Contributor
19 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 15 helpful votes
“waited ages .. food cold”
Reviewed 11 November 2013

Went on recommendation of friends so was expecting good food and service.The place itself was cosy and I must say the Staff were very polite and seemed eager to please but it took ages from when we ordered starters ( expensive and nothing to wirite home about ) to when they were served and took even longer ( at least 45m to 1 hour ) to get mains. When it arrived the food was cold ( the pass is right opposite the front door ) should have complained then but the Staff were having enough trouble sorting out some idiot. The food is not fantastic value,Ok but not spectacular and side orders of Chips were drowned in saly and were not edible. Not a great experience considering the reviews so far logged. Perhaps this was a glitch but this is no compensation for out party. No one rated it at all.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AnonnyMouse6789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton-le-Willows, England, United Kingdom
1 review
“Excellent”
Reviewed 4 November 2013

First time here, girlfriend and I both had the fabulous pumpkin, chilli and lime soup for starters, then we both had the T-bone steak, done slightly differently, gorgeous. Very good service.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level 2 Contributor
8 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“Fabulous food & service”
Reviewed 1 November 2013 via mobile

Had a fabulous meal with great service. I can guarantee you won't taste a better American burger in the north west!!!

  • Visited November 2013
    • Value
    • Service
    • Food
Helpful?
Thank Bettyboy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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