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“Very comfortable”

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BEST WESTERN PLUS Park Grand London Heathrow
Ranked #7 of 23 Hotels in Hounslow
Certificate of Excellence
pembrokeshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very comfortable”
Reviewed 10 August 2014 via mobile

The room was clean and comfortable. The bathroom was well equipped with lovely overhead shower. The food was good enjoyed evening meal and a full breakfast. The hotel was well situated, the only downside was multiple planes passing close by but they stopped for a few hours sleep. Overall we had a stress free stay.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ajinald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Owner at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and found the room to be immaculate and to your liking. We are also pleased to read you had a wonderful dining experience in our restaurant, The Grill which now offers a hot plate buffet with Indian, Oriental and Thai cuisines open Monday-Saturday 5pm-11pm.

Thank you once again for your kind words, we look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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811 reviews from our community

Traveller rating
    357
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    75
    30
    23
See reviews for
104
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299
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
South Wales ~ UK
Level Contributor
108 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 9 August 2014

Nice and modern, clean good sized rooms with modern facilities. Nice food and bar area. Car park is a little small though but its London.... An all round nice place to stay and was value for money....

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Wokkoone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


Thank you for your kind words of praise following your stay at Park Grand London Heathrow, we are delighted that you enjoyed your stay with us.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Didmarton, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2014

The location isn't great for LHR (in that there are a lot of hotels closer to the terminals) but that's actually the only negative thing I can say. Expectations were well and truly surpassed and the service was second to none. Particular mention should go to the Manager - Gagan - who was nothing short of fantastic. When I arrived late after a particularly stressful day he warmly greeted me and sorted parking for my car even though there seemed to be no spaces left and the only street parking was permit holders only. I was then offered a complimentary drink and made use of the free wifi. The room was fabulous - obviously newly refurbished but it was spacious, well lit, fresh fruit and water waiting for me, a ultra modern bathroom which was beyond spotless and more high end toiletries than I knew what to do with. The bed was huge, high and comfortable with great quality linens. I really can't say enough good things about it.

If you can get over the fact that it's an extra 15-20 mins drive from LHR, then I would strongly recommend.

The only criticism - it wasn't easy to find and the directions on the confirmation where incorrect and confusing with no mention of the one-way system.

Other than that, all hotels interested in propelling their customer service should have a Gagan.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank KWintheCotswolds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


Wow, what a lovely review!

We are so pleased to hear you enjoyed your stay with us and that our highly trained Front of House staff "truly surpassed" your expectations." It is always rewarding to read when a particular member of staff has exceeded service standards and gone that extra mile and in this case, Gagan - our Duty Manager did not hesitate in assisting your every needs. This is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations.

Thank you once again for your thoughtful words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
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Piraeus, Greece
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 August 2014

This hotel was very well organised, the room was luxurious and the bed very comfortable. It is fairly easy to get to London Heathrow Airport by car (or taxi). But to find it the Best Western sign is small and hidden behind trees so to find it you must look right up on top of the building and it says Park Grand - but overall a very nice hotel and price was good.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014

We stayed thursday 31st july. Booked a few days ago through their resevations team and priced matched their internet price of £73 odd. I was led to believe that this payment would be taken straight away as there is no cancellation policy within this price. Spoke to a lovely lady called Evelyn who was very helpful and promptlyy upgraded us to a club room. As soon as we arrived we met Eloise in reception without any form of greeting. Evelyn followed shortly and was very happy to greet us. Eloise asked for our credit card which we did not have. She asked for ID which also I did not have. My partner had her ID and credit card details and still she was not happy with this but took photocopies of this. She wanted ontop of ths a £100.00 deposit. I was more than happy to pay this but she took near enough 20 minutes just to take a payment and make me sign one form.

We was just glad to get into our room. The room was clean and tidy. We had to depart early so when we came down I met Eloise in recetion again and said we are checking out. Please return my deposit. Again this was so long winded that it again took 20 minutes for her to return my deposit. I had to sign a form and then she will relase my deposit. I promptly signed and she questioned that my signature does not match and therefore there is a problem explaining to her manager why this is the case. She explained that when she signs, her signatures always matches.
I told her my signatures are always different. Also told her not to be judgemental of her customers because we are all different. I never told her that i am dyslexic as it was not the time nor the place and next she should be very mindful of the way she speaks to her hotel guests. This can land her in alot of hot water. Eventually at the end she said her manager is standing behind me. I think it was his or her duty to step in at any point as he would have seen that this situation was getting very painful. I had no time or energy to repeat to the manager. I am very intersted in what the response would be by Grand Park Hotel.

TOO MAKE MATTERS WORSE I HAVE JUST CHECKED MY ACCOUNT AND THEY HAVE TAKEN MONEY FROM MY CARD ASWELL AS PAYING THEM CASH....

A tip Eloise - It does not cost to smile.

  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 4 August 2014
Dear Valued Guest


Thank you for your review.

We are aware our Front Office Manager has been in touch with yourself previously and addressed your concerns highlighted. Following your discussion, a refund was processed immediately having first been taken due to an error within the reservation process.

We also note a satisfactory resolution was brought to your complaint and our Front Office Manager affirmed this in email with a personal invitation to return to Park Grand London Heathrow of which you accepted.

Should you have any more concerns, please do not hesitate to contact us on the email below and we look forward to welcoming you back in the near future.


With kindest regards


Management.
fom@parkgrandheathrow.co.uk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, England, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 July 2014

Booked on the day by phone direct with the hotel and the price didn't change from weeks before. Was as easy as booking with on-line websites which I usually do but all the prices were the same. Asked for a upper floor room and got it, didn't need to ask at reception as they already knew. In my experience it's very rare for a hotel to give you this kind of request.

No hassle, very comfortable, very clean modern hotel that for £72 a night was very much worth the four star rating. Couldn't fault anything. Excellent bathroom with a fantastic large double shower (rain and normal shower heads). Well appointed spacious single room with plenty of tea, coffee etc and fridge, comfy bed and massive TV with good range of channels. Although directly under the flight path for Heathrow the sound-proofing was excellent and you could barely hear noise from outside the hotel. Was a very hot day but the air con was already on when I arrived so stepping into the room for the first time felt so good. Seems like the hotel knew what you wanted before you did! All the staff including cleaners were friendly and welcoming.

Only negative was there is little choice to eat out locally and only a few basic shops as it's a mainly residential area.

It is on the main bus route to Heathrow, easy to get to by car and getting a taxi is easy and reasonably priced to the airport as it's virtually a straight road there.

Room Tip: The car park was full in the evening but there is plenty of free on-street parking around the hotel.
See more room tips
  • Stayed July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Rolando U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


Thank you for taking the time to leave feedback following your recent stay with us at Park Grand London Heathrow.

We were delighted to learn that our winning team surpassed your expectations. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. We shall ensure that your kind comments are passed onto all those concerned.

We look forward to welcoming you back to Park Grand London Heathrow in the not too distant future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melksham, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 July 2014 via mobile

Hotel itself is clean and comfortable, and I just had to mention two guys here who will make me look at this hotel first when I'm working nearby. Evelyn's smile on reception is worth a trip to see, and I do believe Gagan - hope I got his name right - would have moved heaven and earth to help us last night. Thanks matey!

Stayed July 2014, travelled on business
Helpful?
2 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


Thank you so much for leaving such a lovely review!

We are delighted to hear you thoroughly enjoyed your stay with us and that our winning team surpassed expectations. Our Front of House staff are trained to the highest standards in customer service excellence and it is rewarding to learn that Evelin and Gagan fulfilled this during your stay. We shall ensure your kind words are passed onto all concerned.

Thank you once again for your thoughtful words, we do hope to welcome you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Park Grand London Heathrow

Property: BEST WESTERN PLUS Park Grand London Heathrow
Address: 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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