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Park Grand London Heathrow
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Reviews (918)
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All reviewsgreat west roadunderfloor heatingosterley tube stationlimited parkingduty managerflight pathcar parkbusiness tripsingle roomclub roomgreat showercomfortable bedpleasant stayreception staffexcellent hoteltea and coffeelondon heathrow
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739 - 744 of 918 reviews
Reviewed 2 December 2013

This was booked last minute so we were only down the road for a game at Twickenham on the Saturday, but in fact the stay was miles better than our stay at the Hotel on site on the Saturday night! Parked right outside the entrance (only £10 for 24hrs) and the check in process was quick and smooth. Staff were really helpful & polite. The room was really lovely (see pics) there was 2 bottles of water out, 2 in the fridge that was cold and a basket of fruit and two packets of biscuits, which was a really nice touch.
The bathroom was super clean, massive shower and had underfloor heating which was brilliant!!
Hotel had really gone to some trouble to make the extra effort and we had a great stay. Highly recommended!

Room Tip: We had room 620 which had a nice view.
  • Stayed: November 2013, travelled as a couple
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Thank bex_j90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at Park Grand London Heathrow, responded to this reviewResponded 26 January 2014

Dear Valued Guest


Thank you for taking the time to share your experience following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and to read that our winning team surpassed your expectations. It is most pleasing to read that you encountered "really helpful & polite" staff upon arrival. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Your comments "fantastic hotel" and that you found our rooms and bathroom to be "lovely...super clean and brilliant" are most rewarding to read. We shall ensure that your kind comments are passed onto all those concerned.

Thank you once again for your thoughtful words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.



With kindest regards



Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013 via mobile

I stayed for one night here and to start tge car park was full! But whwn book i was told plenty, but no limited. But other than that the hotrl is nis clean comfy beds great rooms great shower! Breakfast was pricey at 11 pound but eeall can not fault the place. Well recomended.

Stayed: November 2013, travelled on business
Thank Thesaint73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013 via mobile

Absolultly loved this place!!! rooms were really nice and modern. VERY CLEAN. 42inch t.v in rooms, luxury showers. The staff are really friendly. The only slight downside is the parking not many spaces to say its heathrow airport accomadation. The food was brill. Deffiently 100% would love to stay here again.

Stayed: November 2013, travelled with friends
Thank whitto92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

My wife & I stayed in this recently refurbished hotel just off the a30. The accomodation was excellent - reminisce of 5 star hotels that we have stayed in. The breakfast was excellent and the staff helpful.
Only downside was the limited parking facilities at the hotel and nearby. We ended up parking on street but without issue. Visited twickenham stadium - 40 minute walk - ideal!

Room Tip: All the rooms were excellent
  • Stayed: November 2013, travelled as a couple
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Thank Brett R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

This is a really nice hotel and good value but let down right from the start by check in. Firstly the girl on the check in desk was really nice, very polite but hampered by this hotels antiquated check in policy. Arrived at 10pm on a Thursday night.. one couple in front of us already being checked in. After standing by the desk for a few minutes we were asked to sit down.. oh dear. Took 20 minutes for them to be check in. Annoyed now.. it was late and we hadn't even got to the room yet. Good luck if you get there at 6pm with other people in front of you. Our turn.. Was asked to fill in manual registration card.. name, address etc.. Why.. had already given this information on the online booking? Was asked for copy of the booking registration.. Why? I had already given her the booking reference number. Had to find booking confirmation email on my mobile phone.. Good job I'd still got it. She asked to see it.. Why? Handed her my mobile phone with the email on it.. she read it... She made a phone call.. Maybe communication problem and she couldn't find the booking (only booked it the day before?) Made the mistake of telling her we'd parked in their car park.. another form to fill in.. twice.. one copy for the hotel, another for us.. another delay.. Eventually got to the room which was very nice with a great shower but I was beyond caring. My advice would be book well in advance and phone hotel direct to make sure they are aware of the booking and get them to fill in the car park ticket before you get there to avoid delay. We live on a digital world. Our six digit booking reference number punched into their system.. bingo, there's your key. Should have taken sixty seconds?

  • Stayed: November 2013, travelled on business
    • Value
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Thank Mart_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGLondonHeathrow, Manager at Park Grand London Heathrow, responded to this reviewResponded 4 January 2014

Dear Valued Guest


Thank you for taking the time to leave detailed feedback following your stay at Park Grand London Heathrow.

Your kind words regarding the staff member who greeted you upon arrival are much appreciated, however we are disappointed to read that you encountered difficulty during the checking-in process. We would be most grateful if you could contact us on the email below so that we may have the opportunity to discuss further.


With kindest regards


Management.
fom@parkgrandheathrow.co.uk

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