Very misleading, make sure you get what they promised!!!, not genuine, crafty and cheap two individuals, standards are appalling in customer facing...!!!
Well I had a proper look before booking a family room for a week, and we were shown a fairly good condition room. it was satisfactory and requested to reserve the particular room and made a deposit.
At the time of check in,I was asked to pay the balance. made the payment, handed the key to us. Opened the door and we found it was a relatively smaller room and it was not as the larger room as we have been previously agreed by them, for the same amount.!!!! was furious, when Inquired at the reception, one of the crafty men said they thought I was to two adults..!!! when I have specifically made it clear at the time of booking number of guest, still they were expecting us to accept it and to look as if its our misunderstanding.
Guests please make sure what you book online is what you get .
If I am to mention the breakfast, well no variety if you are xpecting to spend more than a day, then most likely you wouldn't like the same kind of food for breakfast every single day during your stay.
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- Also Known As:
- Civic Guest House Hotel Hounslow
- Civic Hotel London