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“Premier Inn Heathrow offers outstanding customer service”

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Premier Inn London Heathrow Airport (Bath Road) Hotel
Ranked #3 of 23 Hotels in Hounslow
Certificate of Excellence
Oxford, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Premier Inn Heathrow offers outstanding customer service”
Reviewed 9 January 2014

We just used the Premier Inn, Bath Road, Heathrow for a brief rest after a long journey back from the USA.
In this case they deferred our stay by a day without penalty after we had suffered a cancelled flight courtesy of United Airlines.
Wonderful customer service and excellent prices.
Excellent breakfast.
All staff most helpful, especially Abdul in the restaurant.
Jonathan C-D

Room Tip: Go for the breakfast, which is of excellent quality
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jonathan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 12 January 2014
Dear TripAdvisor Member,
Thank you for your comments on your recent stay with us at Premier Inn Heathrow (Bath Road).
I am delighted to hear that you were impressed with all aspects of our hotel from wonderful customer service, excellent price and breakfast plus the friendly staff.
We look forward to welcoming you back in the near future - for the best rates and the quickest way to book please visit our website.
Kind Regards
Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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stourbridge
Level 6 Contributor
248 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed 8 January 2014

Never stayed here before but took advantage of a pre-paid stay/park/fly package that represented excellent value for money and helped take some of the drudgery away from the usual flying experience. The hotel is easy to find and convenient for the airport with good on site parking. Check in was quick, efficient and friendly, likewise check out. The room, although fairly anonymous in decor, had all that was required, was very comfortable (especially the bed), quiet and thankfully devoid of Lenny Henry. The common parts were clean, presentable and offered a number of options so far as food and drink were concerned, again with helpful and friendly staff. Would stay again without hesitation.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wart1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 January 2014
Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with all aspects of our hotel, from the excellent evening meal, clean and comfortable room plus the friendly staff.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 January 2014

Stayed at the Premier Inn Bath Road , 19th December , and have to say for the money i paid , it was brilliant , from the easy parking to the breakfast in the morning..... so if you want an easy relaxing stay at Heathrow before you fly the next day , try here....
Check was quick and easy , internet was good , and check out, very easy . Food was a good standard as well
Enjoy your stay

Room Tip: Try get a room over looking car park and airport
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Andrew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 January 2014
Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with all aspects of our hotel, from the excellent evening meal, clean and comfortable room plus the friendly staff.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Gwann, Malta
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 January 2014

If you are travelling at night, this is a good way to sleep over in order to get the flight in time. The hotel is basic but good. Will go back when in the area. The location is great and also comfortable.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank JVel2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 January 2014
Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with all aspects of our hotel, from the great location, clean and comfortable room plus the friendly staff.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 6 January 2014

Excellent value for money if booked in advance, stayed 2 nights. Room were spacious and clean. Had a good sleep. They have Costa coffee 24 hrs. No complains here really. So far so good. Short cheap bus ride to airport as well.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iJepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 7 January 2014
Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with our hotel, from the excellent value for money and the clean and comfortable rooms.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2014

Highly recommend if flying from Heathrow. Friendly staff, excellent facilities, well kept and quiet!
The hotel is within 10 mins of e airport but you would never think it as we were not disturbed by noise at all

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zoppydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 7 January 2014
Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with our hotel, from the excellent hotel facilities, great location, and the friendly staff.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevenage, United Kingdom
Level 6 Contributor
177 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 434 helpful votes
Reviewed 6 January 2014

Stayed in on the 12th December after flying in from Spain for a next day transfer to the states. Usually stay at the Hilton, Gatwick but thought we'd give this hotel a try and it was absolutely spot on. Very quick check in and the cost an amazing £39.00! The room was spotless and the bed was soooooo comfortable (since been told they use the same manufacturer who makes the Queens beds!!). So after a right Royal sleep we boarded the hotel hopper bus to terminal 5 for our onward journey. This hotel does what is says on the label, goodnights sleep guaranteed before the next days travel. We would definately use this hotel again, why pay more?

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CostaMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PIBathRoad, Manager at Premier Inn London Heathrow Airport (Bath Road) Hotel, responded to this review, 9 January 2014
Dear Trip Advisor Member,

Thank you for your comments on your recent stay with us at Premier Inn, Heathrow (Bath Road).

I am delighted to hear that you were impressed with all aspects of our hotel, from the efficient check in, clean and comfortable room plus the friendly staff.

We look forward to welcoming you back in the near future – for the best rates and the quickest way to book, please visit our website.

Kind Regards

Kerry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Heathrow Airport (Bath Road) Hotel

Property: Premier Inn London Heathrow Airport (Bath Road) Hotel
Address: London Heathrow 15 Bath Road, Hounslow TW6 2AB, England
Region: United Kingdom > England > Greater London > Hounslow
Amenities:
Bar / Lounge Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Hounslow
#2 Romantic Hotel in Hounslow
#2 Business Hotel in Hounslow
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Heathrow Airport (Bath Road) Hotel 3*
Number of rooms: 594
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of 'tasty' dishes serving both lunch and dinner options. Along with a COSTA coffee store open 24 hours a day and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our 'All You Can Eat' Full English Buffet Breakfast at only £10.50 Per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 594 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (ultimate wifi available at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. Our brand new business lounge offers you the chance to catch up, whilst our 14 meeting rooms provide a great environment to have your business meetings. For leisure guests, we are ideally located for Heathrow Airport with ample car parking onsite (£10 per night). We also offer a range of park and fly options (please contact hotel direct to arrange this). We are serviced by the Hoppa to the Terminals, operating from 0424 until 2324 (Terminals 1 and 3) and 0415 to 2345 (Terminals 4 and 5) at a cost of £4.50 Per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn Heathrow Airport (Bath Road) Hotel Hounslow
Premier Inn Hounslow
Premier Inn Bath Road
Road Travel

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