Other hotels must be quaking in their boots. Why would anyone want to stay elsewhere. Arrived at 9 pm tp be greeted by plenty of calmly efficient staff. Check-in was a doddle . Room excellent as usual. This was my first visit to this particular Premier. The atrium is a real eyeopener. My wife and I only had a beer in the evening and a "Grab and go" breakfast but were treated a a valued human beings at all times. Breakfast room was immaculate and on departure staff were equally helpful.