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“Great place for an overnight stay at a great price”

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Premier Inn London Heathrow Airport (Bath Road) Hotel
Ranked #3 of 22 Hotels in Hounslow
Certificate of Excellence
Reviewed 26 June 2012

This is the third time I've stayed at this property and I have to say it's a great place. My room was basic and clean. You don't have all the fanfare of the big name hotels and if you are only staying a night or two you don't need it. The Premier Inn offers basic accomodations that are up to date. The room is always clean and the overall facililty has everything you could want.

They have a place to dine on site that offers basic food. Although the prices are a little high for the quality of food, it's much cheaper than a big name hotel with a big name restaurant.

In addition they offer a great coffee bar and regular sports bar inside the property. Both are great.

The staff is wonderful. We arrived early and couldn't check in so the staff was very helpful in allowing us to store our luggage and offer suggesions on places to see if we were interested in leaving the hotel. They recommended we take the public bus to Hampton Court, the palace of Henry the VIII. It was a great suggestion and we had a great day. When we returned our room was ready.

I highly recommend this property to anyone on a layover in the Heathrow/Hounslow area.

  • Stayed: May 2012, travelled as a couple
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Thank dlabrake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7,589 - 7,595 of 9,233 reviews

Reviewed 26 June 2012

We stayed one night before an early flight from Heathrow. To reach the hotel from terminal 1 or 3 it is possible to either use the National Express Hotel Hoppa service, or the much cheaper and more frequent bus 111 or 105 from the Central Bus Station to the Oxford Avenue stop on the main road outside the hotel.

On arrival, a member of staff guided us to the self-check in machine. However on entering my booking details and after some investigation they discovered that another guest with the same surname had already checked in under my reservation. It then took quite a while, 30+ mins, for the staff to check the situation and then create a new reservation before being able to allocate a room to us. The staff were helpful but it did seem like an overly complicated and time consuming process, rather than just assigning another room and sorting out the details later. In compensation for the delay, the manager gave us complimentary breakfast and wireless access, which we were pleased with.

Other aspects of the hotel were fine. The room was quite large, comfortable bed, clean bathroom with good shower. Quiet - no noise from planes or other rooms. The restaurant menu had a range of choices for dinner and service was reasonably fast. Breakfast was well organised and available from very early in the morning. There was also a Costa Coffee shop open 24hrs.

We paid just £39 pounds which was excellent value considering we booked less than two weeks ahead.

  • Stayed: May 2012, travelled as a couple
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Thank kmsc_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2012

Well....we have returned once again to this lovely hotel.
Spotless throughout, public areas, restaurant and bedroom/bathroom.
Cannot fault our stay. Great room location this time round, overlooking the back of the hotel where you can watch the planes land - and not hear them!!

Breakfast the usual perfect standard. So much choice, catering for all ages of a growing family.
Staff can't do enough for you and so friendly.
In the evening we had a fantastic meal in the Thyme restaurant and it was amazing value. We could not fault any plate that was bought out to our table, both in taste and presentation.
I asked the waitress if she would be so kind and place some candles that we had bought with us, into our daughters desert, as it was her 9th birthday. Well, the waitress came back with all our deserts and an extra plate of desert, which she had placed the candles into, along with 5 members of staff, singing happy birthday!! It was such a sweet gesture and much appreciated.

We have stayed in many Premier Inns and you know what to expect and thank goodness to date, we have always got what we expected - cleanliness, comfort, great food and professionalism.
Thanks for another lovely stay at Premier Inn, Bath Road, Heathrow

  • Stayed: June 2012, travelled with family
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Thank joccbocca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear TripAdvisor Member,
Thank you for returning to stay with us at Premier Inn Heathrow (Bath Road) and thank you for taking time to write the review.
I am delighted to hear that you had a fantastic stay and enjoyed the breakfast and the dinner in our Thyme restaurant. I am happy to know that the team contributed to your daughter having a lovely birthday, I will definitely pass your kind comments onto them.

We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,
Lena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2012

We stayed one night and were very pleased with the room and service. Upon arrival, the helpful staff brought our little girls balloons and a welcome bag with coloring sheets and crayons. We had a family room, with a queen, twin, playpen and rollaway. The beds were very comfortable, and considering how close to Heathrow we were, we couldn't hear any airplane noise. The breakfast the next morning was tasty with a great variety of food.

I wish our room had been furnished with a mini fridge and microwave, and the bathroom needed a better fan to extract the steam. But these were more than made up for with the helpful and friendly staff. The service level was way higher than most budget hotels we've stayed at in the past. We'll definitely stay here again when we need a Heathrow-area hotel.

  • Stayed: June 2012, travelled with family
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Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 5 July 2012

Dear TripAdvisor Member,

Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road). I am pleased to know that you and your little girls felt well looked after by the team. I am delighted to hear that you were impressed with all aspects of our hotel, from the comfort of the room to the selection at breakfast; and more importantly that you would visit us again in the near future.

We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,
Lena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2012

We particularly chose this Premier Inn because it is next door to the Purple Parking. We were able to leave the car in the car park and take the bus to the airport. When we returned the bus took us to the hotel and we collected the car the next morning. Very convenient.

We arrived at the hotel very tired after travelling all day and a delayed flight but the staff were very efficient at booking us in, the room was clean and comfortable with the usual very comfy bed. The only problem we had was a shower head that sprayed water from the top of it, but this was fixed when reported.

We found the Meal Deal very good value and the breakfast choice very good.

We slept well, no noise from the airport at all.

  • Stayed: June 2012, travelled on business
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Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear TripAdvisor Member,

Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road).
I am delighted to hear that you were impressed with all aspects of our hotel - the facilities in the room, the selection at breakfast, the value of the meal deal.

The team and I are glad you had a comfortable stay and look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,
Lena

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Reviewed 25 June 2012

Stayed overnight on way from Belfast to Vancouver. Excellent hotel: room perfect; no aircraft noise; good on site restaurant; staff very helpful and pleasant. Directed to back door to get Hoppa Bus in the morning but staff member discovered that had been changed to front of hotel and came to back to advise us and wheeled our luggage back through the hotel to the bus stop at front. Exceptional helpful attitude and service.Meal in restaurant was also very good.

Would recommend highly.

Maggie, Ballyclare

  • Stayed: June 2012, travelled with friends
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Thank Maggie454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear TripAdvisor Member,

Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road). I am delighted to hear that you were impressed with the hotel and had a superb overnight stay. I am pleased to know that you found the team to be exceptionally helpful and will pas your comments onto them.

We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,
Lena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2012

We arrived having booked a family room, to find that they had none available, which we weren't too fussed about as they were still getting them ready and would keep us posted on how long it would be. We were advised by one guy to sit in the bar and we'd be updated on half an hour, so off we went.

Forty-five minutes later we were still sat there, we went to chase up only to find that the man we had been dealing with had finished his shift without handing anything over. The guy who saw us next was profusely apologetic and sorted it out for us within ten minutes.

The meals were good (we all had the £22 ultimate deal), all the other staff we encountered during our time at this hotel were fantastic.

The staff I've come across at Premier Inn hotels are generally always very polite and friendly, which does differentiate them from Travelodge, there is also the fact that the beds are comfier and the hotels seem to be fresher, and have a nicer atmosphere.

Apart from the hiccup at the start, the stay was otherwise very pleasant.

Room Tip: Of a muchness, some of the higher rooms give an airport view.
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  • Stayed: June 2012, travelled with friends
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Thank kdhurst380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 June 2012

Dear TripAdvisor Member,

Thank you for taking time to review your recent stay with us at Premier Inn Heathrow (Bath Road).
Please accept my sincere apologies for the disappointment caused by the level of service extended to you on check-in. I can confirm that your comments have been fed back to the reception team members. Re-training will also be carried out with the team to ensure that the issues you have raised do not recur.

On the other hand, I am pleased to hear that you had an excellent stay and found the team to be polite and friendly. I am pleased you had dinner in our Thyme restaurant and enjoyed our Meal Deal which is very popular with our customers.

We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.

Kind Regards,
Lena

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport (Bath Road) Hotel

Address: London Heathrow 15 Bath Road, Hounslow TW6 2AB, England
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range: £47 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Heathrow Airport (Bath Road) Hotel 3*
Number of rooms: 594
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £10.50 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 594 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (ultimate wifi available at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 14 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
Premier Inn Hounslow
Premier Inn Bath Road
Road Travel

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