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Destination Sherlock
Great Massingham, United Kingdom

Mt stay was short but very comfortable.

5.0 of 5 bubblesReviewed 9 Apr 2024
Very clean and comfortable. Although the bed was the highest I have ever slept on! Staff were very polite and most helpful. Parking was very easy . Despite its location on the Great West Road the outside noise was minimal and of no consequence.
Date of stay: April 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandar Dhage, General Manager at Park Grand Heathrow, responded to this review
Responded 12 Apr 2024
Dear Guest,

Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.

With Kindest Regards,
Mandar Dhage.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,010)
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Traveller rating
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All reviews mr mandar recommend this hotel london heathrow duty manager enjoyed my stay club room pleasant stay reception staff car park piccadilly line booked this hotel tube station comfy bed close to the airport monica altus osterley
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Reviewed 3 April 2024 via mobile

I am a frequent guest of this hotel. The rooms are large, clean, with fast and free Wi-Fi, and air conditioning. The rooms are cleaned daily, and towels are changed every day. The staff is very kind and helpful, especially at the reception, Mrs. Monica, and Mr. Umair and Mr. Rohit.

Date of stay: April 2024
Trip type: Travelled on business
Thank Arkadiusz S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandar Dhage, General Manager at Park Grand Heathrow, responded to this reviewResponded 5 April 2024


Dear Arkadiusz,

Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.

With Kindest Regards,
Mandar Dhage.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2024

I have a great stay at the hotel.received a warm welcome from umair.his hospitality and customer service is always outstanding.we will definitely recommend this hotel to our friends and family.room was nice and upgraded us for complimentary we will come back

Date of stay: March 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank amir k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandar Dhage, General Manager at Park Grand Heathrow, responded to this reviewResponded 10 March 2024

Dear Guest,

Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.

With Kindest Regards,
Mandar Dhage.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2024

Stayed for 1 night as taking early am flight . Very convenient for Terminal 3 as only a few minutes drive. Parking is £12.00 for 24 hours .
Room was quite large and very clean, big floor to ceiling windows with great views over Heathrow an ideal plane spotters delight.
The room had a well stocked tea and coffee tray , microwave and 2 bottles of water. The bed was very high up but very comfortable.
The en suite as quite large with a powerful shower and plenty of hot water.
My credit card was charged twice for the room and after numerous contacts with the hotel and waiting 9 days this has now been placed in the hands of my card provider.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank stephens473
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandar Dhage, General Manager at Park Grand Heathrow, responded to this reviewResponded 6 March 2024

Dear Stephens,

Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.

With Kindest Regards,
Mandar Dhage.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024 via mobile

Rohit did a phenomenal job and helped me out. He’s really hard working and he did an excellent job of checking me out and managing my luggage. He also helped me with tips and tricks on visiting London and experiencing it’s culture. His restaurant recs were great too.

Date of stay: February 2024
Trip type: Travelled solo
Thank Relax59416366393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandar Dhage, General Manager at Park Grand Heathrow, responded to this reviewResponded 29 February 2024

Dear Guest,

Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.

With Kindest Regards,
Mandar Dhage.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024

Rohit Fernandez provided great service when checking in, friendly and offered a bottle of water which was needed after a long day working. His colleague Jakob was also on the desk and he too provided the same service Happy with the stay overall

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Connor U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandar Dhage, General Manager at Park Grand Heathrow, responded to this reviewResponded 22 February 2024

Dear Guest,

Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow.

We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future.

With Kindest Regards,
Mandar Dhage.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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