On the flight home from London, a Hilton spokesperson was on the in-flight entertainment talking about the hotel chain's commitment to hospitality and customer service. Upon my return, I had to contact Hilton about a certain matter. The personalized and thoughtful responses made by both the corporate headquarters and hotel to my inquiry absolutely blew me away. It's astounding and incredibly refreshing to find a company that not only talks the talk of putting customers first, but walks the walk.
The level of care and customer service I received far exceeded my highest expectations and I can safely say that Hilton has won themselves a loyal customer. They managed to take something that could have been an extreme negative against them and completely turned it around. I would highly recommend this establishment, which is run by professionals at the top of their industry.
Just one word of caution, if you are arriving at Heathrow very late, make sure you either get dropped off at Terminal 4, which connects directly to the hotel, or Terminal 5, which has a hotel shuttle connection. If you go to the Central Bus Station or Terminals 1-3, you will be stuck for the night because the train connecting the various terminals stops running at some point and doesn't start again until ~5am. There is no way to walk to the other terminals and you will probably wind up sleeping at the airport.
- Official Description (provided by the hotel):
- The only Heathrow Airport hotel with direct access to Terminal 4 via a covered walkway. For connections to and from Terminal 5 the hotel recommends guests use the Hotel Hoppa service for a small charge. Guests can also take the Heathrow Connect free tain service to all of the terminals at Heathrow. The Hilton London Heathrow Airport hotel is 20 minutes by train from central London. Dine in style at a choice of 3 restaurants, relax in the swimming pool or work out in the 24hr Gym offering Fitness by Precor. Business Centre services and an Executive Lounge. Free wifi is available in all public areas of the hotel and this makes the Hilton London Heathrow ideal for business guests. Meetings for up to 350 people can be held. Hotel Rooms: 398. Hotel Chain: Hilton Hotels. ... more less
- Reservation Options:
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- Also Known As:
- Hilton London Heathrow Airport Hotel Hounslow
- Hilton Hotel Hounslow
- Hilton Hounslow
- Hounslow Hilton