I have previously stayed at this hotel and was looking forward to this stay as it was Maundy Thursday and was looking forward o getting home for Christmas. I had pre-booked a room (prepaid) and was offered an upgrade to the executive level which included access to the lounge (for a fee). The lady at reception was very helpful. She also mentioned they were working on the side of the building where I was staying but the noise would cease within 20 minutes.
I was allocated room 504, and did not hear any noise. The aroma on the floor and the room was very pleasant. It was much smaller than the room I had previously and did not have the upgraded amenities even though I had paid for an upgraded room. But I was only staying one night so although disappointed - not a deal breaker (but did think to myself will not be paying for the upgrade next time).
The room had a double bed that took up most of the space with little room for my luggage. There was an arm chair and small table. Tea and coffee making ability - and UHT milks - love that touch in London. There was also a room safe in the cupboard. Clean and functional and was glad that they had not allocated me a room overlooking the foyer (see previous review).
The room looked out over a town and the view was quite pretty, but then I looked at the window - mouldy and dirty is the only way to describe the disgusting sight in the windows. Do not know the last time they had cleaned in between the windows but it was a wild growing petri dish! As it was only one night trusted the sealing on the windows worked well as the last thing I wanted was an asthma attack.
The bathroom was clean and had the usual soap, shampoo, conditioner and bath gel. It was a combined bath/shower. The cupboard contained two gowns and sets of slippers (I did not use them but nice to know they are there, especially if you are staying for a few hours between flights).
As part of the upgrade fee - internet was included and this worked fine during my stay.
I also went to the lounge - lovely, hot tea. I went back down for the happy hour and enjoyed a nice glass of red wine and lamb kofta snack. The lounge was very full and one Australian couple objected to me sitting in the spare seat at their table - a very nice Canadian lady offered to share her table (and the chairs were more comfortable lounge chairs). The issue of the Australian couple (and I am an Aussie) was not the fault of the hotel - just an unpleasant experience. I had a book to read so it is not as if they were going to have to talk to me. They ensured no one else sat in that spare seat as well. I ended up have a great conversation with the Canadian lady.
The convenience factor if you arrive or leave out of Terminal 4 cannot be beaten since it is a quick 5 minute undercover walk to the terminal. I can walk to the terminal, check-in with my luggage and return to the room. Check-out is always smooth as you can do the expedited check-out and they leave the bill under your door the morning you are leaving.
I will stay at this hotel again, but will probably not pay for the upgrade again.
The hotel really should check the cleanliness of the windows in Room 504, and advise you to avoid Room 504 until they clean away the dirt and mould.
- Official Description (provided by the hotel):
- The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more less
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- Also Known As:
- Hilton London Heathrow Airport Hotel Hounslow
- Hilton Hotel Hounslow
- Hilton Hounslow
- Hounslow Hilton