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Best Western Plus Park Grand London Heathrow
Ranked #7 of 22 Hotels in Hounslow
Certificate of Excellence
Reviewed 12 July 2012

Stayed one night for work reasons, upon arrival found hotel still being completed. Minimal parking, which costs £10 per night.
The room and bathroom are nice, but the public areas are cold, uncomfortable and unpleasant. None of the staff had a particularly good grasp of English, and getting a drink took eternity.

Wouldn't return!

  • Stayed: July 2012, travelled on business
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Thank YorkyRedLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (868)
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834 - 840 of 868 reviews

Reviewed 11 July 2012

The driver missed the entrance and as a result had to drive in circles for quite some time due to all the one way streets surrounding the hotel. Looking at the outside construction, I dreaded walking in but was completely blown away by the fresh modern look greeting our group.
As check in the team leader specified that he would like to pay rooms cash on check-out to which the check-in staff dismissed his request and stated that they have a credit card number recorded in the system. Needless to say - the request was never granted or shall I say completely IGNORED.
The most distinct fact I noticed is that every single staff member - from the door of the hotel right through to room service were all extremely young enthusiastic people but totally overwhelmed when faced with any challenge. Understandably a lack of career experience is a challenge in itself, however I feel that due to the doors which have only opened 3 weeks ago for this hotel is a much deeper challenge to get comfortable and familiar with a proper structure and system in place. I have no doubt that with time all the teething problems will be sorted out in the near future once everyone has settled into their roles. Its unreasonable to criticism such a new hotel at such early stage and therefore I will not hesitate to return in hope to see an improvement in service skills.

The rooms are very efficiently structured and simply beautiful!!!!
Staff overall give the impression that they really TRY EXTREMELY HARD to please their hotel guests.

Some hick-ups which I like to share with the trip advisor readers, should not be taken as criticism but rather as an "amber alert">
The cuisine tends to lean its taste towards spicy food lovers or Indian food.
Kitchen faces challenges with some items in stock or being delivered by suppliers.
One in-house maintenance staff member is either a very enthusiastic over-time worker at midnight or simply doesn't understand the basic concept of reasonable working hours.
Only a blatant media threat after my second call to the duty manager appeared to have made an impact on that staff member to put his hammer and nail down after midnight.

Room for improvement !
Wishing the hotel to succeed and sincerely to prosper in the near future!!!!!!!!!!

Room Tip: insist on hotel entrance side or road side cause that back has got the construction still up for the...
  • Stayed: July 2012, travelled on business
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Thank ChancebyChanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2012

This hotel is amazing . I paid £140 for two night in the Dulex room. The room is cozy and a nice fresh smell . Everyhting in the room is brand new . A very big tv around 42 inch . The bed is very high but soo comfortable with 4 pillows . A lovely view on the 3rd floor facing the main road you can also see the planes .
It was raining and one of the staff Suzanne gave me an umbrella without me he asking I was very grateful. They is a starbuck in the hotel and Sunny one of the staff makes a great hot chocolate very friendly and nice guy. They are local shops across the road. About 10 mins via bus to the shopping center . They two shower in the bathroom. Very 2st Century. At check out meet a nice front of house staff ( didn't get his name) but gave us good information. Everyone is so nice even the security was helpful . Can't complain keep up the good work .

Travelling:
The bus 111 takes you straight to Heathrow about a 20mins bus ride . The H91 from Hammersmith to West hounslow . A 5mins walk to the Oyster station on the Piccadilly Line to central London and Heathrow. Just off the A4 via car.

Room Tip: Leave a bit of time to travel to Heathrow in case of Traffic better to go by tube .
  • Stayed: July 2012, travelled as a couple
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1  Thank N_D_Franklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2012

I stayed at this hotel for a week 25/06 -- 29/06. Although not completely finished don't be deceived by the outside. Once inside you will find a quality product. Airy light and welcoming. The staff are all willing to help and service was superb. The restaurant food was superb and competatively priced. Would I stay again. Yes !! . Upon completion of its car park it will only get better. The best statement to sum up is don't judge a book by its cover.

  • Stayed: June 2012, travelled on business
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1  Thank Gary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

We stayed at this newly opened hotel on 23rd June. We found that the receptionists and staff were very polite and helpful. The service was generally very good. Rooms very clean as you would expect. Although construction is still underway the works did not inpinge on our enjoyment in the slighest.. Breakfast and dinner were very good. Pity about the £10 additional charge for the car park.

  • Stayed: June 2012, travelled as a couple
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2012

Very nice hotel. Just opened June 2012. Rooms are small but very very nice. Did not have 2 double beds so we were given 2 rooms (1 at no charge). Paid £484 for 5 nights. Hotel is not finished construction yet so there are still construction crews working. Complimentary breakfast has few choices but good. Hotel staff will hire you a taxi at a much cheaper rate than a regular taxi. Only about a 10-15 mins ride to/from airport. And about a 20-30 min ride into London. Which was perfect because London is very busy for us. Nicest Best Western we have ever stayed at!!

  • Stayed: June 2012
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1  Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2017
Google Translation

Room Tip: Zimmer nicht unbedingt im 1 Stock über dem Restaurant wegen Entlüftung.
  • Stayed: February 2017, travelled solo
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Thank LondonfanBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandar D, Manager at Best Western Plus Park Grand London Heathrow, responded to this reviewResponded 20 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Park Grand London Heathrow

Address: Kershaw House 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 22 Hotels in Hounslow
Price Range: £65 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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