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Best Western Plus Park Grand London Heathrow
Ranked #6 of 22 Hotels in Hounslow
Certificate of Excellence
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824 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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English first
Jersey, United Kingdom
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 17 November 2013

Stayed at this hotel for 2 nights to watch the rugby at Twickers. Location you'd think would be perfect at only 10 minutes taxi ride but having organized a taxi with reception, not only did it arrive 20 minutes late but because another couple joined us in the taxi, the driver wanted to charge 2 fares at 40 pounds!!! He compromised at 35. Ridiculous but to save embarrassment we paid. Do not get stung by these guys. Agree a fare beforehand. We have learnt our lesson for sure. The hotel was good but the room was very cramped for a family of four. The beds however were extremely comfortable and the shower was superb. The breakfast was also great but the staff need work as we were forever asking for things such as milk for the tea and coffee. Bar also full on return to Twickenham so had to go to room which was a shame. The staff wouldn't bring over more chairs so it was their loss. Incidentally we never got the taxi back from Twickers, opting to walk instead.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank janeol123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 November 2013

Booked into the hotel for one night as we were going to the rugby at Twickenham, the hotel itself is lovely,but in a a very rough area! very modern as it was refurbished last year, the room was clean and had a flat screen tv with freeview, comfy bed, immaculate bathroom and the breakfast in the morning was ok(additional charge). I was really let down by the restaurant in the evening,small caeser salad to start and husband had pate, we both had steak and chips - it was poor, I asked for it rare, it was cooked through, the peppercorn sauce was actually gravy with peppercorns in it-very strange taste, frozen chips!. Being in London you expect to pay a premium, but for this meal it was £65 with 2 soft drinks. I couldnt work out how it was that much, looking at the bill they add a 10% service charge on to the bill. So not only was the food poor and way over priced, but they take 10% extra, I now know why we were the only two people in there.

We may go again, but only on a room only basis and if we got a cheap deal, shame because I loved the room, but the experience in the "grill restaurant" took the shine right off it !!!!!

Room Tip: we were on 6th floor, but had lifts, our room was great.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sarahcartwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betws Y Coed, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 November 2013

I was happy with everything about this Hotel as it was really just a sleep over for me to then collect a friend the next morning from Heathrow so after the stay I would definitely stay there again, the only thing that let it down was the food as I thought the evening menu didnt have much choice and so I went for the Roast Chicken but it was Grilled not Roasted and it was similiar to something you would buy when out walking on a night in Spain , not very nice and the brekfast was a cooked buffet which is always only warm and not as fresh as I would like, if it wasnt for the food though I would have rated this Hotel excellent rather than Very Good

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank Anthony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 4 November 2013 via mobile

Stayed to watch the rugby at twickenham, not too far away from the stadium we could walk it or a short 10 minute taxi. Rooms were great, breakfast great and just the general hotel was clean and new. The bar was fantastic coming back after the rugby. Plenty of liveliness and the bar staff (nick) made it all the better. Drinks were well priced and bar stayed open late enough. There are also plenty of restaurants/takeaways near. Didn't sample the hotel food in the evening however I did have a glance at the room service menu and it was by far the most reasonably priced room service menu I have ever seen so if I was coming over to stay before a flight from heathrow would definitely take advantage of that. Parking is £10 extra for 24 hours which is about on par with the area. Would definitely stay again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dominic G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucestershire, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 November 2013

We stayed at this hotel for two nights to watch rugby at Twickenham. It is situated an easy ten minute walk into Hounslow and a ten minute bus ride from there too Twickenham. The buses run very regularly and the receptionists are very helpful ordering taxis or telling you which buses to get from a bus stop close to the hotel. All members of staff were extremely helpful and pleasant. We ate in the restaurant on the first night and the food was delicious. The rooms were great with every convenience you could want. The reception, bar, restaurant and cleaning staff all make guests feel very welcome and make this hotel a great place to stay.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cannock, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 November 2013 via mobile

Stayed for 2 nights whilst in business.

Room was very nice, high up in the hotel with a decent view. Could see the flights coming into LHR from my room.

Good facilities in the room, shower was really good and awakening! Free wifi with good service too!

Didn't use then bar or restaurant services at night as like to eat local, normally cheaply and better quality!

Breakfast was ok, not bad but not great.

My only struggle was parking, must be the smallest car park ever built for a hotel, I on both nights 'abandoned' my car not in a space and hoped for the best when I got back the next day. But hey I didn't pay for the parking so can't complain too much!

The hotel is located in what appears to be quite a rough area with not other hotels like this close by. Went for a run on one night and survived, did discover some of the less glamorous sights in London.

Good price if you get a good deal off the website!

Stayed November 2013, travelled on business
Helpful?
Thank Ian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Park Grand London Heathrow

Property: Best Western Plus Park Grand London Heathrow
Address: Kershaw House 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #6 of 22 Hotels in Hounslow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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