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“recent stay at best western park grand”

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BEST WESTERN PLUS Park Grand London Heathrow
Ranked #7 of 23 Hotels in Hounslow
Certificate of Excellence
Tucson, Arizona
Level Contributor
3 reviews
3 hotel reviews
“recent stay at best western park grand”
3 of 5 bubbles Reviewed 15 May 2014

This hotel is close to the airport and subway station which is very convenient. My boyfriend and I were happy with our room, service in the bar (especially Oksana), and ate in the restaurant one night and were both very happy with our choices.
Unfortunately the hotel has some kind of deal with a private taxi service that overcharges by 30-50% and when asked specifically to call for a licensed taxi service refused to do so. At that point the private taxi driver agreed to lower his price for us. Due to this practice I cannot recommend staying at this hotel as I feel it is unethical practice.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 16 May 2014
Dear Valued Guest


Thank you for taking the time to leave feedback following your stay with us.

We appreciate your comments regarding the service in the restaurant and Oksana, thank you - we shall ensure your kind words are passed onto her.

All customers are charged a fixed rate with a company that is widely used within the London area and is more competitive than local cab companies and black taxi's. We are surprised to read that you feel the hotel has a "deal with a private taxi service" and "overcharge" customers.
This is certainly not the case and we would welcome the opportunity to discuss the matter further.

Please do contact us on the email below so we may have the chance to bring a resolution to your concerns highlighted.


Kind regards

Management.
fom@parkgrandheathrow.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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812 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
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English first
Bracknell, United Kingdom
Level Contributor
90 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 14 May 2014

This was my second stay at the Best Western Heathrow. It seems its new property is its only saving grace. It flatters to deceive as a four star. Whatever the stars denote, the hotel staff are some of the poorest in terms of attitude and initiative that I have come across anywhere in the world. They struggle to muster a smile, and at best are totally disengaged. All I experienced were glares from young men and women in dark suits until I had a bust up with a male member of staff who had the audacity to query my stay in my room. I knocked on my room door where a business partner was staying (obviously with DND sign) and I was rudely interrupted by a person who I can only describe as totally insulting. He asked what my room number was as he saw me knock on the room door. I flashed my keycard to which, instead of profusely apologising told me that there was a DND sign on the door. I was furious at this...because it just went to confirm the overall crass manner of all staff. Totally unfriendly and very irritating.

Room Tip: Be clear about what you require in the room.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nimapolice7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 16 May 2014
Dear Valued Guest


Thank you for taking the time to leave feedback.

We are disappointed to read you had a less than satisfactory experience at our hotel however are most surprised by your comments regarding the staff and service levels.

Each and every member of staff at Park Grand London Heathrow are trained to the highest levels in customer service excellence and frequently meet and exceed our guests' expectations.

We have recently been a recipient of a Guest Award for 2013 and as you have seen, we have overwhelmingly positive reviews on this site regarding our hotel and in particular excellent feedback relating to our staff who have been mentioned several times by name.

We would be grateful if you could contact us on the email below - we are keen to speak with you and would most welcome the opportunity to discuss your concerns further.


With kindest regards

Management.
fom@parkgrandheathrow.co.uk
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Istanbul, Turkey
Level Contributor
118 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

I did stay in this hotel a month ago because ı had a meeting in Heathrow area. So it is basically very convenient if you need to stay close to Heathrow airport. 20£ taxi fee from airport. 15min drive. The price is very reasonable. Hotel lobby doesnt look very nice and fancy but the rooms are just perfect for a short visits for business purposes. The rooms are very new with modern look. I had a small issue with the key-lock of my room and reception team helped me by changing my room. Small breakfast room but overall very useful hotel for short business trips.

Room Tip: I have heard some wifi issues from other guests. Better to check in advance during check in.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atacan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 21 May 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and that the location made a great impact on you.

Thank you once again for your kind words, we look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shefford, United Kingdom
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

This was our second visit to the hotel, stayed over for the Rugby 7s tournament weekend at Twickenham. The checkin and welcome was good, they recognised us as returning customers which was nice. The rooms are well-equipped, good bathrooms, the beds are really comfy. We ate in the restaurant on the Saturday evening, the menu was not extensive but the food was lovely, our second good dinner here, and again the service was excellent. Definitely a place to recommend.

Stayed May 2014, travelled as a couple
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 21 May 2014
Dear Valued Guest


Thank you so much for leaving a wonderful review, it is always rewarding to read such delightful comments from our most loyal and satisfied customers.

We are delighted to hear that you continue to enjoy your stay with us and that our front of house team recognised you and made you feel special. This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

We are also pleased you had the opportunity to dine in our highly reviewed restaurant, The Grill and found the food to be "lovely" and the service "excellent". We shall ensure your kind words are passed onto all concerned.

Thank you once again for your thoughtful words, we will always look forward to welcoming you and our most loyal customers back to Park Grand London Heathrow.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockport, United Kingdom
1 review
5 of 5 bubbles Reviewed 12 May 2014

Booked at a good price, (£63) online but speak to reservations they may match it, they did for me. Very modern hotel, manager was very friendly and helpful. Rooms are modern with good size tv and lots of sky channels. Comfy bed, nice bathroom, overall clean, modern, friendly. Highly recommended. Would stay again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SparklyeyeZ21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 21 May 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and that our Front of House team exceeded your expectations.

Thank you once again for your kind words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards

Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 11 May 2014 via mobile

We stayed as a stopover at Heathrow for romantic weekend away and what a pretty clean hotel.....reception staff so friendly and kind and he Manager Sami upgraded us to a deluxe room with fruit and drinks. Boyfriend was so impressed with service and we will be staying here whenever passing by...thank you to girls at reception and all staff at the restaurant & bar!!!

Stayed April 2014, travelled as a couple
Helpful?
Thank Londongrl007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 21 May 2014
Dear Valued Guest


Wow! What a lovely review.

We are delighted to hear that you found Park Grand London Heathrow to be "beautiful, amazing and impressive" and it is most rewarding to read that you found our front desk team to be "friendly and kind ". This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Thank you once again for your thoughtful words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leicestershire
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 May 2014

This hotel was only built a year ago so everything is pretty modern and in good shape. Reception staff very friendly and helpful. I had a single which was a genuine single, so small but pretty good with good TV and modern bathroom. Overall it was an easy and friendly place to stay compared to some of the larger, older and often more tired, competitors in the area.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeicestershirePeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 21 May 2014
Dear Valued Guest


Thank you so much for leaving wonderful feedback, it is always rewarding to read such delightful comments from our most satisfied customers.

We are delighted to hear that you thoroughly enjoyed your stay with us and that you felt our hotel is above par compared to "competitors in the area". We are also so pleased to read that our front of house team are very "friendly and helpful". This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Thank you once again for your thoughtful words, we look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Park Grand London Heathrow

Property: BEST WESTERN PLUS Park Grand London Heathrow
Address: 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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