Great location for business trip, easy access from Motorway, large, clean comfortable rooms, very friendly receptionist, good gym/pool with helpful staff, unfortunately our overall experience was let down by Restaurant "service" and disappointing quality of the food.
Poor waitressing, very slow at even delivering drinks. Long wait for food despite restaurant being less than 1/2 full. Duck breast was raw (not just rare!), Goan fish curry was hardly cooked and inedible (another diner sent hers back).
Unable to attract staff attention to remedy any of this- staff well practiced in the art of avoiding customer eye contact and ignoring speech. When finally waitress asked how the meal had been we explained- She told the cook who stepped out of kitchen and glowered in our direction, but did nothing. We didn't dare risk waiting another hour for an equally awful pudding!
Breakfast was a little better, but service again poor.
When receptionist asked at check-out how things had been, she did not have any thing to say when again we were politely honest about the restaurant's shortcomings.
I have no idea if there was a manager on duty, but staff clearly don't escalate issues as they happen.
I'd recommend as place to sleep, but strongly advise eating elsewhere.
- Official Description (provided by the hotel):
- Village Hotel Liverpool is situated just 400 yards from the main junction of the M57and M62 motorways and is a great base for exploring the busy centres of Liverpool and Warrington. Located near to Whiston and Lime Street Stations it is ideal for quick access to Liverpool City Centre and Liverpool John Lennon Airport is just 8 miles away. Village Hotel Liverpool has 63 bright and modern bedrooms, a choice of stylish dining or a traditional pub, a cafe, state-of-the-art Health and Fitness Club, Squash Court, Swimming Pool, Meeting and Conference Centre, Live Party Nights, Wedding Licence, free wi-fi throughout the hotel and free parking. ... more less
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- Also Known As:
- De Vere Village Hotel, Liverpool Hotel Whiston
- Village Hotel Leisure Liverpool
- Village Hotel Whiston
- Village Hotel Liverpool Whiston, Merseyside