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“Great for Airport Location”

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Hilton London Heathrow Airport
Ranked #6 of 23 Hotels in Hounslow
Certificate of Excellence
GreenLeadersGold level
Fort Worth, United States
1 review
“Great for Airport Location”
5 of 5 bubbles Reviewed 28 May 2014

Hotel and a fitness program (bit of a walk) wrapped up in one! Terminal 4 location is good here, although Terminals 3 & 5 require some navigation. Hotel quality is very good for airport hotel. I am a repeat guest and will continue when my arrangements pass through LHW

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gerhard W S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 29 May 2014
Thank you for taking the time to write a Trip Adviser review which we use as a great feedback tool from our guests. Allowing us to be constantly improving upon our services and product that we offer to our guests.

I am pleased to see that you will be considering us in your future stays at Heathrow Airport.

With regards to your comments about travelling to the terminals, we do offer a Hoppa bus from outside the hotel to and from Heathrow Terminal 5 at a small fee. Also being linked onto Terminal 4 via a short walk accross a covered walk way gives access to a complimentary train that will take tyou over to Terminals 1,3 & 5

I do hope to welcome you back to the hotel in the future, and if we can be of any assisance to you either now or in the future please do not hesitate to conatct the hotel directly. Until then Kind Regards
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3,621 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Skaneateles, New York
Level Contributor
148 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We stayed here for one night following a long transatlantic travel day/night before going on a cruise. The hotel was convenient to the terminal and was easy to get to. It was literally just a short walk from the baggage pick up. We were upgraded and given executive privileges including free tapas and drinks as well as a full breakfast in the morning. The room was well appointed, clean, modern and very QUIET! I HIGHLY recommend this hotel for business or pleasure travel.

Room Tip: Higher floors, away from the elevator are quiet. Ask for an upgrade….worst they can say is no.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler120483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria G, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 29 May 2014
Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by completing a Trip Adviser Review which we use to rectify any shortfalls highlighted to us, together with our guest comment cards and online survey

Thank you for your positve comments which we are delighted to see and should there be anything further you wish to share I'd be happy to hear from you so we can look to amend or implement.

We look forward to welcoming you back soon so we can hopefully fully exceed your expectations next time around and again. In the meantime, if I can assist with this or with any other aspect of a booking with us, I will be happy to help and remain for now with kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sugar Land, Texas
Level Contributor
166 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 bubbles Reviewed 27 May 2014

The hotel is conveniently located at T4. Facilities are about average for an airport hotel. My non-smoking room smelled a bit smoky - presumably recently converted. My problem with this place is simply price ... and ethics. I booked on line at a good rate, but when I checked in (late at night), they could not find the booking record. They called the booking agent, and went on hold for an hour, at which point it turned out they had called the wrong number. They offered to call the right number, but told me they only had one room left (at well over twice the price). I accepted the room at a higher rate, because by that time I couldn't find anywhere else to stay. My experience was not unique - during my time at the front desk, they reduced 2 American girls to tears trying to charge more than expected. On check out, they tried to charge for 4 items from the minibar, which were all fictitious. The whole check-in/check-out process seemed designed to separate business travelers from their employers' money.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SigthorO, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 30 May 2014
Dear David R,
Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by commenting on TripAdvisor. We use the comments together with those on other social media channels to rectify any shortfalls highlighted to us.
I am sorry to hear you did not enjoy your stay and that you found that the check in process was inefficient. I would like to investigate further into you feedback, if I could please ask you to contact me on Sigthor.oskarsson@hilton.com
Thank you once more for you constructive feedback.
Sigthor Oskarsson,
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

I stayed at this hotel for one night in order to be at the airport in plenty of time for my flight the next day. The hotel has made the best of its space with internal rooms having a window on to the main reception and eating area - this worked surprisingly well. It is also an easy ride from any terminal in Heathrow using the Heathrow express.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BruceWayneIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SigthorO, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 28 May 2014
Dear BruceWayneIT,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by commenting on TripAdvisor. We use the comments together with those on other social media channels to rectify any shortfalls highlighted to us.
I am glad to read that you enjoyed your stay.
Should I be able to assist any further you can reach me on sigthor.oskarsson@hilton.com

kind regards,

Sigthor Oskarsson
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromley, Kent
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

We stayed at this hotel for one night in order to be at the airport in plenty of time for our flight the next day. The hotel has made the best of its space with internal rooms having a window on to the main reception and eating area - this worked surprisingly well. We were in one of the newly refurbished executive rooms - they are not big, but are well laid out and have everything you need. The walk-in shower in the bathroom was very good (rain shower & standard shower). The bed was very comfortable and the hotel was amazingly quiet. In the evening we ate in the Zen Oriental restaurant in the hotel - not cheap, but the food was excellent and the service was impeccable. Breakfast in the morning was very good with omelettes made to order and friendly and attentive staff.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SigthorO, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 27 May 2014
Dear Ali83,

Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by commenting on TripAdvisor. We use the comments together with those on other social media channels to rectify any shortfalls highlighted to us.
It makes me very pleased that you enjoyed you stay and your comments on our new rooms are especially warm to hear.
Thank you once more for your valuable feedback and I hope that we will get another oppertunity to welcome you back to our hotel. I remain for now and should I be able to assist any further you can reach me on sigthor.oskarsson@hilton.com kind regards,
Sigthor Oskarsson Reception Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CHICAGO, United States
1 review
4 of 5 bubbles Reviewed 25 May 2014

Good value in the London area. Great location to meet and greet for business. Located in terminal 4 it is an easy ride from any terminal in Heathrow using the Heathrow express. Very nicely laid out lobby and restaurant/bar facilities. The staff is most attentive and willing to assist in any way possible.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Walter M L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SigthorO, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 27 May 2014
Dear Walter,
Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by commenting on TripAdvisor.
I am extremly glad to hear you enjoyed your stay and you can be assured we have shared your response with our team members.
Thank you once more for your valuable feedback and I hope that we will get another oppertunity to welcome you back to our hotel. I remain for now and should I be able to assist any further you can reach me on sigthor.oskarsson@hilton.com kind regards,
Sigthor Oskarsson Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, Channel Islands
Level Contributor
159 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

I had a meeting at this hotel the next day so it was the ideal place to meet those leaving on a flight the next day. Nice bright hotel, and the rooms have recently been modernised and a lovely spacious executive lounge. Well done Hilton!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tycariadus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SigthorO, Front Office Manager at Hilton London Heathrow Airport, responded to this review, 25 May 2014
Dear Tycariadus,
Thank you for taking time to share your thoughts and experiences of your recent stay at the Hilton London Heathrow Airport by commenting on TripAdvisor. We use the comments together with those on other social media channels to rectify any shortfalls highlighted to us.
I am very pleased that you enjoyed your stay, it also great to hear you were happy with the newly refurbished rooms and the executive lounge.
Thank you once more for your valuable feedback and I hope that we will get another oppertunity to welcome you back to our hotel. I remain for now and should I be able to assist any further you can reach me on sigthor.oskarsson@hilton.com kind regards,
Sigthor Oskarsson Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Heathrow Airport

Property: Hilton London Heathrow Airport
Address: Terminal 4, Heathrow Airport, Hounslow TW6 3AF, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hounslow
#4 Luxury Hotel in Hounslow
#6 Business Hotel in Hounslow
#6 Family Hotel in Hounslow
#7 Romantic Hotel in Hounslow
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Heathrow Airport 4*
Number of rooms: 395
Official Description (provided by the hotel):
The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more   less 
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Also Known As:
Hilton London Heathrow Airport Hotel Hounslow
Hilton Hotel Hounslow
Hilton Hounslow
Hounslow Hilton

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