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“Fantastic stay”

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Best Western Plus Park Grand London Heathrow
Ranked #8 of 23 Hotels in Hounslow
Certificate of Excellence
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic stay”
Reviewed 22 March 2014

This is one of our favourite hotels, we have stayed here many times. The rooms are modern, beautiful and clean. The staff are exceptionally helpful and friendly, we receive a warm welcome every time we visit especially from Evelin and Gagan.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, 4 April 2014
Dear Valued Guest


Thank you so much for leaving wonderful feedback, it is always rewarding to read such delightful comments from our most loyal and satisfied customers.

We are delighted to hear that you continue to enjoy your stay with us and that our front of house team are always "exceptionally helpful and friendly". This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. Thank you for your lovely comments about our front desk team, especially Gagan and Evelin, we shall ensure your comments are passed onto them.

Your comments regarding the "modern, beautiful and clean rooms" in the hotel are much appreciated. Mihaela, our Head of Housekeeping and her team work tirelessly to ensure all aspects of the hotel and guest rooms are maintained to the highest levels.

Thank you once again for your thoughtful words, we will always look forward to welcoming you and our most loyal customers back to Park Grand London Heathrow.


With kindest regards


Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

839 reviews from our community

Traveller rating
    370
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    23
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
leeds United Kingdom
Level 1 Contributor
4 reviews
Reviewed 17 March 2014

Found this convenient for visiting earls Court.
Courteous, friendly staff. Lovely clean room. Only disappointment was the very soft bed that was a bit like a hammock. Not good for my back.
Overall, very pleased with our two night stay.
Would use this hotel again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, 25 March 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and we are especially happy to know that the location made a great impact on you.

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to the Park Grand London heathrow in the near future.


With kindest regards


Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 March 2014

Beautiful rooms and was an ideal location for me to get to Brentford. Restaurant always seemed busy when I returned back and that is always a good sign. The hotel felt warm and inviting not like a typical airport hotel and tends to lack that personal hospitality - make you feel at home feeling.

Only downside being the amount of parking available. I had to park on the other side of the A4 outside a row of shops! This is frustrating especially when you think you have arrived only to find you have to trek across a busy road at night!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, 24 March 2014
Dear Valued Guest


Wow! What a lovely review.

We are delighted to hear that you found Park Grand London Heathrow to be "great" and it is most rewarding to read that you found our front desk team to be "warm and inviting". This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Thank you once again for your thoughtful words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2014

A review of at least 200 characters is nonesense. It will deter most people.
Clean
Pleasant staff
Nice decide in rooms
Good value
Close to both central London/ Heathrow,............................................................................

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, 24 March 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and that you found are staff to be "pleasant".

Thank you once again for your kind words, we look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Truro, United Kingdom
1 review
Reviewed 16 March 2014

Not an ideal location for any Heathrow travellers but then any hotel at Heathrow requires transport of some kind to the terminals.

However, this hotel is very new and the rooms are TOP QUALITY. We use the hotel every week and find the staff exceedingly friendly and helpful. They remember who you are from previous visits...which is a nice touch. Close to a main road but the rooms are very quiet (except for the occasional jumbo jet throttling back overhead).

Menu is decently priced with a moderate number of choices. Food is well cooked and arrives quickly. We stay a LOT in London and this hotel has less than normal in terms of late night and early morning noise and door-slamming.

All in all and VERY decent hotel which should be high on your list.

Room Tip: Room 105 should be avoided...seems to be close to the main waste water routing. All other rooms I...
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at Best Western Plus Park Grand London Heathrow, responded to this review, 24 March 2014
Dear Valued Guest


Thank you for taking the time to leave feedback following your recent stay with us at Park Grand London Heathrow.

We were delighted to learn that our winning team surpassed your expectations. Your comment that our “staff were exceedingly friendly and helpful” is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. We shall ensure that your kind comments are passed onto all those concerned.

Thank you once again for your kind words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Park Grand London Heathrow

Property: Best Western Plus Park Grand London Heathrow
Address: Kershaw House 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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