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“Very helpful staff, great stay”

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BEST WESTERN PLUS Park Grand London Heathrow
Ranked #7 of 23 Hotels in Hounslow
Certificate of Excellence
Brighton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very helpful staff, great stay”
5 of 5 bubbles Reviewed 25 August 2014

We stayed here for four nights whilst we attended Jehovahs Witness convention at twickenham stadium. The rooms were lovely, the previous people had obviously lost the tv remote but this was rectified imediatley. Lovely shower in the room. Reception called us a taxi every morning. Had no problems here, overall a really nice hotel to come back to after a long day.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Becky674
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 26 August 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear you thoroughly enjoyed the Park Grand London Heathrow experience and that our award winning team surpassed your expectations. We take immense pride and pleasure serving our guests to the highest standards in customer service excellence and it is rewarding to hear we accomplished this during your stay.

I can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to the Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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812 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
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English first
Ipswich
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

Polite, efficient, friendly staff. Modern room, lots of various sockets for computer/ gadget hook ups. Breakfast buffet and evening buffet both varied and tasty.

This is a great location for access to Heathrow, although we stayed here to visit Twickenham Stadium which was 2 easy bus rides away.

It would have got 5 stars from me except that the parking is so limited, and costs £10 per day, which is too expensive!

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Ruth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 26 August 2014
Dear Valued Guest


Thank you for taking the time to leave feedback following your recent stay with us at Park Grand London Heathrow.

We were delighted to learn that our winning team surpassed your expectations. Your comment that our “staff were polite, efficient and friendly” is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. We shall ensure that your kind comments are passed onto all those concerned.

Thank you once again for your kind words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, UK
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 24 August 2014

I spent one night here, and the room was modern, clean and bright.

I didn't eat, so cannot comment on the restaurant.
Parking is very tight.

I booked a single room, and unusually thats what I got. Although small it was perfectly adequate.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Ken R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 26 August 2014
Dear Valued Guest


Thank you for your feedback.

We are delighted to read you thoroughly enjoyed your stay at Park Grand London Heathrow, we shall ensure to share your comments with the team.

We look forward to welcoming you back to our hotel in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 August 2014

Wonderful place to stay. Staff were excellent, both professional and caring. The cleanest place I have had the pleasure to stay in ever. The room was spacious, up to date, quiet and light. Had the most comfortable bed I slept in for the whole 2 months in the UK. The bathroom was also spacious and clean. Internet was fast and loved the usb plugs etc. Great value for money. Highly recommended.

  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 23 August 2014
Dear Valued Guest


What a lovely review, we are so pleased to hear that you find Park Grand London Heathrow to be "the Best" and "wonderful".

Your comment that our staff both were “excellent, professional and caring” is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. We shall ensure that your kind comments are passed onto all those concerned.

Thank you once again for your kind words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

The room was more than I expected, reception staff were very friendly and pleasant and the room service was prompt and the food was very nice, would recommend it to anyone. A bit close to Heathrow Airport so you don't get much of a lay in lol

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 20 August 2014
Dear Valued Guest


Thank you for taking the time to leave feedback following your recent stay with us at Park Grand London Heathrow.

We were delighted to learn that our winning team surpassed your expectations. Your comment that our “staff were very friendly and pleasant” is exactly what the Park Grand London Heathrow is all about. We are a team who pride ourselves on creating that warm home-from-home experience and look to exceed all of our guests' expectations. We shall ensure that your kind comments are passed onto all those concerned.

Thank you once again for your kind words, we can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

We look forward to welcoming you back to Park Grand London Heathrow in the near future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 17 August 2014 via mobile

Not too bad. Nice new hotel. Rooms a little on the small side but nice and new. Parking was very tight (had to double park and initially give our key to reception) . Good service. Handy for the tube and heathrow .

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Anglo-Greko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 20 August 2014
Dear Valued Guest


Thank you for taking the time to share your experience.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect.

Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the not too distant future.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 August 2014

Hotel Rooms are great, look so fresh and clean amazing price for a 4* rating, I booked the party room for 100 people my experience was great specially working with the event manager Naila.

My 40th birthday party was a great success because of Naila.

I met up with the event manager back in July 2014 not knowing exactly what we was going to expect, but from the moment we sat down and had a chat about the special event I felt I was in the hands of a professional organiser for a very special occasion.

After discussing the event with Naila on the first day, me and my wife felt it would be an amazing event also I felt everything would be taken care of by the manager, this we purely experienced firsthand through out the planning stage.

I have to say from my past experience I have never felt so confident going into an event knowing everything will go so perfect as planned, this was hugely due to the effort and help put in by Naila for organising the event with me and my wife before the big day. Event manager's knowledge and professional links helped us in every way possible.

Great place to have an event and great people to work with specially Naila totally professional.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Saima R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SK-PGH, Manager at BEST WESTERN PLUS Park Grand London Heathrow, responded to this review, 20 August 2014
Dear Valued Guest


Wow, what a lovely review!

We are so pleased to hear that Naila, our Conference and Events Manager was able to perfectly plan your 40th special birthday party.

All staff here take immense pride and care when dealing with our guests and it is rewarding to hear that we succeeded in this and beyond during your stay and celebrations.

Thank you so much for your thoughtful and words of praise, we shall ensure your feedback is shared with the entire team and especially Naila.

We hope to accommodate you again in the near future and look forward to welcoming you back as a valued customer.


With kindest regards


Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Park Grand London Heathrow

Property: BEST WESTERN PLUS Park Grand London Heathrow
Address: 449 Great West Road, Hounslow TW5 0BY, England
Phone Number:
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #7 of 23 Hotels in Hounslow
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS Park Grand London Heathrow 4*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to the novel and finest jewel in our treasure trove, a resplendent retreat near Heathrow, stands this newest four star hotel, that offers the grandest and most hospitable welcome. Come relax and rejuvenate in the highest echelons of exquisite luxury and finesse. In the most convenient reach from all terminals at Heathrow Airport, and with easy links into the city, relax and unwind as you enjoy the utmost and unrivalled levels of excellence, finesse and luxury in a spotless record of top notch hospitality. At Park Grand London Heathrow we are always ready to serve, and then some more. Begin your London experience, in the finest and best way!! Finesse and grace at the Park Grand London Heathrow, presented with an expertise that is almost magic. Inspired to please those who expect nothing less than the best, every nuance at Park Grand London Heathrow is a definite cut above the rest. With the most emphatic attention to comfort, elegance and notes of opulent, extravagant and eclectic grace, come enjoy a tranquil stay that is aimed to please and appease ... more   less 
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