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All reviews covered walkway chinese restaurant the executive lounge minute walk long walk next morning free train an early flight london heathrow airport one night stay car park between flights an overnight stay good nights sleep hoppa bus oscars concierge
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Reviewed 22 June 2018

All staff were professional and very caring towards our needs. Very convenient for Terminal 4 via a covered walkway and the staff will assist with luggage in their "buggy" through to the terminal. The room was very well appointed and the room service experience was the best we have ever experienced in terms of speed and freshness of food. Excellent buffet at breakfast with a wide choice of food.

Stayed: December 2017
1  Thank buzbies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurgen S, General Manager at Hilton London Heathrow Airport, responded to this reviewResponded 25 June 2018

Dear "buzbies"

Thank you for rating us highly and sharing your excellent feedback. We are thrilled to learn how much you enjoyed your time with us.

We hope to welcome you back again soon!

Kind regards
Jurgen

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Reviewed 22 June 2018

One night stay en route to Oxford and easy to get to with the undercover walkway from T4.
Efficient check in, although being offered an opportunity to pay 120 Pounds for an upgrade to an Executive room at 7pm is a bit steep. The room is unlikely to have been used that night and I would have agreed to a lower amount.
The hotel is understaffed and I gave up trying to contact guest services from the room phone due to lengthy delays
Other than this, smart modern rooms and great beds

Room Tip: Good for a quick rest after arriving eat Heathrow late evening
  • Stayed: June 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank mirrorneurone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurgen S, General Manager at Hilton London Heathrow Airport, responded to this reviewResponded 22 June 2018

Dear "mirrorneurone"

Thank you for your review, i am sorry that we did not deliver on our usual high standard. Your feedback is important to us and will be shared with the relevant managers to review further.

We hope you may consider a future stay in order for us to exceed your expectations next time round.

Kind regards
Jurgen

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Reviewed 21 June 2018

My wife and I stayed at the Hilton London Heathrow Hotel last week. We were traveling for only a little more than one day through London and as we had a flight that left Terminal 5 at 9:05 AM, this hotel was convenient to get to the terminal. We have stayed here before and have found the service to be very good in all respects and the rooms very clean and comfortable. There is an on-site restaurant and bar and a buffet breakfast is available. As the hotel is located close to Terminal 4 and has a covered walkway almost the entire way to the hotel it is easily accessible and travel to Terminals 1,2,3 and 5 is free using the subway (Tube) system.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank DaiQin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurgen S, General Manager at Hilton London Heathrow Airport, responded to this reviewResponded 22 June 2018

Dear "DaiQin"

It was our pleasure to welcome you back to our hotel once more, it is pleasing to learn you found the service still to be excellent.

We hope that when in the area next you will visit us again.

Best regards
Jurgen

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Reviewed 21 June 2018

We stayed here for one night ahead of an early morning flight from Terminal 4. The hotel feels very new and is swish modern chic. The rooms are moodily lit but very comfortable and quiet. No airport noise at all. There is a covered walkway into T4 which takes 10 minutes pulling your luggage along. The hotel will take you there on a golf buggy if you don’t fancy the walk. We ate in one of the three restaurants which was acceptable if nothing special. The prices are London hotel prices (expensive for a northerner!). There is a pool if you have time for a swim. We would certainly stay here again if using T4.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank SimonALeicester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurgen S, General Manager at Hilton London Heathrow Airport, responded to this reviewResponded 22 June 2018

Dear "SimonALeicester"

Thank you for choosing the Hilton London Heathrow, we are delighted you had a great experience and enjoyed all aspects.

We hope you had a safe trip and look forward to a return visit.

Kind regards
Jurgen

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Reviewed 20 June 2018 via mobile

Very impressed with the executive lounge here. Particularly Ben and his colleague Mara. They were friendly, attentive and professional. Both assets to the Hilton brand wherever their careers may take them. The range of food and beverages was excellent - far superior in every way to the steadily deteriorating Gatwick Hilton executive lounge. Other staff were all very helpful, especially the concierge who carried my case to the car. Would recommend!

Stayed: June 2018, travelled on business
1  Thank PrincessPrimrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurgen S, General Manager at Hilton London Heathrow Airport, responded to this reviewResponded 22 June 2018

Dear "PrincessPrimrose"

Thank you for the lovely review, I will be sure to share your special mention to Ben and Mara!

Thank you also for the recommendation, we hope to see you again soon.

Kind regards
Jurgen

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