The driver missed the entrance and as a result had to drive in circles for quite some time due to all the one way streets surrounding the hotel. Looking at the outside construction, I dreaded walking in but was completely blown away by the fresh modern look greeting our group.
As check in the team leader specified that he would like to pay rooms cash on check-out to which the check-in staff dismissed his request and stated that they have a credit card number recorded in the system. Needless to say - the request was never granted or shall I say completely IGNORED.
The most distinct fact I noticed is that every single staff member - from the door of the hotel right through to room service were all extremely young enthusiastic people but totally overwhelmed when faced with any challenge. Understandably a lack of career experience is a challenge in itself, however I feel that due to the doors which have only opened 3 weeks ago for this hotel is a much deeper challenge to get comfortable and familiar with a proper structure and system in place. I have no doubt that with time all the teething problems will be sorted out in the near future once everyone has settled into their roles. Its unreasonable to criticism such a new hotel at such early stage and therefore I will not hesitate to return in hope to see an improvement in service skills.
The rooms are very efficiently structured and simply beautiful!!!!
Staff overall give the impression that they really TRY EXTREMELY HARD to please their hotel guests.
Some hick-ups which I like to share with the trip advisor readers, should not be taken as criticism but rather as an "amber alert">
The cuisine tends to lean its taste towards spicy food lovers or Indian food.
Kitchen faces challenges with some items in stock or being delivered by suppliers.
One in-house maintenance staff member is either a very enthusiastic over-time worker at midnight or simply doesn't understand the basic concept of reasonable working hours.
Only a blatant media threat after my second call to the duty manager appeared to have made an impact on that staff member to put his hammer and nail down after midnight.
Room for improvement !
Wishing the hotel to succeed and sincerely to prosper in the near future!!!!!!!!!!
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
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