Still being built/decorated in places. Luxurious bar area - reasonably priced drinks. Good service by bar staff and porter. Restaurant and reception staff could hardly speak a word of english - very frustrating. Good amenities in room but no TV remote. Food was below standard - all microwaved/frozen and took an age to receive. Most memorable part was another guest walking into our room. Susanne the hotel manager apologised with a smurk on our face and gave us a £15 bottle of wine as apology....she was rude and unprofessional much like most of her staff. No one expects to have someone walk into their room esp as we were naked. This could be a decent hotel but Best Western need to sake the manager and teach the staff english!
- Official Description (provided by the hotel):
- Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more less
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